Who are we?
The Educational Technology Lab (ETL) is a part of the UIC College of Education. ETL is responsible for providing technical support to the College’s faculty, staff and students, help host online classes and seminars, as well as provide access to the newest technology in education.
Other Service Names
Help Desk, IT Support
Services Offered
- IT Support (Hardware and Software, Network Issues, AV Equipments)
- Virtual Computing (SAS, SPSS, Atlas.ti, MS Office, HLM, IRTPRO, MPlus, Nvivo and more)
- Network Storage
- Web Server
- Database Server
- Virtual machine
- General & Poster Printing (24" and 44" width)
- Software Installation and Troubleshooting
- Equipment Disposal
- 3D Printing
- Temporary Equipment Checkout (Computers, adapters, recorders, cameras and other equipments)
- Request Access to Administrative Applications
Who Is Eligible To Use It?
College of Education:
- Faculty
- Staff
- Students (some services requires authorization)
Where Can I Get Support?
- Please submit a service request for your questions.
- If you need in person support, please stop by at 1040 W Harrison Street (ETMSW building, 2nd floor, room 2027).
- Our operating hours are Monday through Friday (9:15 am to 5:00 pm) .
How Much Does It Cost?
No charges to College of Education affiliates. Some services for students require authorization from their professor's; such as poster printing and virtual computer lab.
How Can I Get Support?
If you are having an IT problem, review the guidance on the most commonly reported problems and then select the Request Service button on this page to ask an IT question.
Alternatively, you may email etlprob@uic.edu or call 312-996-0133. We recommend you to use form to submit service requests.
Commonly Reported IT Problems
Please try these suggestions before contacting us. These are common fixes that solve the majority of the problems that customers contact us to report:
- Restart your device.
- Check the Technology Solutions Service Status Page to see if the problem is related to their services.
- Clear your browser cache and cookies.
- For password issues, visit identity.uillinois.edu, select "I forgot my password", and use your recovery options to reset your password.
- Check your network and VPN settings – if you're on WiFi, make sure you are connected to the correct wireless network (usually UIC-WiFi).
- If needed verify your VPN connection.
- Check all physical connections to make sure they are securely connected; often a loose cable or connector (power, network, keyboard, mouse, speaker, monitor cable, etc.) is the cause of the problem.
- Look for a Help function within the program – the online Help in most programs can provide how-to explanations and solutions to common problems.
- Verify your computer meets the listed system requirements for the application.
- Search this site, specifically the Knowledge Base, for help with your problem – many general and specific computing solutions are available here.
Service Levels
| Service Request Fulfillment Time |
Within 1 business day |
| Incident Resolution Time |
Varies based on the type of question or problem or availability of the user. Within 7 business days for low impact/urgency |
| Service Availability |
Monday through Friday, 9:15 am to 5:00 pm |
| Maintenance Window(s) |
As announced & during college breaks |
| Service Notification Channel(s) |
ETL Webpage (RealTime status) & College listserv emails (major events Only) |