What Is It?
A Virtual Machine is a guest server hosted on a VM host. The Technology Solutions VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning of the VM Hosts.
Other Service Names
Virtual Servers, VMs
Features
- Available for Linux and Windows
Requirements
The person requesting the virtual machine:
- Must have a valid NetID.
- Must have technical ability to manage and maintain the requested Windows or Linux VM.
- Must connect using the UIC VPN connection.
- Acknowledges that the VM can only be used to support the academic, research, or business needs of the University.
- Must provide a CFOPAL account for billing.
- Must make sure to upgrade/update the VM to a vendor-supported operating system, such as Windows Server or a Linux distribution, as soon as the current version is no longer supported.
- Acknowledges that if that the virtual machine is taken offline due to a security event, service costs will still apply. Costs for incident response, data recovery, and system restoration may be included.
Highly recommended:
- Have a robust anti-malware and anti-virus system in place to prevent, detect, and remove malware from the virtual machine guest. This system should be regularly updated and configured to scan for malware on a regular basis.
Overall, these requirements should ensure that the person requesting the virtual machine is able to meet the requirements for security and reliability, while also providing ongoing maintenance to keep the virtual machine guest up-to-date with the latest operating system and security patches.
Who Is Eligible To Use It?
Where Can I Get It?
Select the Request Virtual Machine button located on this page.
How Do I Use It?
How Much Does It Cost?
This service is funded by the self-supported model.
How Can I Get Support?
If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.
Service Levels
| Service Request Fulfillment Time |
2 business days |
| Incident Resolution Time |
1 business day |
| Service Availability |
24x7 |
| Maintenance Window(s) |
Approved Technology Solutions maintenance window(s) |
| Service Notification Channel(s) |
IT Service Notices |