What Is It?
The UIC College of Dentistry IT Helpdesk is available to assist the UIC COD community with their IT questions, service requests and address any problems that arise.
Other Service Names
Help Desk, IT Support
Features
- Access: Anything related to granting or managing access to various tools or systems within the organization.
- Connectivity: Anything related to connecting to the organization's network or accessing tools remotely, including login issues, VPN, 2-factor authentication, and Wi-Fi connectivity problems.
- Audio Visual: Anything related to audio-visual equipment, such as setting up equipment for lectures, webinars, or other events.
- Hardware: Anything related to computer peripherals, such as keyboards, mice, displays, monitors, scanners, webcams, and docking stations.
- Printers: Anything related to printers, including requests for new printers, printer issues, and printing posters.
- Software: Anything related to software, such as downloading, licensing, upgrading, and fixing issues with the software.
- Device Setup: Anything related to setting up or moving computer systems, such as laptops or desktops.
Who Is Eligible To Use It?
How Can I Get Support?
If you would like to submit a support request, please click on the blue ‘Request Service’ button on the top right of the page, or call us at (312) 413-3182 or (312) 413-4731.
Service Levels
| Initial Response Time |
Within 1 business day |
| Service Request Fulfillment Time |
Varies based on the type of question or problem. Within 5 business days for low impact/urgency |
| Service Availability |
Monday through Friday, 8:00 am to 5:00 pm |