IT Support

What Is It?

NURS IT assures that the school technology maintains normal operations. NURS IT services include hardware/software troubleshooting, network, new computer orders, etc.

Requirements

NURS End-User Maintenance Policy 

Maintenance of NURS end-user systems will cover its life span of 5 years. The maintenance scope will expand up to an additional 2 years post warranty based on the end-user system's condition. 

Scope of maintenance: 

• replacing wear-and-tear parts and consumable supplies
• repairing or replacing faulty components
• cleaning equipment
• monitoring the condition and functionality of networks and equipment, including testing website access and links
• redeploying equipment
• updating or upgrading hardware and software, including installing new versions of the operating system
• adding or deleting users from a system, or modifying user rights and properties
• backing up stored files
• documenting trends and patterns in the use of applications or equipment
• removing and disposing of equipment and applications

Who Is Eligible To Use It?

• Faculty
• Staff
• Students
• External affiliates
• Alumni
• University approved vendors

Where Can I Get It?

Onsite: NURS Office 427 

How Do I Use It?

Knowledge Base (uillinois.edu)

How Much Does It Cost?

There is no direct cost to clients. Costs may apply for off-hours event support. 

How Can I Get Support?

Select the Request Service button on this page for service. 

Service Levels