Telephones and Voicemail

Tags phone VoIP

What Is It?

Telephones and Voicemail are a part of our Unified Communications solution that allows users to make and receive calls on a phone or a Windows or Mac computer, as well as receive voicemail messages via email or audio playback.

Other Service Names

VoIP, Phone Service

Features

Analog (Centrex) Phones

  • This system allows telephone calls and telecommunications to be conducted over traditional analog circuitry

VoIP

  • All VoIP phones come with a standard set of features such as caller ID, web-enabled voicemail, customizable ring type, and a web portal that allows users to program speed dials and other features of their phones such as call forwarding
  • As of October 1, 2023, new phone requests are fulfilled with Cisco Jabber Softphones.
    On Oct. 1, Technology Solutions began providing Cisco Jabber softphones as the primary communication tool for new phone requests until units have transitioned to Zoom Phone. While not as powerful as Zoom Phone, Jabber softphone is a versatile solution that enables voice and video communication through a computer. This change encourages a more sustainable and efficient communication environment by reducing the need for physical phones during this transition period.

Softphone

  • Make and receive calls using your UIC phone number, on your Windows or Mac computer.

Voicemail

  • Virtual voicemail with web access and email integration.

Requirements

For Requestors

A university C-FOAPAL account is required to submit requests. Clients should coordinate with their unit's Business Manager to obtain this number.

For Contractors

Who Is Eligible To Use It?

  • Faculty
  • Students
  • Staff

Where Can I Get It?

Select the Add a Telephone, Move/Change Telephone/Voicemail, Remove a Telephone, or Request a Softphone button on this page to request work for a single phone. For larger requests, select the Request Bulk Telephone Changes button.

How Much Does It Cost?

This service is Self-Supported, and the costs will be confirmed with you. You can also review What are UIC's telephone rates, stipulations, and services offered?

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time 3 business days
Incident Resolution Time 1 business day
Service Availability 24x7
Maintenance Window(s) Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) IT Service Notices
 
Add a Telephone Request a Softphone Remove a Telephone Move/Change Telephone/Voicemail Access Unity Voicemail Request Bulk Telephone Changes Request Centrex Voicemail Transition Submit Zoom Phone Question/Feedback

Related Articles (7)

This article provides brief instructions on how to remotely access the VoIP Asterisk voicemail system while you are away from your VoIP phone
You can forward calls from your VOIP phone without needing to be on campus.
Explains how someone can make a conference call
This article explains how a person can send incoming calls the their VoIP voicemail
Below are instructions on using UIC's analog (non-VoIP) voicemail system.
One data jack can support four analog phone lines, or unlimited VoIP phone lines.
If you are on the Asterisk voicemail system, you can submit a request for your PIN to be reset. If you are on the new Unity voicemail system, you can reset your PIN on your own, through the Unity web portal.

Details

Service ID: 437
Created
Mon 12/21/20 7:38 PM
Modified
Wed 1/10/24 1:41 PM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.
06/24/2022

Service Offerings (8)

Telephone Add
New phone lines and physical phones can be requested here.
Softphone
Make and receive calls using your UIC phone number, on your Windows or Mac computer.
Telephone Removal
Telephone disconnection and removal can be requested here.
Telephone/Voicemail Move/Change
Changes to existing phone lines, physical phones, and voicemail boxes can be requested here.
Voicemail
The voicemail system answers telephone calls when campus members are away or unavailable.
Telephone Bulk Changes
On occasion, there is a need for a larger-scale request to move/add/change more than one telephone. In these cases, our professional team will work with you to confirm your exact scope needs and provide the cost estimate to complete the request.
Analog Voicemail Transition
As of December 2022, the voicemail system for analog (Centrex) phone lines is no longer available. If you are currently using a Centrex phone line and have a continued need for voicemail service, you will need to be transitioned to our modern Voice-over-IP (VoIP) phone system.
Zoom Phone Transition Feedback/Questions
Please use this page to submit your questions/feedback related to the university's transition to Zoom Phone. Prior to submitting questions, please review our project page and frequently asked questions article ( https://it.uic.edu/zoom-phone-faqs ).