What Is It?
AHS IT can provide support regarding software on AHS computers including new application installation requests, help with a specific application, or issues with Windows or MacOS.
Features
- Install a New Application
- Remove an Installed Application
- Software Application Licensing
- Software Application Troubleshooting
- MacOS Troubleshooting
- Windows Troubleshooting
Requirements
- Computer Name
- Computer Location
- Software Information
- License Information if Applicable
Self-Service Software Installation
The following applications can now be self-installed using company portal:
- Adobe Acrobat (Webstore activation required)
- Adobe Creative Cloud Apps (Webstore activation required)
- Audacity
- Avogadro
- Blender
- Cisco VPN
- Cisco Jabber
- Cisco Webex
- Citrix Workspace
- Endnote (Requires license key)
- Globus Connect Personal
- Grammarly
- IBM SPSS Statistics (Requires license key)
- Jaws
- Mendeley Reference Manager
- Microsoft VsCode
- Poll Everywhere
- R
- RStudio
- Sublime Text
- Tableau Desktop
- Zotero
These applications can be installed from within the Company Portal app installed on all AHS managed devices. To begin a self-service installation, follow these steps:
- Open the Start menu and open Company Portal
- If prompted to choose a device category, select “AHS Devices” and choose Done
- Choose the Apps tab on the left to see all available self-service applications
- Choose an app from the list and select Install
- Keep in mind that some applications require a license to be purchased from the UIC webstore prior to use.
Who Is Eligible To Use It?
AHS students, faculty, or staff
Where Can I Get It?
Choose the "Request Software Support" button on this page.
How Do I Use It?
The following Knowledge Base articles may provide useful information:
How Much Does It Cost?
Software licensing costs vary. Contact your business manager for more information on licensing costs.
How Can I Get Support?
If you are experiencing a problem with this service, please contact the AHS-IT Helpdesk.