What Is It?
The JACSW IT Support Services are available to assist the JACSW community with their IT questions and address any problems that arise.
Other Service Names
JACSW IT Support, JACSW Help Desk
Requirements
Users seeking help from JACSW IT Services should be part of the JACSW user community.
Who Is Eligible To Use It?
How Can I Get Support?
Select the Request Service button on this page to request support for an IT issue
Service Levels
| Service Request Fulfillment Time |
Within 5 business days |
| Incident Resolution Time |
Varies based on the type of question or problem. Within 5 business days for low impact/urgency. |
| Service Availability |
Monday through Friday, hours depending on class offerings |
| Maintenance Window(s) |
Varies |
| Service Notification Channel(s) |
IT Service Notices |