Services A-Z (101)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Management

The account management service allows an individual to request the creation of additional university accounts associated to their person or their department.

Adjustment

PARIS (CPA/PUA), ANA (Employee Recognition Awards/Overpayments/Paystops), SURS/OASDI *NOTE - ANA leave balance adjustments should be directed to HR

AITS ADSD Work Request

Create a new work request for AITS ADSD

AITS Finance Work Request

Create a new work request for AITS TAM Finance

AITS ICC

AITS Integration Competency Center (ICC) facilitates API solutions that expose enterprise data and enable enterprise services through loosely coupled integration. AITS ICC can help equip your application with the tools it needs to easily interact with the University's enterprise systems, using industry standard technologies and methods.

AITS ODA Work Request

Create a new work request for AITS Office of Data Automation

AITS Service Desk

IT customer support team who provide support for university administrative IT and System Office services

AITS Student Work Request

Create a new work request for AITS TAM Student

apps.uillinois.edu

Links to student, research, business, and administrative applications used throughout the University of Illinois System

Audio-Visual Support for Events

Technology Solutions provides equipment rental and technician support for multimedia needs for academic courses and special events.

Authentication

The authentication service provides users the ability to authenticate against password-protected systems using a UIC NetID and UIC password.

B

Blackboard Learn

Blackboard is UIC's learning management system for course-related activities and grade reporting.

C

Campus Network

The UIC campus network provides a robust and secure connection to the Internet and university resources.

Cloud Computing

UIC offers centrally-managed Cloud services through both Amazon Web Services (AWS) and Microsoft Azure. University researchers, departments, and staff are encouraged to enroll in these Cloud Services in order to get the best price, the appropriate security, and to feel confident that projects are managed in an environment that is compliant with University policy.

D

Database Systems

Technology Solutions offers two types of relational database management systems (RDBMS): Microsoft SQL and MySQL

Deceased Employee

Assistance with document requests, Agency Notice of Death, Adjustment Processing

Deceased Employee

Document requests, Agency Notice of Death, Adjustment Processing

Deceased Employee

Document requests, Agency Notice of Death, final pay, tax forms

DeptUpdate

DeptUpdate is an application that is used only for departmental information and positions.

Desktop & Videoconferencing Support

Desktop and videoconferencing support for System Office units and other departments with a service agreement

Device Management and Protection

Technology Solutions provides access to tools to manage and protect university devices.

Digital Course Materials

Open educational resources and digital textbooks, or e-books, are common ways to add content to online and blended courses. They offer a computer rendition of physical textbooks with additional features.

Digital Signage

UIC's centralized platform for campus units to establish departmental digital signage.

E

Email and Calendaring

Technology Solutions provides a personal University email address to all current students, staff, and faculty. The email address is in the format NetID@uic.edu and can be used in conjunction with any of the email and calendaring solutions provided by Technology Solutions.

Emergency Phones

Startel, the campus-wide public security system, is maintained and operated by Technology Solutions. The system is best identified by the 8-foot, blue-light bollards or posts located throughout the public walkways, restrooms, common areas, and elevators on the East and West campuses.

Endpoint Backups

CrashPlan is an online backup service that boasts an excellent interface, unlimited storage plans, and the ability to back up to your own internet-connected computers. CrashPlan is not offered for server backups, or personal data from privately-owned computers, but is available for backups of UIC-related data on individual UIC-owned devices.

Equipment Lending

Students, instructors, and researchers can request short-term and long-term loans of various equipment to support their academic needs.

Event Logging

A software platform used to search, analyze and visualize any type of machine-generated data gathered for data processing to create reports, dashboards and alerts.

External NetIDs

NetIDs for external affiliates such as guests or vendors who need access to UIC resources.

F

File Storage and Sharing

Online file sharing and content management service.

Flexible Spending Accounts, Health Saving Accounts (HSA)

Questions and Enrollment/eligibility information for Dependent and Medical Care Assistance plans (DCAP-MCAP) as well as Health Saving Accounts (HSA)

Foreign National Employees

Payments to Foreign National Employees Working In the U.S.,
Payments to Foreign National Employees Working Outside the U.S.

G

GitHub

GitHub Enterprise is a code hosting platform for version control and collaboration on software development projects. Additionally, the service is to facilitate the version control and issue tracking aspects of software development.

