What Is It?
Classroom Technology/COMIR-AV team provide Echo360 recording scheduling, maintain video conferencing equipment in COM rooms, and provide training and support for successful use of those rooms.
COM provides classrooms and conference rooms available for students, staff and faculty. Room reservations happen in Astra and are managed by FSP.
Who Is Eligible To Use It?
COM Classrooms and Conference rooms should be available and functional for faculty, staff, and students. All people using COM rooms are invited to report difficulties in those spaces.
More Information
See the Service Offering page for more details about Classroom Technology Use, including how to report problems in COM rooms.
COMIR-AV Instructional Media/Classroom Technology team offers walkthroughs in advance of any particular event in order to help people run their class, meeting, or event smoothly.
Who Is Eligible To Use It?
Training on use of these rooms are available to all members of the COM community.
More Information
See the Service Offering page for more details about support to learn how to use technology in COM rooms.
Lecture, meeting, or presentation recordings available based upon scheduling requests made at least two weeks in advance.
Who Is Eligible To Use It?
Echo360 recordings must be requested by faculty or staff.
More Information
See the Service Offering page for more details about Echo360 recordings in COM rooms.
How Can I Get Support?
Service Levels
| Initial Response Time |
Within one business day of ticket creation |
| Service Request Fulfillment Time |
Varies depending on service offering |
| Incident Resolution Time |
Varies depending on severity of incident. Some incidents can be resolved in-house, and some require a visit from an external vendor. |
| Service Availability |
COMIR-AV staff are generally onsite 8:30am - 4pm, M-F except University holidays. Any request for in-person support requires two weeks advance notice, unless it is a repair incident. |
| Maintenance Window(s) |
Planned maintenance is scheduled when rooms are not otherwise in use. Unplanned maintenance as a response to incidents may require room reservations to be moved to accomodate a repair schedule. |
| Service Notification Channel(s) |
Use buttons on the right to create tickets for all communication. |