Communication and Collaboration

Articles (227)

Are G Suite (Google Productivity Tools) accessible?

G Suite for Education tools have built-in accessibility features to support students with diverse needs and learning styles. There are multiple ways that these tools can be accessed depending on your needs.

Are there analytics tools available at UIC?

This article summarizes the Google Analytics and Google Webmaster tools.

Are there tools to enhance my website?

There is a number of useful tools to complement your website. Some of the tools listed here are not supported by Technology Solutions, but they are available to the UIC community.

Can I access Zoom in China?

Describes how to access Zoom in China.

Can I add someone else to host my Zoom meeting?

Hosts can designate licensed UIC Zoom users as alternate hosts for their Zoom meetings.

Can I allow anyone to host my Webex meeting using a template?

This article describes how to allow anyone to host a Webex meeting with a template.

Can I keep my UIC email address after I leave UIC?

Technology Solutions email addresses, accounts, and services are available to current UIC students, staff, and faculty.

Can I migrate an existing GitHub organization into the University Enterprise license?

Existing university GitHub organizations can migrate under the University enterprise license.

Can I use a document camera with Zoom or Blackboard Collaborate?

A USB connected document camera or webcam can be used with Zoom and Blackboard Collaborate.

Can I use the webinar feature in my Zoom meetings?

Unfortunately, the webinar feature is not included in the standard Zoom meetings license provided to UIC faculty, students and staff.

Can I use Webex Meetings for telehealth?

Webex Meetings is approved for use for telehealth, but there are some things to be aware of:

Can I use Zoom with protected health information (PHI)?

Yes, Zoom can be used with Protected Health Information (PHI/HIPAA), but only via the PHI zoom site available at uic-phi.zoom.us.

Can international users call in to Webex Meetings toll-free?

This article explains the toll/toll-free aspect of Webex Meeting's "Call in" feature.

Can Technology Solutions host my departmental website using Microsoft IIS?

Information on Technology Solutions providing webpage hosting using Microsoft IIS.

Cloud Dashboard, Overview

An overview of the Cloud Dashboard enrollment portal.

Cloud Dashboard, Support Resources

Documentation and support resources for the Cloud Dashboard and related cloud services.

Do I need a Webex account in order to join a Webex meeting?

Explains how participants do not need an account to join a meeting.

How accessible is Zoom?

When access issues exist in a product or service, it is necessary to determine an accessible equivalent method of access and to ensure that support staff for the product or service are aware of the issues and their impact.

How can I allow only authenticated users to join Zoom meetings?

Protect your meetings using "only authenticated users can join meetings" setting.

How can I change the menu display in the listserv management dashboard?

Explains how someone can change the menu display in the listserv dashboard

How can I check my Junk/Spam Email Folder in Outlook and Gmail?

This article explains how to deal with spam in Outlook and Gmail

How can I check my UIC email?

UIC students, faculty and staff have more than one email service to choose from. Technology Solutions supports UIC Gmail and UIC Exchange.

How can I collaborate with my colleagues using Microsoft Teams?

All UIC students, faculty and staff can use MS Teams to collaborate with others.

How can I customize settings with Unity Messaging Assistant?

This article explains how Messaging Assistant can be used to personalize Cisco Unity Connection settings, including recorded greetings, message delivery options, and notifications.

How can I fix common issues with my Webex meeting?

Common issues and troubleshooting steps for Webex meetings

How can I get support for Zoom?

After logging into Zoom you will find a Zoom Support option at the top of your screen. This option provides access to https://support.zoom.us

How can I give access to files in Box without users having to log in?

Users can allow others to access files in Box without having to log in.

How can I have recording transcription enabled on my WebEx account?

Recording transcription is turned off by default in UIC's WebEx system.

How can I learn more about using Webex Events?

Webex Events allows for large presentation-style meetings for up to 1,000 attendees, with support for panelists, attendee feedback, and more.

How can I log in to U of I Box?

Explains the login options for Box.

How can I log in to Zoom?

Zoom can be accessed in a myriad of ways. The most popular are as follows:

How can I manage Unity Voicemail online with Web Inbox?

