What Is It?
The CADA IT Helpdesk is a support service to assist individuals with technology-related needs. Whether you are a student, faculty member, or staff member, the CADA IT Helpdesk is here to provide expert assistance in resolving your IT issues.
Other Service Names
CADA Technology Office, CADA Tech, CADA IT, ciCADA Lab (as previously known)
Who Is Eligible To Use It?
How Much Does It Cost?
The CADA IT Helpdesk is part of the CADA Dean's Office; there is no direct cost to clients.
How Can I Get Support?
Select the Request Service button on this page to report your IT problem. If you prefer alternative methods, we offer the following options:
Email: cadaIT@uic.edu
Phone: 312-413-3673
Book an Appointment
Service Levels
| Service Request Fulfillment Time |
Within 1 business day |
| Incident Resolution Time |
Varies based on the type of question or problem. Within 5 business days for low impact/urgency. |
| Service Availability |
Monday through Friday, 9:00 am to 5:00 pm |
| Maintenance Window(s) |
Weekdays after 5:00 pm, Weekends, University Holidays |
| Service Notification Channel(s) |
IT Service Notices |