College of Medicine Informational Resources - Instructional Media

What Is It?

Classroom Technology/COMIR-AV team provide Echo360 recording scheduling, maintain video conferencing equipment in COM rooms, and provide training and support for successful use of those rooms.

 

Classroom Technology

COM provides classrooms and conference rooms available for students, staff and faculty. Room reservations happen in Astra and are managed by FSP.

Who Is Eligible To Use It?

COM Classrooms and Conference rooms should be available and functional for faculty, staff, and students. All people using COM rooms are invited to report difficulties in those spaces.

More Information

See the Service Offering page for more details about Classroom Technology Use, including how to report problems in COM rooms.

 

Equipment/Room Orientation (A/V support)

COMIR-AV Instructional Media/Classroom Technology team offers walkthroughs in advance of any particular event in order to help people run their class, meeting, or event smoothly.

Who Is Eligible To Use It?

Training on use of these rooms are available to all members of the COM community.

More Information

See the Service Offering page for more details about support to learn how to use technology in COM rooms.

 

Echo360 Recordings

Lecture, meeting, or presentation recordings available based upon scheduling requests made at least two weeks in advance.

Who Is Eligible To Use It?

Echo360 recordings must be requested by faculty or staff.

More Information

See the Service Offering page for more details about Echo360 recordings in COM rooms.

 

How Can I Get Support?

Service Levels

Initial Response Time Within one business day of ticket creation
Service Request Fulfillment Time Varies depending on service offering
Incident Resolution Time Varies depending on severity of incident. Some incidents can be resolved in-house, and some require a visit from an external vendor.
Service Availability COMIR-AV staff are generally onsite 8:30am - 4pm, M-F except University holidays. Any request for in-person support requires two weeks advance notice, unless it is a repair incident.
Maintenance Window(s) Planned maintenance is scheduled when rooms are not otherwise in use. Unplanned maintenance as a response to incidents may require room reservations to be moved to accomodate a repair schedule.
Service Notification Channel(s) Use buttons on the right to create tickets for all communication.
 
Report Classroom Technology problem Echo360 Recording Request Echo360 Inquiry Room Technology Training Request

Details

Service ID: 858
Created
Fri 6/16/23 5:24 PM
Modified
Mon 9/25/23 10:16 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.
06/16/2023

Service Offerings (4)

College of Medicine Informational Resources - Classroom Technology
COM provides classrooms and conference rooms available for students, staff and faculty. Room reservations happen in Astra and are managed by FSP.
College of Medicine Informational Resources - Echo360 Recording (Classroom/Conference room)
Lecture, meeting, or presentation recordings available based upon scheduling requests made at least two weeks in advance.
College of Medicine Informational Resources - Echo360 Recording Inquiry
Asking for help with existing Echo recordings, including retrieving past recordings to re-publish.
College of Medicine Informational Resources - Equipment/Room Orientation (A/V support)
Documentation and training on use of classroom technology in COM.