Web Inbox allows users to manage voice messages and voice message receipts. Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages.

How can I password protect previously scheduled Zoom sessions?

To add a password, or edit other settings, in a Zoom meeting, follow these steps. The video and the images illustrate the same steps.

How can I protect PHI while using Zoom?

Individuals in a covered component of the University of Illinois Covered Entity may access the HIPAA compliant "UIC PHI" Zoom portal, capable of creating secure meetings for discussing PHI and providing telehealth services.

How can I Record a Webex Meeting?

Webex meetings can be recorded.

How can I recover a deleted item in Outlook?

Have you ever deleted something that you did not want to delete? The Exchange email system allows users to recover their deleted items at their own convenience, even after those items have been emptied from the "Deleted Items" folder. The retention time period for deleted items that have been emptied from the "Deleted Items" folder is <strong>14 days.</strong>&nbsp;To recover your deleted items, follow the instructions below.

How can I remotely access the VoIP Asterisk voicemail system?

This article provides brief instructions on how to remotely access the VoIP Asterisk voicemail system while you are away from your VoIP phone

How can I request my own Webex host account?

Any faculty and staff can auto-create an account on the UIC Webex portal.

How can I save my Zoom recordings to Echo360?

Recordings from Zoom meetings using Record to the Cloud will be automatically uploaded to Echo360 after adjusting account settings.

How can I schedule a Webex meeting in Microsoft Outlook for the Mac?

The Webex integration to Outlook provides basic options for scheduling a meeting. Some options that appear on your Webex site may not be available in the Webex integration to Outlook. The Webex integration to Outlook does not support all the recurrence options that are available in Microsoft Outlook. In any meeting invitations that you send from Microsoft Outlook, the meeting's start time appears in the time zone that is set on your computer, and may not match the time zone preferences you have

How can I set up a non-personal, group or department email address?

Personal email addresses at UIC are of the form NetID@uic.edu. Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person.

How can I share audio in a Blackboard Collaborate session when using a Mac?

Audio from a podcast or in conjunction with a video clip can be shared with participants successfully using this information.

How can I share audio in a Blackboard Collaborate session when using a Windows PC?

Audio from a podcast or in conjunction with a video clip can be shared with participants successfully using this information.

How can I take attendance for Zoom sessions?

This article details how to take attendance for Zoom sessions.

How can I transfer files that have been blocked by Exchange?

If a sent file is blocked, you can send your attachment via Box.

How can I use Automatic Live Transcription in Zoom?

Explains how to use and view the automated transcription for Zoom meetings.

How can I use Blackboard Collaborate in classrooms for synchronous teaching?

Blackboard Collaborate can be used in classrooms along with a webcam and/or document camera (if applicable). If a classroom has a synchronous supported document camera, you can use it as you normally would and both the meeting participants and students present in class will be able to see the doc cam. You can also share files such as PowerPoint presentations, Word documents, PDFs, and contents on a browser, as well as sharing your entire screen.

How can I use Microsoft 365 and Microsoft Bookings to schedule and manage appointments?

Microsoft Bookings is an online scheduling tool through Office 365 that allows for easy appointment scheduling.

How can I use Zoom for PHI?

Zoom at UIC can be used for PHI, but only in a dedicated PHI Zoom portal.

How can I use Zoom in classrooms for synchronous teaching?

Zoom can be used in classrooms along with a webcam and/or document camera (if applicable). If a classroom has a synchronous supported document camera, you can use it as you normally would and both the Zoom meeting participants and students present in class will be able to see the doc cam. You can also share files such as PowerPoint presentations, Word documents, PDFs, and contents on a browser, as well as sharing your entire screen.

How do I access a shared Exchange mailbox?

Accessing a Shared Mailbox with Outlook on the Web

How do I access apps in Microsoft Teams

The more options button on the left side of Teams holds all of your most important apps.

How do I access Google Meet (previously known as Google Hangouts Meet)?

Google Meet, previously known as Google Hangouts Meet, is part of Google’s G Suite, enabling both one-on-one chats and group chats with up to 100 people at a time. You need to request a UIC G Suite account in order to use Meet.

