Communication and Collaboration

Articles (154)

Can I access Zoom in China?

Describes how to access Zoom in China.

Can I add someone else to host my Zoom meeting?

Hosts can designate licensed UIC Zoom users as alternate hosts for their Zoom meetings.

Can I keep my UIC email address after I leave UIC?

Technology Solutions email addresses, accounts, and services are available to current UIC students, staff, and faculty.

Can I use a document camera with Zoom?

A USB-connected document camera or webcam can be used with Zoom.

Can I use the webinar feature in my Zoom meetings?

Unfortunately, the webinar feature is not included in the standard Zoom meetings license provided to UIC faculty, students and staff.

Can I use Zoom with protected health information (PHI)?

Yes, Zoom can be used with Protected Health Information (PHI/HIPAA), but only via the PHI zoom site available at

Does Zoom integrate with Panopto?

The Zoom integration with Panopto allows for Zoom recordings to be uploaded seamlessly into Panopto.

How can I allow only authenticated users to join Zoom meetings?

Protect your meetings using "only authenticated users can join meetings" setting.

How can I check my Junk/Spam Email Folder in Outlook and Gmail?

This article explains how to deal with spam in Outlook and Gmail

How can I check my UIC email?

The UIC community currently utilizes two email systems: UIC Gmail and UIC Exchange.

How can I customize my voicemail settings with Unity?

This article explains how Messaging Assistant can be used to personalize Cisco Unity Connection settings, including recorded greetings, message delivery options, and notifications.

How can I customize my Zoom waiting room?

Need a stationary message or custom image on your Zoom waiting room for attendees? Users have the ability to customize the waiting room either with a description, logo, or full-sized image

How can I get Started with Zoom AI Companion?

Zoom AI Companion is a generative AI Assistant, which will help compose emails/chats, summarize information/meetings and so much more!

How can I get support for Zoom?

After logging into Zoom you will find a Zoom Support option at the top of your screen. This option provides access to

How can I log in to U of I Box?

Explains the login options for Box.

How can I log in to Zoom?

Zoom can be accessed in a myriad of ways. The most popular are as follows:

How can I manage Unity Voicemail online with Web Inbox?

Web Inbox allows users to manage voice messages and voice message receipts. Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages.

How can I obtain voicemail service if I am currently on an analog (Centrex) phone line?

As of December 2022, the voicemail system for analog (Centrex) phone lines is no longer available. If you are currently using a Centrex phone line and have a continued need for voicemail service, you will need to be transitioned to our modern Voice-over-IP (VoIP) phone system.

How can I prevent Outlook from automatically adding Teams meetings to meetings that I create?

How to prevent Outlook from automatically adding Teams meetings

How can I protect PHI while using Zoom?

Individuals in a covered component of the University of Illinois Covered Entity may access the HIPAA compliant "UIC PHI" Zoom portal, capable of creating secure meetings for discussing PHI and providing telehealth services.

How can I recover a deleted item in Outlook?

Have you ever deleted something that you did not want to delete? The Exchange email system allows users to recover their deleted items at their own convenience, even after those items have been emptied from the "Deleted Items" folder. The retention time period for deleted items that have been emptied from the "Deleted Items" folder is <strong>14 days.</strong>&nbsp;To recover your deleted items, follow the instructions below.

How can I remotely access the VoIP Asterisk voicemail system?

This article provides brief instructions on how to remotely access the VoIP Asterisk voicemail system while you are away from your VoIP phone

How can I resolve activation issues in Microsoft Office 365 for Windows?

How to resolve activation/licensing issues in Office 365 apps for Windows.

How can I save my Zoom recordings to Echo360?

Recordings from Zoom meetings using Record to the Cloud will be automatically uploaded to Echo360 after adjusting account settings.

How can I set up a non-personal, group or department email address?

Personal email addresses at UIC are of the form Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person.

How can I transfer files that have been blocked by Exchange?

If a sent file is blocked, you can send your attachment via Box.

How can I use Microsoft 365 and Microsoft Bookings to schedule and manage appointments?

Microsoft Bookings is an online scheduling tool through Office 365 that allows for easy appointment scheduling.