GoTime Leave Management System

GoTime is an employee leave management system utilized at UIC.

Grading and Proctoring

Assessing student learning can be done directly on Blackboard or using alternative tools to grade more efficiently, detect plagiarism, or proctor online exams.

H

High-Performance Research Computing

High-performance computing resources for research and educational use.

HR Front End (HRFE)

AITS Support of the HR Front End Application (HRFE)

I

Insurance

Premiums, opting-out, COBRA, Health, Dental, Vision, Life, LTD, ACA

Insurance Leave

For questions regarding employee leaves, and what happens to insurance coverage and premiums while on leave.

Intelligent Process Automation (IPA)

Improve, streamline and automate business processes

IRB Technology Security Assessment

When the risk of using a specific technology for human subject research activities is unknown, the UIC Institutional Review Board (IRB) may require that a security assessment of the technology be performed. The Technology Solutions Information Security and Privacy Office works with investigators to perform a technology security assessment that can be provided as a response to the IRB.

IT Service Desk

The Technology Solutions Service Desk is available to help you with your IT needs.

L

Learning Spaces

Learning spaces include common-use classrooms and their technology, and centrally-managed physical and virtual computer labs, including the software installed in both environments.

Liaison Manager

The Liaison Manager application allows Delegate Authorities to manage their unit's liaisons. Liaisons are staff members within each department who have been designated to fulfill a specific role on behalf of their department. Individuals can have more than one liaison role for one or many departments and have access to various tools to fulfill that role.

M

Managed IT Support

Technology Solutions offers high-quality IT support to university departments and units through either annual contracts or an hourly support basis.

Meetings and Conferencing

These solutions enable multi-functional video and audio conference that combines web-based meetings with integrated collaboration tools.

Messaging and Collaboration

Messaging and collaboration solutions provide direct messaging, group conversations, and virtual spaces that allow users to create and assign tasks and share files in a central place, in addition to chatting.

Mobile Devices

Pagers and mobile devices (and their data plans) are contracted through the State of Illinois.

MTAC Learning Management System

Support for the Medicaid Technical Assistance Center (MTAC) LMS

Multimedia Creation Software

Multimedia creation software allows the creation of digital content for online consumption.

Multimedia Services

Instructors and students can access a variety of services to create multimedia materials for use in their courses, as well as multimedia assistance on academic projects.

N

Network Address Management

Technology Solutions provides basic DNS and basic connectivity.

Network Vulnerability Scanner

Qualys is a cloud-based vulnerability scanner and threat detector which comes with the ability to run IP based targeted scans or install a lightweight agent on endpoints for continuous monitoring. Qualys not only discovers threats and vulnerabilities but offers known effective ways to solve these threats.

New Hire Orientations

Information and link to enroll in new Hire Orientations Enrollment System

Non-University Personnel

Customers that do not have a Net-Id can reach UPB by submitting a ticket

O

One Time Payments to Foreign Nationals

Awards/prizes, expense reimbursements, honorariums, human subject payments, independent contractors, royalties, scholarship/fellowships, and other income

Operations Support

System Units that receive services from Operations Support can request Unit Security Contact (USC), Expense Reimbursement, Travel, Skype for Business, Budget, Event Planning, Equipment Management Services, and Reconciliation here.

Other CMS Programs

Adoption Assistance, Wellness, Weight Loss, Employee Assistance Program, and Smoking Cessation

P

Password Management

The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.

Paycheck

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications, and earning statements

Paycheck

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements

Payments to Students

Payments on behalf of Students

PbUpdate

An application to update employee affiliations, titles, and phone numbers for their respective departments.

Physical Server Hosting

Technology Solutions West Campus Data Center provides a server hosting environment including UPS and Generator backup power. This Technology Solutions-controlled space is operated as a university HIPAA covered entity, departmental server resource, in order to provide secure and reliable services for university servers, computing, and data applications.

Polling and Surveys

Online polling and surveys are a great way to engage your audience and get feedback from them.

Printing

Wepa is a cloud-based pritning system that offers integrations with Blackboard, Google Drive, and more. With over 70 stations installed across the university, printing is never far away.