How do I access my Exchange email account through a web browser?

Log in to Outlook on the Web at using your UIC email address and password.

How do I access my Google Productivity Tools?

A UIC G Suite account can be created by faculty, staff, and students.

How do I Access, Create, and Share files in UIC's OneDrive?

Provides information on accessing, creating, and sharing files in OneDrive.

How do I activate Microsoft Office on my Mac?

On occasion, after installing Outlook, you may be prompted to activate your license. However, after clicking "activate" and logging in with your NetID/Technology Solutions common password, nothing appears to happen.

How do I add a co-manager to a listserv?

This article details how a manager of a listserv could add another person as a co-manager to their department listserv.

How do I add my UIC email account to Microsoft Outlook?

You can add either a UIC Exchange or UIC Gmail account to Microsoft Outlook

How do I add users to my Red site?

Explains how a user can add someone to their site.

How do I bypass a voicemail greeting to leave a voicemail message?

Explains how someone can bypass the voicemail greeting

How do I change my Asterisk VoIP password?

Explains how someone can change their voicemail password on their VoIP phone

How Do I Change my Default Display Name in Zoom?

You can change your default Display Name for UIC Zoom at the Zoom portal.

How do I check my Unity voicemail?

This article presents three different options on how to access your Unity voicemail.

How do I configure Breakout Rooms in Zoom?

This article explains Zoom Breakout Room basics.

How do I configure email clients for UIC Gmail?

Please note that some Internet Service Providers block the ports needed to support IMAP and POP clients. Installing, configuring and connecting to UIC's VPN client may work around this issue:

How do I configure my Android device for Exchange Online?

Android OS (2.3+,3.0+,4.0+) with ActiveSync Support is required to sync with Technology Solutions Exchange accounts. You can sync email, contacts and your calendar.

How do I configure my Jabber account for multiple devices?

Using Jabber from multiple locations or devices

How do I configure my Jabber client?

Gives information on Jabber client configuration

How do I connect to people.uic.edu?

Use the following settings to connect to people.uic.edu using SFTP or SSH.

How do I connect to Unix safely?

SSH (Secure Shell) protocol is the secure replacement of telnet.

How do I connect to webhost.uic.edu using SSH?

Use the following settings to connect to your webhost.uic.edu account with an SSH client:

How do I connect to webhost.uic.edu?

Use the following settings to connect to webhost.uic.edu using SFTP or SSH.

How do I contact Technology Solutions for support for my website hosted on Microsoft IIS?

Technology Solutions contact information for Microsoft IIS related questions and issues.

How do I create a calendar for a Google Group?

You can create a new calendar and invite other people to view or edit it. When you create an event, you'll see an option to choose which calendar to add the event to.

How do I create a listserv?

Explains how someone can create their own listserv

How do I create a Test Site?

Explains how a user can create a Red test site.

How do I create a UIC Box account?

To open a Box account visit the https://box-signup.uillinois.edu/ University of Illinois Box Signup

How do I create a UIC G Suite account?

G Suite is a suite of tools used for communication and collaboration. UIC G suite includes Google Drive, Google Sites, Google Groups and Google Calendar, and Gmail (for students only)

How do I customize my Google Calendar notifications?

Never miss an appointment, meeting, or deadline again by setting up a daily agenda email and notification to help you stay on top of your Google Calendar events.

How do I delete a listserv?

Explains how a listserv can be deleted

How do I download the Webex Meetings Desktop app?

This article summarizes how to download the Webex Meetings Desktop application.

How do I enable cookies on my (Internet Explorer, Firefox, Chrome, Edge) browser?

Cookies, or HTTP cookies, are small pieces of information websites store on your computer. Cookies only contain bits of text, nothing else. It does not capture or store sensitive information. Some sites, such as Blackboard, require cookies to be enabled for the site to function properly.

Make sure you are using the most up to date version of your browser. Please follow the steps below to enable cookies for your browser.

How do I forward calls from my VOIP phone remotely?

