Technical Helpdesk

What Is It?

Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software. This service is available at the BSB Learning Center.

In-person and virtual support is available by appointment only at this time. If you are in need of technical support, please select the "Schedule Appointment" button on this page. 

Features

  • Assistance with setup of Duo 2-Factor Authentication (2FA)
  • Support for UIC-WiFi and Res-Net connections using Windows 8 and 10, MacOS, iOS, and Android
  • Network connection problems and Internet browser issues
  • Adware, spyware, virus and worm removal
  • Assistance with installation of antivirus, spyware, adware and malware removal tools
  • Assistance with installing software sold through the WebStore

Requirements

  • Important note: You must remain at the C-stop while the consultants are working on your computer. Therefore, please allow ample time in your schedule before coming to any of our locations. For suspended users requiring virus scans, the time requirement may be up to and possibly over two hours depending on the severity of the infection.
  • Before any work is done on a client’s computer or device, the client must complete and sign the Technology Solutions waiver form.
  • When you visit, please have the following items with you:
    • for desktop computers: just the computer (keyboard, mouse, monitor or power cable are not needed)
    • for laptops and mobile devices: power supply and power cable

Applicability

  • The following support is not provided:

    • Installation or upgrade of any operating system
    • Installation, configuration, or repair of any electronic equipment
    • Installation, configuration, or repair of any software other than software supported by UIC
    • Technology Solutions consultants do not open computers or remove parts for service
    • Technology Solutions consultants do not retain any client property or data at the C-stop locations
    • If you must leave before the service is complete, you will be required to take all your belongings

Who Is Eligible To Use It?

  • Students
  • Faculty 
  • Staff

Where Can I Get It?

In-person support is available for the fall semester by appointment only at the BSB Learning Center located on the 1st floor of the Behavioral Sciences Building. If you are in need of technical support, please select the "Schedule Appointment" button on the right side of this page to schedule an appointment.

How Much Does It Cost?

This service is funded by the University; there are no direct costs to clients.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time Service is provided at the scheduled time of service.
Incident Resolution Time Varies depending on the severity level of the technical issue. Best effort is put towards resolving the incident the same day.
Service Availability Monday through Friday, 9:00am to 5:00pm
Maintenance Window(s) There are no maintenance windows.
Service Notification Channel(s) Technology Solutions News and Alerts
 
Schedule Appointment

Details

Service ID: 363
Created
Mon 12/21/20 7:38 PM
Modified
Fri 8/20/21 6:57 PM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.
12/23/2020