What Is It?

Currently, Technology Solutions maintains two types of telephone systems: analog phones and phones using voice over IP technology. In support of calls, services are provided for conference calls and operator services. Only UIC’s authorized business managers are able to request telephone services.


Phones (Centrex)

  • This system allows telephone calls and telecommunications to be conducted over traditional analog circuitry


  • All VoIP phones come with a standard set of features such as caller ID, web-enabled voicemail, customizable ring type, and a web portal that allows users to program speed dials and other features of their phones such as call forwarding


  • Make and receive calls using your UIC phone number, on your Windows or Mac computer.


For Requestors

A university C-FOAPAL account is required to submit requests. Clients should coordinate with their unit's Business Manager to obtain this number.

For Contractors

Who Is Eligible To Use It?

  • Faculty
  • Students
  • Staff

Where Can I Get It?

Select the Add a Telephone, Add a Softphone, Move/Change a Telephone, or Remove a Telephone button on this page to request work for a single phone. For larger requests, visit the Telephone Bulk Changes service entry.

How Do I Use It?

What are UIC's telephone rates, stipulations, and services offered?

How Much Does It Cost?

This service is Self-Supported, and the costs will be confirmed with you.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time 3 business days (new phone moves)
Incident Resolution Time 1 business day
Service Availability 24/7
Maintenance Window(s) Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list
Add a Telephone Request a Softphone Remove a Telephone Move/Change Telephone/Voicemail


Service ID: 437
Mon 12/21/20 7:38 PM
Thu 2/17/22 5:01 PM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.

Service Offerings (4)

Telephone Add
New phone lines and physical phones can be requested here.
Make and receive calls using your UIC phone number, on your Windows or Mac computer.
Telephone Removal
Telephone disconnection and removal can be requested here.
Telephone/Voicemail Move/Change
Changes to existing phone lines, physical phones, and voicemail boxes can be requested here.