How can I use Zoom for PHI?

Zoom at UIC can be used for PHI, but only in a dedicated PHI Zoom portal.

How can I use Zoom in classrooms for synchronous teaching?

Zoom can be used in classrooms along with a webcam and/or document camera (if applicable). If a classroom has a synchronous supported document camera, you can use it as you normally would and both the Zoom meeting participants and students present in class will be able to see the doc cam. You can also share files such as PowerPoint presentations, Word documents, PDFs, and contents on a browser, as well as sharing your entire screen.

How can Zoom meetings be scheduled in a Blackboard Course?

Zoom at UIC has been integrated with the Blackboard Learn system for the ease of instructors and students.

How do I access a shared Exchange mailbox?

Accessing a Shared Mailbox with Outlook on the Web

How do I access my Exchange email account through a web browser?

Log in to Outlook on the Web at using your UIC email address and password.

How do I Access, Create, and Share files in UIC's OneDrive?

Provides information on accessing, creating, and sharing files in OneDrive.

How do I activate Microsoft Office on my Mac?

On occasion, after installing Outlook, you may be prompted to activate your license. However, after clicking "activate" and logging in with your NetID/Technology Solutions common password, nothing appears to happen.

How do I add a co-manager to a listserv?

This article details how a manager of a listserv could add another person as a co-manager to their department listserv.

How do I add a Microsoft Teams Meeting to a calendar event?

How to manually add a Teams meeting link to an event, and how to adjust the Outlook client setting for defaulting it on/off for desktop and mobile.

How do I add my UIC email account to Microsoft Outlook?

You can add either a UIC Exchange or UIC Gmail account to Microsoft Outlook

How do I add or remove a subscriber on a listserv?

If you are a listserv owner or editor, adding or removing a subscriber can be completed in a few steps through the website.

How do I bypass a voicemail greeting to leave a voicemail message?

Explains how someone can bypass the voicemail greeting

How do I change my Apple ID email address to a personal email?

To support the management of university-owned Apple devices, on December 1, 2022, UIC will be linking the email domain for Apple IDs to the university's authentication system. As a result, any Apple ID that currently uses an email address will need to transition to a personal email address.

How do I change my Asterisk VoIP password?

Explains how someone can change their voicemail password on their VoIP phone

How Do I Change my Default Display Name in Zoom?

You can change your default Display Name for UIC Zoom at the Zoom portal.

How do I check my Unity voicemail?

This article presents three different options on how to access your Unity voicemail.

How do I configure Breakout Rooms in Zoom?

This article explains Zoom Breakout Room basics.

How do I configure email clients for UIC Gmail?

Please note that some Internet Service Providers block the ports needed to support IMAP and POP clients. Installing, configuring and connecting to UIC's VPN client may work around this issue:

How do I connect to

Use the following settings to connect to using SFTP or SSH.

How do I connect to using SSH?

Use the following settings to connect to your account with an SSH client:

How do I connect to

Use the following settings to connect to using SFTP or SSH.

How do I create a listserv?

Explains how someone can create their own listserv

How do I create a shared channel in Teams?

Create a shared channel if you want to work with people inside and outside your team or organization.

How do I create a U of I Box account?

To open a Box account visit the University of Illinois Box Signup

How do I create a UIC Google Workspace account?

Google Workspace is a suite of tools used for communication and collaboration. UIC G suite includes Google Drive, Sites, Groups Calendar, and Gmail (for students only)

How do I customize my Google Calendar notifications?

Never miss an appointment, meeting, or deadline again by setting up a daily agenda email and notification to help you stay on top of your Google Calendar events.

How do I delete a listserv?

Explains how a listserv can be deleted

How do I enable cookies on my (Firefox, Chrome, Safari) browser?

Cookies, or HTTP cookies, are small pieces of information websites store on your computer. Cookies only contain bits of text, nothing else. It does not capture or store sensitive information. Some sites, such as Blackboard, require cookies to be enabled for the site to function properly.

Make sure you are using the most up to date version of your browser. Please follow the steps below to enable cookies for your browser.

How do I forward calls from my VOIP phone remotely?

