CADA IT Helpdesk

What Is It?

The CADA IT Helpdesk is a support service to assist individuals with technology-related needs. Whether you are a student, faculty member, or staff member, the CADA IT Helpdesk is here to provide expert assistance in resolving your IT issues.

Other Service Names

CADA Technology Office, CADA Tech, CADA IT, ciCADA Lab (as previously known)

Who Is Eligible To Use It?

  • Faculty
  • Staff
  • Students

How Much Does It Cost?

The CADA IT Helpdesk is part of the CADA Dean's Office; there is no direct cost to clients.

How Can I Get Support?

Select the Request Service button on this page to report your IT problem. If you prefer alternative methods, we offer the following options:


Phone: 312-413-3673

Book an Appointment 

Service Levels

Service Request Fulfillment Time Within 1 business day
Incident Resolution Time Varies based on the type of question or problem. Within 5 business days for low impact/urgency.
Service Availability Monday through Friday, 9:00 am to 5:00 pm
Maintenance Window(s) Weekdays after 5:00 pm, Weekends, University Holidays
Service Notification Channel(s) IT Service Notices
Request Service


Service ID: 802
Fri 6/2/23 3:20 PM
Wed 6/7/23 2:35 PM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.