College of Medicine Informational Resources - Helpdesk and Desktop Support

What Is It?

IT support for COM Medical students, COM Dean's Office and Units, and contracted COM Depts.

IT support entails: network, hardware, and software troubleshooting.


Provide repair, troubleshooting and warranty support for supported computers, printers, monitors and general IT related accessories.


Must be a supported by COMIR.

Who Is Eligible To Use It?

COM employees that participate within the Dean's Office Support model.

COM Students

Where Can I Get It?

Via this TDX portal (top right blue buttons: Student IT Help and Desktop Support).

How Much Does It Cost?

Contracted support between COM Dean's office unit COMIR and the COM Dept.

How Can I Get Support?

Support and assistance is handled through this portal.

Service Levels

Initial Response Time 24 hour response time frame.
Service Request Fulfillment Time Depending on the nature and complexity of the problem.
Incident Resolution Time Depending on the nature and complexity of the problem.
Service Availability Business hours, M-F, 9-5pm and reflective of the University Holidays.
Maintenance Window(s) Depends on nature of service.
Service Notification Channel(s)  
Staff COMIR IT Help Student COMIR IT Help


Service ID: 856
Fri 6/16/23 5:23 PM
Wed 9/27/23 3:19 PM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.

Service Offerings (2)

Desktop Support
Employee COM COMIR IT Support
Student - COMIR IT Help
Student - COMIR IT Help