You can forward calls from your VOIP phone without needing to be on campus.

How do I get started using Microsoft Teams?

In Microsoft Teams, teams are groups of people brought together for work, projects, or common interests.Here are instructions on how to create and join a team.

How do I get started with Zoom?

This article describes various requirements for Zoom prior to starting your first Zoom meeting.

How do I host an audio-only Webex meeting?

This article details:
1. How to set up your personal conferencing account.
2. How to start the audio-only Webex meeting.

How Do I Import Google Calendar to Outlook/Exchange Online?

If you want to import your Google Calendar into Outlook, you don’t have to re-enter all of your appointments. Instead, export your Google Calendar to a file, and then import them into Outlook on your desktop. It’s not a one-click button but there’s a wizard that’ll walk you through the steps.

How do I import my personal Google Calendar into UIC's Google Workspace?

If you already have a gmail.com Google account and want to have the calendar associated with that account included in your UIC Google calendar, log in to your other Google account and "share" your other Google calendar with your UIC Google calendar.

How do I install and configure a UIC softphone?

The UIC Softphone allows you to use a computer to make and answer calls as if you were using your VoIP phone at your desk.

How do I install the Webex application to join a meeting?

When to use the Cisco Webex web app with your web browser.

How do I integrate Zoom with my email client or browser?

This article shows how to add the Zoom integration to Outlook Desktop Application, Outlook Web Application (OWA) and G Suite as well as Web Browsers Firefox and Chrome.

How do I launch my site?

Explains how someone can launch their Red site.

How do I locate and share Zoom cloud recordings?

Once you have recorded a Zoom session to the cloud, you can share it with others, or move it to another media platform.

How do I login into CommandCenterHD ?

The document explains how the user can access/login into their CommandCenterHD account.

How do I log-in to the Webex mobile app?

Instructions on how to log in to a meeting using Webex mobile app.

How do I make a conference call on a Cisco phone?

Explains how someone can make a conference call

How do I manage access rights in UICalendar?

NOTICE: This service has been decommissioned as of September 15, 2019. Please make alternate arrangements to use the calendars provided in UIC Office 365 or UIC Google Calendar.

How do I manage other document versions in UIC's OneDrive?

Provides information on managing previous versions of a document in OneDrive.

How do I map my people.uic.edu account as a network share?

No additional software is needed to map your webhost.uic.edu account as a network share.

How do I map my webhost account as a network share on Mac OS X?

No additional software is needed to map your webhost.uic.edu account as a network share, but if you are connecting from an off-campus location you will need to connect to the UIC Virtual Private Network (VPN) first.

How do I map my webhost account as a Network Share on Windows?

No additional software is needed to map your webhost.uic.edu account as a network share, but if you are connecting from an off-campus location you will need to connect to the UIC Virtual Private Network (VPN) first.

How do I migrate my email to UIC Gmail?

Step 1. Prepare your email mailbox for migration

How do I migrate my UIC G Suite emails into a UIC Exchange account?

Your emails can be migrated from UIC G Suite to UIC Exchange using Microsoft Outlook on Windows and Mac computers. This process would most commonly be used if you are required to switch to UIC Exchange and would like to keep your emails from UIC G Suite.

How Do I Opt in the UIC Alumni Email Forwarding for Life?

Information on UIC Alumni email forwarding for life, and how to opt in.

How do I protect my Zoom sessions?

This article provides direction on how to protect your Zoom lecture or meeting. Please weigh these options carefully to find the right balance between providing access and protection.

How do I reactivate my WebEx account?

Webex accounts are deactivated after 365 days (1 year) of inactivity.

How do I recognize phishing?

This article defines phishing and advises users on how to recognize and avoid phishing.

How do I record a Zoom session?

Zoom sessions can be recorded directly to the cloud, and viewed and shared afterwards.

How do I recover a deleted Unity voicemail email message?

This article summarizes how to recover a deleted Unity message.

How do I redirect web pages?

This article details how to redirect web pages.

How do I remove a subscriber from a listserv?

If you are a listserv owner or editor, removing a subscriber can be completed in a few steps through the listserv.uic.edu website.

