Password Management

What Is It?

The password management service allows you to change and recover the password for credentials assigned to you, as well as to manage two-factor authentication devices and settings for your accounts.


A valid activated NetID.

Who Is Eligible To Use It?

  • Faculty
  • Staff
  • Students

Where Can I Get It?

In most cases, select the Manage Password & 2FA button located on this page. If you have been assigned a secondary NetID for specific uses, select the Manage Secondary NetID Password button.

How Much Does It Cost?

This service is funded by the University; there are no direct costs to clients.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Service Request Fulfillment Time Password set-up and resets are fulfilled in real-time by self-service applications
Incident Resolution Time Outage of system or process involved in password management – restored within 1 business day
Individual password reset failure - up to 3 business days
Service Availability
Maintenance Window(s) In Development
Service Notification Channel(s)
IT Service Notices
Manage Password & 2FA Manage Secondary NetID Password

Related Articles (7)

You can self-manage your university password via the NetID Center
Explains how to change the password to your secondary NetID if you no longer remember it.
Explains how a UIC student, faculty or staff can review and/or modify their password recovery options.
Explains ways a person can update or recover their password
If you find that your university password is working for some systems but not others, it may be useful to try a password sync. This means that you will change your password to the same thing that it is currently set to so that your current password is sent to all systems.
Passwords can be recovered using self-service options or with assistance from university IT.
2-factor authentication (2FA) is an extra layer of security protection for your sensitive, personal university data.


Service ID: 387
Mon 12/21/20 7:38 PM
Wed 8/9/23 11:00 AM
Service Owner
This person is accountable for the overall performance of this service. This is not a support contact.
Service Review Date
Date of the most recent review of this service.

Service Offerings (2)

NetID Center
The NetID Center allows you to self-manage and recover your password without calling the help desk, in the event you need to update, or forgot, your password.