What Is It?
The Technology Solutions Service Desk is available to assist the UIC community with their IT questions and address any problems that arise.
Other Service Names
Help Desk, IT Support
Who Is Eligible To Use It?
UIHealth Employees should review How Can I Get IT Support as a UI Health or Hospital Employee? prior to contacting the Technology Solutions Service Desk.
How Much Does It Cost?
The Service Desk is made available through the Basic Bundle; there is no direct cost to clients.
How Can I Get Support?
Select the Ask a Question button on this page to ask an IT question. If you are having an IT problem, review the guidance on initial troubleshooting of IT problems and then Report a Problem.
Alternatively, you may email ITHelp@uic.edu or call 312-413-0003.
Service Levels
| Initial Response Time |
Within 1 business day |
| Resolution / Fulfillment Time |
Varies based on the type of question or problem. Within 5 business days for low impact/urgency. |
| Service Availability |
Monday through Friday, 9:00am to 5:00pm |
| Maintenance Window(s) |
University Holidays |
| Service Notification Channel(s) |
IT Service Notices |