What Is It?
IT infrastructure is the system of hardware, software, facilities, and service components that support the delivery of business systems and IT-enabled processes.
Features
We provide the following:
- Hardware – comprises of routers, switches, data centers, servers, hubs, virtual desktops, and more.
- Network – covers firewalls and security, internet connectivity, and network enablement.
- Operating system (OS) platforms – typically dominated by Windows and Linux systems. The software manages system activities and resources.
- Software – incorporates various types of productivity applications. Active Directory, Cloud services, Password Management, Asset management, Database management, and other Enterprise applications.
Requirements
Must be supported by COMIR with a signed MOU.
Who Is Eligible To Use It?
COM employees that participate within the Dean's Office Support model.
Other UIC Units
Where Can I Get It?
Via this TDX portal (top right blue buttons: Infrastructure).
How Much Does It Cost?
Contracted support between COM Dean's office unit COMIR and the COM Dept.
How Can I Get Support?
Support and assistance are handled through this portal.
Service Levels
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Initial Response Time
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24-hour response time frame.
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Service Request Fulfillment Time
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Depending on the nature and complexity of the problem.
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Incident Resolution Time
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Depending on the nature and complexity of the problem.
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Service Availability
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Business hours, M-F, 9-5pm and reflective of the University Holidays.
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Maintenance Window(s)
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Planned maintenance is scheduled for every 3rd Thursday from 8am – 10am. Unplanned maintenance will be communicated via email and chat.
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Service Notification Channel(s)
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Use buttons on the right to create tickets for all communication.
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