Integrated Learning Spaces (Classroom and Conference Room Support)

What Is It?

Integrated Learning Spaces support team provides support for the CBA managed classrooms (DH 310, 320, 170, ETMSWL278), CBA Boardroom (DH165) and CBA conference rooms (UH 1150, 2150, 2250, 2350, 2450). The team also manages Echo360 scheduling in the above mentioned rooms.

Other Service Names

  • CBA AV Technology
  • CBA Classroom and Conference rooms

Features

  • Manage (Install, Troubleshoot, Replace, etc.) AV technologies in CBA classrooms and conference rooms.
  • User training and consultation for AV technologies.
  • Consultation for web/video conferencing needs.
  • Liaison with campus to address classroom AV needs and issues.
  • Manage video conference technologies (Install, Troubleshoot, Replace, etc.) in CBA conference rooms.
  • Manage Zoom room licenses.
  • Echo360 scheduling.

How Can I Get Support?

Support for CBA managed classrooms and conference rooms is provided using Microsoft Forms and Power Automate. Please use the links below to submit your request.

  1. CBA Managed Classrooms and Boardroom
  2. CBA Conference room
  3. Request lecture capture using Echo360

Who Is Eligible To Use It?

College of Business:

  • Faculty
  • Staff
  • Students

How Do I Use It?

[Information on using the service, typically including links to knowledge article(s)]

Service Levels

Initial Response Time  
Service Request Fulfillment Time  
Incident Resolution Time  
Service Availability  
Maintenance Window(s)  
Service Notification Channel(s)  
 

Details

Service ID: 894
Created
Mon 7/10/23 3:20 PM
Modified
Tue 8/29/23 11:15 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.
07/10/2023