How do I request a Google Group?

This article explains how to request a Google Group at UIC.

How do I request a new university-issued mobile device?

Mobile devices can be ordered through Technology Solutions with departmental authorization.

How do I request a pager?

Long Range Pagers are small receivers which are carried by individuals who need a means by which to be contacted when they are not near a phone. Technology Solutions manages campus long range paging service and offers the following pagers:

How do I request a PHI folder in Box?

The University of Illinois has signed a Business Associate Agreement (BAA) with Box.com. The BAA allows the UofI the ability to provide Box Health Data Folders for the secure sharing and storage of health information. Only employees, volunteers, trainees, and other persons under the direct control of the University are eligible to apply for a BHDF.

How do I request a Red Multisite?

Explains what Red Multisites are and how to request them

How do I restore deleted files from OneDrive?

Explains how to restore deleted files in OneDrive.

How do I restrict access to web pages with Bluestem?

This article details how to restrict access to web pages using Bluestem.

How do I schedule a meeting on behalf of someone else using Webex?

How to schedule a meeting on someone else’s behalf. You, as the scheduler, must also have a host account and have permission to schedule meetings as host in the site of the other host.

How do I schedule a Webex meeting on behalf of someone else using Microsoft Outlook?

How to schedule a meeting on someone else’s behalf using Outlook. You, as the scheduler, must also have a host account and have permission to schedule meetings as host in the site of the other host.

How do I schedule and start a Webex meeting?

Options available for scheduling a starting a Webex meeting.

How do I schedule and start Webex meetings on behalf of someone else?

Webex enables you to schedule and start meetings on someone else’s behalf. You, as the scheduler, must also have a host account

How do I schedule and start Webex meetings on behalf of someone else?

This article details how to grant permission to other users to schedule and start Webex meetings on your behalf.

How do I send an encrypted email using Office 365?

O365 delivers multiple encryption options to help us meet our needs for email security. This article describes how to encrypt email in Office 365.

How do I send files securely to others at the university?

The University of Illinois has provided an easy to use tool that uses a email notifications along with a Web site that allows you to securely send files to that anyone with a University of Illinois Enterprise ID and password. That is everyone at any campus of the University, these days -- faculty and staff must have them for Positive Time Reporting and other administrative tasks and students use them for registration. The tool is called PEAR, Protected E-Mail Attachment Repository Application.

How do I set a Listserv password?

Listserv uses a different password than the standard NetID password used for other Technology Solutions managed applications.

How do I set an out of office auto reply?

When you're going to be away from your email for an extended period of time, you can use the auto-reply filter to automatically reply to your incoming email to inform senders that you're away, when you'll be back, and perhaps let them know who they can get in touch with for help while you're gone.

How do I set incoming calls to go directly to my VoIP voicemail?

This article explains how a person can send incoming calls the their VoIP voicemail

How do I set up a SSH key to connect to Technology Solutions managed servers?

This article summarizes how to set up a convenient and secure access to Technology Solutions managed servers.

How do I setup Exchange Online for my iOS mobile device?

You can access UIC's Exchange Online email service using either the official Microsoft Outlook app, or the native iOS Mail app.

How do I sign up for UIC Alert?

Active UIC email addresses are subscribed to UIC Alert automatically UIC Alerts by email will be sent to the email delivery route for your netid@uic.edu address

How do I start a Webex meeting for another host?

How to start a Webex meeting in place of the host.

How do I start or schedule a Zoom Meeting?

This article describes various ways to start a Zoom meeting

How do I stop continuously logging in and out of Jabber?

The document explains how the user can control the login process in jabber.

How do I submit a request for Startel support?

Support contact information for Startel

How do I subscribe to a listserv?

Explains how someone can subscribe to a listserv

How do I subscribe to a UIC Alert regional site notification list?

Subscribing to UIC Alert notification lists for Peoria and Rockford regional sites.

How do I to schedule a Webex Meeting in Microsoft Outlook for Windows?

This article details how to schedule a Webex meeting from within Microsoft Outlook for Windows.

