What Is It?
[Introductory information]
Other Service Names
[List any other names this service may be known by (e.g. product names, etc).]
Features
[Feature information]
Requirements
[Requirement information, if applicable]
Who Is Eligible To Use It?
Faculty, Staff, Grad students with issues with University owned computers, and undergrads that are in a class with access to jump/bounce.ece.uic.edu
Where Can I Get It?
[How does a client request/access the service? May refer to the request button(s) on the service page, or a sign-up page/etc. If request button, follow the syntax: "Select the [button label] button on this page to [access the service]/[submit your request]." If multiple request types exist, use the syntax: "Select the appropriate button on this page to submit your request."]
How Do I Use It?
[Information on using the service, typically including links to knowledge article(s)]
How Much Does It Cost?
[Any charges the client incurs by using this service.]
How Can I Get Support?
If you are experiencing a problem with this service, please XXXXXX. If you just have a question, feel free to XXXXXX.
Service Levels
| Initial Response Time |
|
| Service Request Fulfillment Time |
|
| Incident Resolution Time |
|
| Service Availability |
|
| Maintenance Window(s) |
|
| Service Notification Channel(s) |
|