What Is It?
Telephones and Voicemail are a part of our Unified Communications solution that allows users to make and receive calls on a phone or a Windows or Mac computer, as well as receive voicemail messages via email or audio playback.
Other Service Names
VoIP, Phone Service
Features
Analog (Centrex) Phones
- This system allows telephone calls and telecommunications to be conducted over traditional analog circuitry
VoIP
- All VoIP phones come with a standard set of features such as caller ID, web-enabled voicemail, customizable ring type, and a web portal that allows users to program speed dials and other features of their phones such as call forwarding
Softphone
- Make and receive calls using your UIC phone number, on your Windows or Mac computer.
Voicemail
- Virtual voicemail with web access and email integration.
Requirements
For Requestors
A university C-FOAPAL account is required to submit requests. Clients should coordinate with their unit's Business Manager to obtain this number.
For Contractors
Who Is Eligible To Use It?
Where Can I Get It?
Select the Add a Telephone, Move/Change Telephone/Voicemail, Remove a Telephone, or Request a Softphone button on this page to request work for a single phone. For larger requests, select the Request Bulk Telephone Changes button.
How Much Does It Cost?
This service is Self-Supported, and the costs will be confirmed with you. You can also review What are UIC's telephone rates, stipulations, and services offered?
How Can I Get Support?
If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.
Service Levels
Service Request Fulfillment Time |
3 business days |
Incident Resolution Time |
1 business day |
Service Availability |
24x7 |
Maintenance Window(s) |
Approved Technology Solutions maintenance window(s) |
Service Notification Channel(s) |
IT Service Notices |