How do I transfer my UIC Gmail content to my personal Gmail account?

Graduating students are able to transfer their UIC Gmail to their personal Gmail account using this process.

How do I uninstall the Zoom plugin from Outlook for Mac?

Follow the instructions in this article to uninstall the Zoom plugin for Outlook for Mac.

How do I unsubscribe from a listserv?

Explains how a user can unsubscribe from a UIC listserv

How do I unsubscribe or subscribe to Massmail?

Explains how someone can subscribe or unsubscribe from massmail

How do I update my UIC email forwarding?

Your UIC email address is in the form netid@uic.edu, where 'netid' is your. This is an email forwarding address, not an actual email account. In order to be used, netid@uic.edu must forward to an actual email account, which for most people will be a UIC email account managed by Technology Solutions.

How do I update or confirm my UIC Alert subscription?

UIC Alert is a free service that allows UIC officials to send text messages to your mobile phone or any text message capable device in the case of a campus emergency.

How do I use live transcription in Microsoft Teams?

During any Teams meeting or group call, you can start a live transcription of participant speech. The text appears alongside the meeting video in real time, including the speaker's name and a time stamp.

How do I use PHP and Codewrap?

PHP must be executed via Scripts can be run from personal accounts or departmental
directories.

How do I use Pine or Alpine with G suite?

This article provides instructions on how to install Alpine, formerly Pine.

How do I use SSH and SFTP on Mac OS X/macOS?

Mac OS X/macOS has a built-in SSH client called Terminal, and a popular SFTP client called Fetch is available to the UIC community.

How do I use SSH and SFTP on Windows?

SSH (Secure Shell) and SFTP are two network protocols used for secure exchange of data between a local and remote computer.

How do I use Startel?

How to use Startel campus-wide public security system

How do I use the analog (Centrex) voicemail system?

Below are instructions on using UIC's analog (non-VoIP) voicemail system.

How do I use the Raise Hand feature in Webex?

This article details how to use the raise hand feature in Webex.

How do I use the Webex mobile app?

You can interact with the Cisco Webex Meetings mobile app and other participants in a variety of ways during a meeting.

How do I use Versioning in OneDrive?

Versioning in OneDrive can be enabled by performing the following steps.

How do I validate user input in FormMail?

This article details how to validate user input in FormMail.

How do student organizations build websites at UIC?

This site details how student organizations can build a web presence at UIC.

How do students see Zoom recordings in Blackboard?

This article summarizes how to set up the Zoom integration so that students can access your course recordings.

How many phone lines can I install on one jack?

One data jack can support four analog phone lines, or unlimited VoIP phone lines.

How to Get Started with Webex Meetings for Hosts

Start hosting meetings with Webex

How to get, install, and run Minecraft Education Edition?

Instructions for downloading and running Minecraft Education Edition.

Is Microsoft Teams available for mobile devices?

Yes, MS Teams can be downloaded for your desktop, iOS, or Android device. All UIC students, faculty and staff can use MS Teams via the mobile app and the desktop app.

Is there a toll-free call option for phone conferencing?

This article identifies the options to avoid toll charges for current conferencing solutions.

My voicemail has been converted to Unity, how can I access my old voicemails on Asterisk?

Here you can find a brief description on how to listen, archive and download messages from Asterisk.

Office 365, Basic Guide and FAQ

Office 365 is offered to University of Illinois faculty, staff, and students on the Urbana campus. These are the basics of reaching and using the service.

Office 365, Unified Groups

Unified Groups are groups based exclusively in Office 365. Anyone in Office365 can create these groups by creating a Microsoft Team, which creates a Unified Group or from the Outlook Client.

Outlook is prompting me for credentials when I access mailboxes other than my own.

Clear Outlook Cached Credentials in Windows Credential Manager

SharePoint, OneDrive for Business, Office 365, Upload Limits

Current upload limit for a single file on OneDrive for Business is 100GB. The quota for storage considered "unlimited" but is currently rate-limited at 5TB per user.

Should I use an Online Whiteboard when conducting synchronous sessions with my students?

