Mobile Devices

What Is It?

UIC employees, with appropriate approval, may be issued university-owned mobile devices to meet business needs. Technology Solutions handles the management and administration of pagers and mobile devices (and their data plans) centrally, contracted through the State of Illinois.

Features

Pagers

  • UIC portal for authentication
  • Digital pagers provide an audio or vibrating “alert” signal and display a “call back” telephone number
  • Alphanumeric pagers allow you to receive alphanumeric messages (words and numbers) with audio or vibrating alert signal

Technology Solutions maintains a current listing of mobile device offerings from our providers, while also allowing requests for those devices to be routed through an online portal. Our portal then handles authentication and approval before sending the requests on to the provider for order fulfillment. Devices are sent back to Technology Solutions, and the accounts are registered in Technology Solutions’ telecommunications management billing system. The user is then contacted to pick up the device.

Requirements

Complete the authorization form before requesting a device.

Who Is Eligible To Use It?

  • Faculty
  • Staff

Where Can I Get It?

Review the request process and then select the Request Mobile Device button on this page.

How Do I Use It?

Review the list of current equipment available for departmental purchase through Telecommunications

How Much Does It Cost?

This service is Self-Supported; there are costs for this service, which can be found in the equipment list linked above.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time

Requests for service will be responded to within 3 business days.

7 business days fulfillment time (this may vary depending on the nature of request and availability of resources)

Requests are processed on a first-come, first-served basis.

Incident Resolution Time 5 business days
Service Availability 8:00am - 4:00pm, Mon-Fri
Maintenance Window(s)

N/A

Service Notification Channel(s) REACH distribution email list
 
Request Mobile Device

Related Articles (1)

Details

Service ID: 435
Created
Mon 12/21/20 7:38 PM
Modified
Mon 5/17/21 4:23 PM
Service Review Date
Date of the most recent review of this service.
12/23/2020