Productivity Applications

Productivity tools include software and applications that enable and facilitate file sharing, collaboration, and communication. The UIC community has access to Microsoft 365 and Google Workspace applications.

Professional Development and Training

Technology Solutions provides a variety of resources for professional development and training, including a large collection of online video tutorials via LinkedIn Learning, workshops and webinars on educational technologies, and select IT and AV vendor resources.

Q

Qualtrics Surveys

A web-based survey platform for creating, publishing, and analyzing survey data.

R

Recharge Stations

Recharge Stations allow users to charge their electronic device securely while on the go.

Report a Digital Accessibility Problem

The University of Illinois Chicago is committed to ensuring that our IT resources, such as websites, web applications, teaching and learning technologies, digital content and other electronic platforms and communications can be used by all members of our community.

Report an Information Security Incident

Report any information security incident.

Research Data Transfers and Management

Globus is a platform designed to transfer and manage large amounts of data quickly and reliably across the web. Using this service, researchers can move, share, sync, and discover data via a convenient web interface.

S

Secure Computing Environment

The Secure Computing Environment is a secure environment that mitigates the risks of working with electronic personal health information and other types of high-risk data. The SCE eases the burden on the researcher of having to configure and ensure that their computational work environment has been configured with the appropriate security controls and to minimize the risk of exposing high-risk data.

Separations

LPI, Refunds, SURS/OASDI, Terminal Benefit Payouts

Server Backups

Departmental servers contain a vast amount of valuable data critical to the university’s missions of instruction and research. The university has an interest in making sure this data is not inadvertently lost, whether by human error, equipment failure, or malware attack. The owners and administrators of these systems can request backup services.

SharePoint Intranet

SharePoint is a tool for collaboration that helps groups of people (e.g. work teams or social groups) share information and work together. Members of the UIC Community can view their designated UIC site collections with SharePoint.

Software Distribution

WebStore is the primary software distribution source for the University of Illinois. WebStore provides volume-license discounted software products available to students, faculty, and staff at UIC and the other two universities within the University of Illinois System. Learn more at the WebStore website.

Software for Research Computing

Request installation of software on one of UIC's research computing systems.

SURS and Supplemental Retirement Plans

Any inquiries related to 457 and 403b plans, Terminal Benefit Payouts and SURS

SURS and Supplemental Retirement Plans

457 and 403b plan deferrals, Terminal Benefit Payouts, SURS

System Offices Shared Services

System Offices Shared Services provides organizational effectiveness services, including training and change management services such as communications, instructional design, Ability LMS support, and online conferences and events for all System Offices units and beyond.

System Offices TeamDynamix Support and Administration

This service is used for System Office employees to request services and report problems to the Teamdynamix Administration team.

T

Tax

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR), Refund (OASDI/FICA)

Tax

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR)

Tax Status Review Appointments

Scheduling appointments for foreign national employees to process tax withholding forms, and potential tax treaty benefits

Tech Helpdesk

Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.

Telephones and Voicemail

UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.

Ticketing System

Ticketing Systems track request and incident tickets -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests to promote efficiency and avoid missed requests.

Time Entry

Webtime entry, department time entry, feeder, payroll schedules

Time Entry

Time entry and reporting

TLS Server Certificates

A required certificate to enable Transport Layer Security (TLS) operation on a server (typically a web server).

U

UIC Alert

UIC Alert is a service that allows authorized UIC officials to send email and/or text messages to mobile phones or any text message capable device in the case of a campus emergency.

UIC Directory

UIC's directory of faculty, staff, students and departments.

UIN Creation

University Identification Numbers for authorized vendors and external affiliates.

University Identity Activation

Identity Activation is a critical piece of the onboarding process for all members of the university community.

V

Video Streaming

Echo360 and Panopto are the supported video streaming tools for UIC. Both tools are available from within Blackboard courses.

Virtual Classrooms

Virtual classroom solutions include Blackboard Collaborate, Google Meet, and Zoom. Additionally, Acadly and Echo360 offer student engagement capabilities that may benefit synchronous online, hybrid, and in-person classes.

Virtual Machines

A Virtual Machine is a guest server hosted on a VM host.

Virtual Private Network (VPN)

The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.

W

Web Hosting

Web hosting is an online service that allows you to build websites and make them available on the internet. Technology Solutions provides several options for hosting.