The purpose of a whiteboard is to visualize thoughts, concepts, and ideas. They are used to explain and teach, or they can be used to plan and create. Online whiteboards improve collaborative and creative processes when teaching online synchronously. See the suggested application to use at the bottom of this article.

Should I use Blackboard Collaborate or Zoom?

This article compares the different features and capabilities when teaching online synchronously using either Blackboard Collaborate or Zoom. Selecting the right tool depends on your course needs and teaching objectives.

U of I Box, Accounts, Personal and Enterprise Account Conflict

I already have a personal account with Box using my @illinois.edu email address. How do I sign up for a U of I Box account?
I cannot login via single sign-on with my NetID and password. How can I access my U of I Box account?

U of I Box, Box Terms of Service

What are the Box terms of service?

U of I Box, Email directly to Folder

I'd like to email a document to my U of I Box folder, what is the email address?

U of I Box, Service

What is U of I Box?

U of I Box, Using Box with FTP or FTPS

How do I use Box with an FTP client to bulk transfer files to U of I Box?

What are Server-Side Includes?

This article explains Server-Slide Includes (SSI) and how to utilize them.

What are some best practices for instructors using Zoom?

This guide explains key tips and tricks when utilizing Zoom to teach online.

What are some best practices for using Zoom for meetings?

Here are a few tips and tricks you should know about to help make your Zoom meeting a success:

What are some of the features and cost of Startel?

StarTel is maintained and operated by Technology Solutions. It is a campus-wide public security system. StarTel units offer direct access to the UIC Police Department, with a press of a button.

What are some of the features and cost of UIC Alert?

UIC Alert is a service that enables UIC officials to quickly contact each member of the UIC community in the case of an urgent campus-wide emergency.

What are some recommended default settings to use Zoom as an instructor?

Here is a list of default settings produced by Technology Solutions for instructors using Zoom to teach online.

What are some ways to host my personal website?

People.uic.edu is the free shared personal web hosting platform for our faculty, staff, and students at UIC.

What are the cloud-based storage solutions for UIC?

UIC has several cloud storage services to choose from based on your needs. By default, your files are private and require you to log in to the cloud-based storage service in order to access them. You can also choose to share files with individuals, the University, or publicly.

What are the costs involved related to departmental digital signage?

Cost involved items needed for digital signage.

What are the default settings for Zoom Cloud Recordings, and how can I change them?

Effective 8/21/20, the following settings are in place by default for Zoom Cloud Recordings.

What are the different ways to set Box permissions?

Box permissions can be managed in different ways. Below are some useful ways to share content in Box:

What are the features of Digital Signage?

Technology Solutions provides a centralized platform for campus units to establish departmental digital signage. The portal is centrally managed by Technology Solutions and Industry Weapon is the company who provides the service in the cloud. Departments that purchase this service can manage and upload content from anywhere.

What conferencing tools are available for virtual collaboration with video?

Web conferencing allows you to interact with others over the Internet. You can share your video, your computer screen, initiate a poll, and chat with attendees.

What do I do if I am being prompted to switch accounts when I log into Zoom?

If you previously had a Zoom account using your UIC email address, and it was associated with another departmental or university Zoom domain (such as if you purchased access to Zoom via the UofI Webstore prior to March 20, 2020), you will be prompted to switch your account over to the UIC Zoom portal.

What does web accessibility mean?

This article details the meaning of web accessibility and how UIC strives to achieve full web accessibility.

What happens to my G Suite content when I leave UIC?

Access to UIC's technologies, including G Suite apps, is contingent upon a current relationship with UIC through class registration, employment, or other valid affiliation.

What is a Webex Personal Room?

Every host account has a Personal Room

What is Data Loss Prevention (DLP)?

DLP enables an organization to reduce the risk of unintentional disclosure of sensitive data by identifying, monitoring and protecting confidential data while in use, in motion and at rest.

What is Google Drive?

Google Drive can be used to create and share a variety of online documents, from word processing and spreadsheets to forms and presentations -- all with mobile access

What is Google Hangouts used for?

