College of Medicine Informational Resources - Infrastructure

What Is It?

IT infrastructure is the system of hardware, software, facilities, and service components that support the delivery of business systems and IT-enabled processes.


We provide the following:

  • Hardware – comprises of routers, switches, data centers, servers, hubs, virtual desktops, and more.
  • Network – covers firewalls and security, internet connectivity, and network enablement.
  • Operating system (OS) platforms – typically dominated by Windows and Linux systems. The software manages system activities and resources.
  • Software – incorporates various types of productivity applications. Active Directory, Cloud services, Password Management, Asset management, Database management, and other Enterprise applications.


Must be supported by COMIR with a signed MOU.

Who Is Eligible To Use It?

COM employees that participate within the Dean's Office Support model.

Other UIC Units

Where Can I Get It?

Via this TDX portal (top right blue buttons: Infrastructure).

 How Much Does It Cost?

 Contracted support between COM Dean's office unit COMIR and the COM Dept.

How Can I Get Support?

Support and assistance are handled through this portal.

Service Levels

Initial Response Time

24-hour response time frame.

Service Request Fulfillment Time

Depending on the nature and complexity of the problem.

Incident Resolution Time

Depending on the nature and complexity of the problem.

Service Availability

Business hours, M-F, 9-5pm and reflective of the University Holidays.

Maintenance Window(s)

Planned maintenance is scheduled for every 3rd Thursday from 8am – 10am. Unplanned maintenance will be communicated via email and chat.

Service Notification Channel(s)

 Use buttons on the right to create tickets for all communication.



Infra Submit Request


Service ID: 857
Fri 6/16/23 5:23 PM
Mon 9/25/23 10:15 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.