You can forward calls from your VOIP phone without needing to be on campus.

How do I get started using Microsoft Teams?

In Microsoft Teams, teams are groups of people brought together for work, projects, or common interests.Here are instructions on how to create and join a team.

How do I get started with Zoom?

This article describes various requirements for Zoom prior to starting your first Zoom meeting.

How Do I Import Google Calendar to Outlook/Exchange Online?

If you want to import your Google Calendar into Outlook, you don’t have to re-enter all of your appointments. Instead, export your Google Calendar to a file, and then import them into Outlook on your desktop. It’s not a one-click button but there’s a wizard that’ll walk you through the steps.

How do I integrate Zoom with my email client or browser?

This article shows how to add the Zoom integration to Outlook Desktop Application, Outlook Web Application (OWA) and G Suite as well as Web Browsers Firefox and Chrome.

How do I make a conference call on a Cisco phone?

Explains how someone can make a conference call

How do I map my account as a network share?

No additional software is needed to map your account as a network share.

How do I map my webhost account as a Network Share on Windows?

No additional software is needed to map your account as a network share, but if you are connecting from an off-campus location you will need to connect to the UIC Virtual Private Network (VPN) first.

How do I Migrate Files from Google Drive to Box?

To migrate files from Google Drive to Box, download an archive of your files from Google and upload this directory to Box.

How do I migrate my UIC Gmail emails into a UIC Exchange account?

Your emails can be migrated from UIC Gmail to UIC Exchange using Microsoft Outlook on Windows and Mac computers. This process would most commonly be used if you are required to switch to UIC Exchange and would like to keep your emails from UIC Gmail.

How do I opt into UIC Alumni Email Forwarding for Life?

Information on UIC Alumni email forwarding for life, and how to opt in.

How do I recover a deleted Unity voicemail email message?

This article summarizes how to recover a deleted Unity message.

How do I redirect web pages?

This article details how to redirect web pages.

How do I re-enable a login page in my Red website?

As part of the Red Modernization project, all UIC Red websites were migrated to a cloud-hosted web infrastructure over the 9/3/22 - 9/5/22 weekend. This migration brought a change in the authentication method for password-protected pages on Red websites which requires a one-time adjustment to re-enable authentication for protected pages.

How do I request a new university-issued mobile device and what equipment is available?

Mobile devices can be ordered through Technology Solutions with departmental authorization.

How do I request a pager?

Long Range Pagers are small receivers which are carried by individuals who need a means by which to be contacted when they are not near a phone. Technology Solutions manages campus long range paging service and offers the following pagers:

How do I request a PHI folder in Box?

The University of Illinois has signed a Business Associate Agreement (BAA) with The BAA allows the UofI the ability to provide Box Health Data Folders for the secure sharing and storage of health information. Only employees, volunteers, trainees, and other persons under the direct control of the University are eligible to apply for a BHDF.

How do I send an encrypted email using Office 365?

O365 delivers multiple encryption options to help us meet our needs for email security. This article describes how to encrypt email in Office 365.

How do I send files securely to others at the university through PEAR?

The University of Illinois has provided an easy to use tool that uses a email notifications along with a Web site that allows you to securely send files to that anyone with a University of Illinois Enterprise ID and password. That is everyone at any campus of the University, these days -- faculty and staff must have them for Positive Time Reporting and other administrative tasks and students use them for registration. The tool is called PEAR, Protected E-Mail Attachment Repository Application.

How do I set an out of office auto reply?

When you're going to be away from your email for an extended period of time, you can use the auto-reply filter to automatically reply to your incoming email to inform senders that you're away, when you'll be back, and perhaps let them know who they can get in touch with for help while you're gone.

How do I set incoming calls to go directly to my VoIP voicemail?

This article explains how a person can send incoming calls the their VoIP voicemail

How do I set up a SSH key to connect to Technology Solutions managed servers?

This article summarizes how to set up a convenient and secure access to Technology Solutions managed servers.

How do I setup my UIC Exchange email on my Android device?

Android OS 8.1 or later is required to sync with UIC Exchange accounts. You can sync email, contacts and your calendar.

