What Is CUPPAtech?
CuppaTech IT Support offers comprehensive IT services for the college, ensuring seamless technology operations for students, faculty, and staff. Our team provides technical assistance, troubleshooting, and maintenance for all IT-related issues. Additionally, we manage IT-related purchasing, ensuring that the college has access to the latest technology and equipment to support its educational mission. Whether you need help with software, hardware, or procurement, Cuppa-Tech IT Support is here to assist.
Who Is Eligible To Use It?
- CUPPA Faculty
- CUPPA Staff
- CUPPA Students
Commonly Reported IT Problems
Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:
- For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
- It may take some time for your password to Sync across systems, you can try your old password in the meantime.
- Check the Technology Solutions Service Status Page to see if the problem is related to their services.
- Clear your browser cache and cookies.
- Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
- If needed verify your VPN connection.
- Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
How Can I Get Support?
Select the Request Service button on this page, complete and submit the form.
Alternatively, you may email cuppatech@uic.edu.