Google Hangouts is part of Google’s G Suite, enabling both one-on-one chats and group chats with up to 25 people at a time

What is Safe Links and how does it help protect me?

Safe Links is part of Microsoft's Defender platform and helps better protect you from malicious links in emails. Safe Links checks URLs to see if they are malicious or safe before loading the web page. If the URL leads to an attachment, the attachment will be scanned for malware. If the URL is identified as insecure, the user is taken to a page displaying a warning message.

What is SharePoint?

SharePoint is a web-based tool for collaboration that integrates with Microsoft Office.</p>

What is the difference between Blackboard Collaborate, Google Meet, Microsoft Teams, Webex and Zoom?

The table below lists the different features and capabilities for Blackboard Collaborate, Google Meet, Microsoft Teams, Webex and Zoom conferencing tools.

What is the difference between my NetID and UIC email address?

Your UIC email address is not the exact same thing as your NetID.

What is the email address for my GSuite@UIC account?

Explains what the emails address is for a GSuite UIC account

What is the email size limit for UIC Email?

Email size limits for UIC Gmail are set by Google and are currently 25 MB, for both incoming and outgoing email. The Technology Solutions has matched the size limit for outbound mail sent by Microsoft Exchange or Technology Solutions servers to match GoogleApps at 25 MB.

What is UIC's Google Workspace terms of use?

Below is a lists the terms of use for all applications that are part of the Google Workspace.

What should I do if authentication failed when trying to log in to Webex?

Only faculty and staff are eligible to host Webex Meetings.

What type of data is acceptable for use with the Office 365 Encryption option?

Learn about what data can and cannot be sent with encrypted email

What type of information is approved to share in a Zoom meeting?

Using Zoom has a wide variety of purposes, but using it to share or discuss certain information with legal compliance issues can put the university at risk of fines, penalties, legal, other large costs, and national reputational damage.

What web hosting options are there for departments and groups?

This article lists and explains several web hosting options available at UIC.

What Zoom Apps are available and how can I install and use them?

There are a number of Zoom Apps that are available for you to install from the Zoom Marketplace that you can install by following the provided links.

Where can I learn how to use MS Teams?

Microsoft Teams is a chat-based workspace and real-time collaboration tool that combines workplace chat, meetings, file storage, and application integration - a great way to get productive and keep track of your progress. UIC students, faculty and staff can use MS Teams. Below you can find training available:

Which web browsers are supported for Box?

Information on supported web browsers for Box.

Who can I contact for support for CommandCenterHD?

Contact information for support for CommandCenterHD.

Who can request an Automatic Call Distribution (ACD's)?

Authentication is required to make ACD requests. Campus unit business managers can authorize staff to submit requests.

Who do I contact for support for UIC Alert?

Support options for UIC Alert

Who do I contact to add, change, or remove a phone line?

Currently, Technology Solutions maintains two types of telephone systems: analog phones and phones using voice over IP technology. In support of calls, services are provided for conference calls and operator services. Only UIC’s authorized business managers are able to request telephone services.

Why can’t I view Webex meeting details in Outlook?

Users may not see Webex meeting details in Outlook.

Why do I only have Zoom 'Basic' Access?

U of I Zoom users must log into the UIC Zoom portal using single sign-on in order to use Pro features. All UIC Staff, Faculty and Students (with the exception of UI Hospital and Clinics) are eligible for U of I Zoom Pro Licenses at this time.

Why do I see an "external recipients" alert when sending an email to someone in the Outlook app?

On March 4, 2019, Microsoft released a security enhancement to Outlook for iOS and Android. This update helps to protect sensitive information from being sent outside the organization. The update causes the Outlook mobile app to display an alert that you are sending a message or reply to recipients outside of UIC.

Why does the emergency web popup remain active after the “Hide” button is clicked?

The emergency web popup remains active even after the “Hide” button is clicked.

Why don't I see my UIC email?

This article summarizes how to log into your Gmail or GSuite UIC account while being logged into your personal account.

Why is my webcam not showing?

You can perform the following troubleshooting steps if your webcam is not showing, being detected, or you are receiving a "not authorized" error.