How do I setup my UIC Exchange email on my iOS or iPadOS device?

iOS 12 or later, or iPadOS, is required to sync with UIC Exchange accounts. You can sync email, contacts and your calendar.

How do I sign up for UIC Alert?

Active UIC email addresses are subscribed to UIC Alert automatically UIC Alerts by email will be sent to the email delivery route for your address

How do I start or schedule a Zoom Meeting?

This article describes various ways to start a Zoom meeting

How do I submit a request for Startel support?

Support contact information for Startel

How do I subscribe to a listserv?

Explains how someone can subscribe to a listserv

How do I transfer my UIC Gmail content to my personal Gmail account?

Graduating students are able to transfer their UIC Gmail to their personal Gmail account using this process.

How do I uninstall the Zoom plugin from Outlook for Mac?

Follow the instructions in this article to uninstall the Zoom plugin for Outlook for Mac.

How do I unsubscribe from a listserv?

Explains how a user can unsubscribe from a UIC listserv

How do I update my UIC email forwarding?

Your UIC email address is in the form, where 'netid' is your. This is an email forwarding address, not an actual email account. In order to be used, must forward to an actual email account, which for most people will be a UIC email account managed by Technology Solutions.

How do I update or confirm my UIC Alert subscription?

UIC Alert is a free service that allows UIC officials to send text messages to your mobile phone or any text message capable device in the case of a campus emergency.

How do I use Cisco Finesse as a call center agent?

Provides an overview of how to use the Cisco Unified Contact Center Express Finesse system as an agent.

How do I use Cisco Finesse as a call center supervisor?

Provides an overview of how to use the Cisco Unified Contact Center Express (CCX) Finesse system as an agent.

How do I use live transcription in Microsoft Teams?

During any Teams meeting or group call, you can start a live transcription of participant speech. The text appears alongside the meeting video in real time, including the speaker's name and a time stamp.

How do I use SSH and SFTP on Mac OS X/macOS?

Mac OS X/macOS has a built-in SSH client called Terminal, and a popular SFTP client called Fetch is available to the UIC community.

How do I use SSH and SFTP on Windows?

SSH (Secure Shell) and SFTP are two network protocols used for secure exchange of data between a local and remote computer.

How do I use the analog (Centrex) voicemail system?

Below are instructions on using UIC's analog (non-VoIP) voicemail system.

How do I use Versioning in OneDrive?

Versioning in OneDrive can be enabled by performing the following steps.

How do student organizations build websites at UIC?

This site details how student organizations can build a web presence at UIC.

How do students see Zoom recordings in Blackboard?

This article summarizes how to set up the Zoom integration so that students can access your course recordings.

How many phone lines can I install on one jack?

One data jack can support four analog phone lines, or unlimited VoIP phone lines.

How to move Outlook 365 navigation toolbar from side to bottom

How to move Outlook 365 navigation toolbar from side to bottom

How to request a new GitHub organization or migrate an existing GitHub organization into the University Enterprise license?

Instructions to request a new GitHub Org or migrate an existing GitHub organization under the University enterprise license.

I forgot my voicemail PIN, how can I reset it?

If you are on the Asterisk voicemail system, you can submit a request for your PIN to be reset. If you are on the new Unity voicemail system, you can reset your PIN on your own, through the Unity web portal.

My voicemail has been converted to Unity, how can I access my old voicemails on Asterisk?

Here you can find a brief description on how to listen, archive and download messages from Asterisk.

Should I use an Online Whiteboard when conducting synchronous sessions with my students?

The purpose of a whiteboard is to visualize thoughts, concepts, and ideas. They are used to explain and teach, or they can be used to plan and create. Online whiteboards improve collaborative and creative processes when teaching online synchronously. See the suggested application to use at the bottom of this article.

What are Microsoft 365 Groups and how do I use them?

Microsoft 365 Groups works with numerous Office 365 tools so you can collaborate with UIC teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

What are some alternatives to

We will be discontinuing Webhost as a service. There are many viable alternatives.

What are some best practices for using Zoom/Teams meetings?

