IT Service Desk

What Is It?

The Technology Solutions Service Desk is available to assist the UIC community with their IT questions and address any problems that arise.

Other Service Names

Help Desk, IT Support

Who Is Eligible To Use It?

  • Faculty
  • Staff
  • Students

UIHealth Employees should review How Can I Get IT Support as a UI Health or Hospital Employee? prior to contacting the Technology Solutions Service Desk.

How Much Does It Cost?

The Service Desk is made available through the Basic Bundle; there is no direct cost to clients.

How Can I Get Support?

Select the Ask a Question button on this page to ask an IT question. If you are having an IT problem, review the guidance on initial troubleshooting of IT problems and then Report a Problem.

Alternatively, you may email or call 312-413-0003.

Service Levels

Initial Response Time Within 1 business day
Resolution / Fulfillment Time Varies based on the type of question or problem. Within 5 business days for low impact/urgency.
Service Availability Monday through Friday, 9:00am to 5:00pm
Maintenance Window(s) University Holidays
Service Notification Channel(s) IT Service Notices
Ask a Question Report a Problem


Service ID: 462
Mon 12/21/20 7:38 PM
Sun 6/26/22 2:06 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.

Service Offerings (2)

IT Questions
The Technology Solutions Service Desk is here to help answer your technology questions.
IT Problems
The Technology Solutions Service Desk is here to assist you with your technology problem.