Mobile Devices

What Is It?

Technology Solutions handles the management and administration of pagers and mobile phones (and their data plans) centrally, contracted through the state of Illinois.

Features

Pagers

  • Tecnology solutions portal for authentication
  • Digital pagers provide an audio or vibrating “alert” signal and display a “call back” telephone number
  • Alphanumeric pagers allow you to receive alphanumeric messages (words and numbers) with audio or vibrating alert signal

Technology Solutions maintains a current listing of mobile phone offerings from our providers, while also allowing requests for those devices to be routed through an online portal. Our portal then handles authentication and approval before sending the requests on to the provider for order fulfillment. Devices are sent back to Technology Solutions, and the accounts are registered in Technology Solutions’ telecommunications management billing system. The user is then contacted to pick up the device.

Requirements

Complete the authorization form before requesting a device.

Who Is Eligible To Use It?

  • Faculty
  • Staff

Where Can I Get It?

Click on the "Request Mobile Device" button at the right of this page.

How Do I Use It?

Review the list of current equipment available for departmental purchase through Telecommunications

How Much Does It Cost?

This service is Self-Supported

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time Requests for service will be responded to within 3 business days. 7 business days fulfillment time (fulfillment time might vary depending on the nature of request and availability of resources.) Requests are completed on a first-come, first-served basis.
Incident Resolution Time 5 business days
Service Availability 8:00am - 4:00pm, Mon-Fri
Maintenance Window(s)

N/A

Service Notification Channel(s) REACH distribution email list
 
Request Mobile Device

Related Articles (1)

Details

Service ID: 435
Created
Mon 12/21/20 7:38 PM
Modified
Fri 2/12/21 11:35 AM
Service Review Date
Date of the most recent review of this service.
12/23/2020