Here are a few tips and tricks you should know about to help make your Zoom and Teams meeting a success:

What are some ways to host my personal website? is the free shared personal web hosting platform for our faculty, staff, and students at UIC.

What are the answers to frequently asked questions regarding the new email security features released in April 2024?

With the release of two new email security features in April 2024, Technology Solutions has received some questions from the UIC community. This article provides answers to some common questions/requests.

What are the cloud-based storage solutions for UIC?

UIC has several cloud storage services to choose from based on your needs. By default, your files are private and require you to log in to the cloud-based storage service in order to access them. You can also choose to share files with individuals, the University, or publicly.

What are the default settings for Zoom Cloud Recordings, and how can I change them?

Effective 8/21/20, the following settings are in place by default for Zoom Cloud Recordings.

What does web accessibility mean?

This article details the meaning of web accessibility and how UIC strives to achieve full web accessibility.

What is Data Loss Prevention (DLP)?

DLP enables an organization to reduce the risk of unintentional disclosure of sensitive data by identifying, monitoring and protecting confidential data while in use, in motion and at rest.

What is Microsoft 365 and how can I use it?

Office 365 is offered to University of Illinois faculty, staff, and students on the Urbana campus. These are the basics of reaching and using the service.

What is Safe Links and how does it help protect me?

Safe Links is part of Microsoft's Defender platform and helps better protect you from malicious links in emails. Safe Links checks URLs to see if they are malicious or safe before loading the web page. If the URL leads to an attachment, the attachment will be scanned for malware. If the URL is identified as insecure, the user is taken to a page displaying a warning message.

What is the difference between my NetID and UIC email address?

Your UIC email address is not the exact same thing as your NetID.

What is the difference between Zoom, Microsoft Teams, and Google Meet?

The table below lists the different features and capabilities for UIC's web conferencing tools.

What is the email address for my UIC Gmail account?

Explains what the emails address is for a UIC Gmail account

What is the email size limit for UIC Email?

Email size limits for UIC Gmail are set by Google and are currently 25 MB, for both incoming and outgoing email. The Technology Solutions has matched the size limit for outbound mail sent by Microsoft Exchange or Technology Solutions servers to match GoogleApps at 25 MB.

What is the minimum required version of the Zoom client?

Periodically, Technology Solutions will require users to update their Zoom client. This minimum version requirement is necessary for security and functionality purposes.

What type of data is acceptable for use with the Office 365 Encryption option?

Learn about what data can and cannot be sent with encrypted email

What type of information is approved to share in a Zoom meeting?

Using Zoom has a wide variety of purposes, but using it to share or discuss certain information with legal compliance issues can put the university at risk of fines, penalties, legal, other large costs, and national reputational damage.

What web hosting options are available for departments and groups?

This article lists and explains several web hosting options available at UIC.

What Zoom Apps are available and how can I install and use them?

There are a number of Zoom Apps that are available for you to install from the Zoom Marketplace that you can install by following the provided links.

Where can I learn how to use MS Teams?

Microsoft Teams is a chat-based workspace and real-time collaboration tool that combines workplace chat, meetings, file storage, and application integration - a great way to get productive and keep track of your progress. UIC students, faculty and staff can use MS Teams. Below you can find training available:

Which browsers are most compatible with Blackboard Learn?

Blackboard supports five primary browsers for Learn releases. Links to the vendor sites for the browsers are included in this topic.

Who do I contact to add, change, or remove a phone line?

Currently, Technology Solutions maintains two types of telephone systems: analog phones and phones using voice over IP technology. In support of calls, services are provided for conference calls and operator services. Only UIC’s authorized business managers are able to request telephone services.

Why do I only have Zoom 'Basic' Access?

U of I Zoom users must log into the UIC Zoom portal using single sign-on in order to use Pro features. All UIC Staff, Faculty and Students (with the exception of UI Hospital and Clinics) are eligible for U of I Zoom Pro Licenses at this time.

Why don't I see my UIC email?

This article summarizes how to log into your Gmail or GSuite UIC account while being logged into your personal account.

How can I reset my Microsoft Teams Audio Conferencing PIN?

Describes what audio conferencing PINs are used for in Teams and how to reset them.