What Is It?
The UIC College of Dentistry (COD) IT Helpdesk supports the community with IT questions, service requests, and issue resolution. For quick guidance and common inquiries, users can also use Clovie, the COD IT virtual assistant, for self-service support and direction to the appropriate resources.
Other Service Names
IT Helpdesk, IT Support, Clovie (COD IT Virtual Assistant)
Features
- Access: Granting or managing access to tools or systems within the organization.
- Connectivity: Network and remote access support, including login issues, VPN, 2-factor authentication, and Wi-Fi.
- Audio Visual: Support for audio-visual equipment used in lectures, webinars, or events.
- Hardware: Assistance with peripherals such as keyboards, mice, displays, monitors, scanners, webcams, and docking stations.
- Printers: Printer requests, troubleshooting, and poster printing.
- Software: Software downloads, licensing, upgrades, and issue resolution.
- Device Setup: Setup, relocation, or configuration of laptops and desktops.
- Self-Service Guidance: Quick answers and directional support through Clovie for common IT and operational questions.
Who Is Eligible To Use It?
How Can I Get Support?
If you would like to submit a support request, please click on the blue "Request Service" button on the top right of the page, or call us at (312) 413-3182 or (312) 413-4731. For in-person support, please visit the College of Dentistry IT Helpdesk / Operations office in Room 559.
Service Levels
| Initial Response Time |
Within 1 business day |
| Service Request Fulfillment Time |
Varies based on the type of question or problem. Within 5 business days for low impact/urgency |
| Service Availability |
Monday through Friday, 8:00 am to 5:00 pm |