LAS IT Infrastructure Services

What Is It?

Includes Access Management, Active Directory Changes, DNS/Efficient IP, File Storage and Sharing, Group Policy, iCard Door Access,  IT Security, Remote Software Deployment, Lab Software Account Creation (Atlas TI), Mobile Device Management, VPN Access Groups. IT Web Technology offerings include support and services offered via the web.

Who Is Eligible To Use It?

  • LAS Faculty
  • LAS Staff
  • LAS Students (as an employee)

UIC Employees outside of LAS should contact their departmental service desk or Technology Solutions.

How Do I Use It?

Select the Ask a Question button on this page to ask a Web Technology question. If you are having an Web Technology problem then choose Report a Problem.

Alternatively, you may contact us via

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Initial Response Time Within 1 business day
Resolution / Fulfillment Time Varies based on the type of question or problem. Within 2-3 business days for low impact/urgency.
Service Availability Monday through Friday, 8:00am to 4:00pm
Maintenance Window(s) Saturdays- Every 4-6 weeks
Report an Infrastructure Issue Make an Infrastructure Request


Service ID: 798
Thu 6/1/23 3:25 PM
Mon 6/5/23 9:22 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.