Describes how to access Zoom in China.
Hosts can designate licensed UIC Zoom users as alternate hosts for their Zoom meetings.
Up to 25 attendees can call into a session from the phone. If the maximum number of dial-in attendees has been reached, nobody else can call in
Technology Solutions email addresses, accounts, and services are available to current UIC students, staff, and faculty.
A USB connected document camera or webcam can be used with Zoom and Blackboard Collaborate.
Unfortunately, the webinar feature is not included in the standard Zoom meetings license provided to UIC faculty, students and staff.
Webex Meetings is approved for use for telehealth, but there are some things to be aware of:
Yes, Zoom can be used with Protected Health Information (PHI/HIPAA), but only via the PHI zoom site available at uic-phi.zoom.us.
This article explains the toll/toll-free aspect of Webex Meeting's "Call in" feature.
Explains how participants do not need an account to join a meeting.
The Zoom integration with Panopto allows for Zoom recordings to be uploaded seamlessly into Panopto.
Protect your meetings using "only authenticated users can join meetings" setting.
This article explains how to deal with spam in Outlook and Gmail
The UIC community currently utilizes two email systems: UIC Gmail and UIC Exchange.
This article explains how Messaging Assistant can be used to personalize Cisco Unity Connection settings, including recorded greetings, message delivery options, and notifications.
Common issues and troubleshooting steps for Webex meetings
After logging into Zoom you will find a Zoom Support option at the top of your screen. This option provides access to
https://support.zoom.us
Recording transcription is turned off by default in UIC's WebEx system.
Explains the login options for Box.
Zoom can be accessed in a myriad of ways. The most popular are as follows:
Web Inbox allows users to manage voice messages and voice message receipts. Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages.
As of December 2022, the voicemail system for analog (Centrex) phone lines is no longer available. If you are currently using a Centrex phone line and have a continued need for voicemail service, you will need to be transitioned to our modern Voice-over-IP (VoIP) phone system.
How to prevent Outlook from automatically adding Teams meetings
Individuals in a covered component of the University of Illinois Covered Entity may access the HIPAA compliant "UIC PHI" Zoom portal, capable of creating secure meetings for discussing PHI and providing telehealth services.
Webex meetings can be recorded.
Have you ever deleted something that you did not want to delete? The Exchange email system allows users to recover their deleted items at their own convenience, even after those items have been emptied from the "Deleted Items" folder. The retention time period for deleted items that have been emptied from the "Deleted Items" folder is <strong>14 days.</strong> To recover your deleted items, follow the instructions below.
This article provides brief instructions on how to remotely access the VoIP Asterisk voicemail system while you are away from your VoIP phone
Any faculty and staff can auto-create an account on the UIC Webex portal.
How to resolve activation/licensing issues in Office 365 apps for Windows.
Recordings from Zoom meetings using Record to the Cloud will be automatically uploaded to Echo360 after adjusting account settings.
The Webex integration to Outlook provides basic options for scheduling a meeting. Some options that appear on your Webex site may not be available in the Webex integration to Outlook. The Webex integration to Outlook does not support all the recurrence options that are available in Microsoft Outlook. In any meeting invitations that you send from Microsoft Outlook, the meeting's start time appears in the time zone that is set on your computer, and may not match the time zone preferences you have
Personal email addresses at UIC are of the form NetID@uic.edu. Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person.
Audio from a podcast or in conjunction with a video clip can be shared with participants successfully using this information.
If a sent file is blocked, you can send your attachment via Box.
Microsoft Bookings is an online scheduling tool through Office 365 that allows for easy appointment scheduling.
Zoom at UIC can be used for PHI, but only in a dedicated PHI Zoom portal.
Zoom can be used in classrooms along with a webcam and/or document camera (if applicable). If a classroom has a synchronous supported document camera, you can use it as you normally would and both the Zoom meeting participants and students present in class will be able to see the doc cam. You can also share files such as PowerPoint presentations, Word documents, PDFs, and contents on a browser, as well as sharing your entire screen.
Zoom at UIC has been integrated with the Blackboard Learn system for the ease of instructors and students.
Accessing a Shared Mailbox with Outlook on the Web
Log in to Outlook on the Web at using your UIC email address and password.
Provides information on accessing, creating, and sharing files in OneDrive.
On occasion, after installing Outlook, you may be prompted to activate your license. However, after clicking "activate" and logging in with your NetID/Technology Solutions common password, nothing appears to happen.
How to activate Outlook for Windows and Mac.
This article details how a manager of a listserv could add another person as a co-manager to their department listserv.
How to manually add a Teams meeting link to an event, and how to adjust the Outlook client setting for defaulting it on/off for desktop and mobile.
You can add either a UIC Exchange or UIC Gmail account to Microsoft Outlook
Explains how someone can bypass the voicemail greeting
To support the management of university-owned Apple devices, on December 1, 2022, UIC will be linking the @uic.edu email domain for Apple IDs to the university's authentication system. As a result, any Apple ID that currently uses an @uic.edu email address will need to transition to a personal email address.
Explains how someone can change their voicemail password on their VoIP phone
You can change your default Display Name for UIC Zoom at the Zoom portal.
This article presents three different options on how to access your Unity voicemail.
This article explains Zoom Breakout Room basics.
Please note that some Internet Service Providers block the ports needed to support IMAP and POP clients. Installing, configuring and connecting to UIC's VPN client may work around this issue:
Use the following settings to connect to people.uic.edu using SFTP or SSH.
Use the following settings to connect to your webhost.uic.edu account with an SSH client:
Use the following settings to connect to webhost.uic.edu using SFTP or SSH.
Explains how someone can contact a listserv owner
Explains how someone can create their own listserv
Create a shared channel if you want to work with people inside and outside your team or organization.
Google Workspace is a suite of tools used for communication and collaboration. UIC G suite includes Google Drive, Sites, Groups Calendar, and Gmail (for students only)
Never miss an appointment, meeting, or deadline again by setting up a daily agenda email and notification to help you stay on top of your Google Calendar events.
Explains how a listserv can be deleted
Cookies, or HTTP cookies, are small pieces of information websites store on your computer. Cookies only contain bits of text, nothing else. It does not capture or store sensitive information. Some sites, such as Blackboard, require cookies to be enabled for the site to function properly.
Make sure you are using the most up to date version of your browser. Please follow the steps below to enable cookies for your browser.
You can forward calls from your VOIP phone without needing to be on campus.
In Microsoft Teams, teams are groups of people brought together for work, projects, or common interests.Here are instructions on how to create and join a team.
Start hosting meetings with Webex
This article describes various requirements for Zoom prior to starting your first Zoom meeting.
This article details:
1. How to set up your personal conferencing account.
2. How to start the audio-only Webex meeting.
If you want to import your Google Calendar into Outlook, you don’t have to re-enter all of your appointments. Instead, export your Google Calendar to a file, and then import them into Outlook on your desktop. It’s not a one-click button but there’s a wizard that’ll walk you through the steps.
When to use the Cisco Webex web app with your web browser.
This article shows how to add the Zoom integration to Outlook Desktop Application, Outlook Web Application (OWA) and G Suite as well as Web Browsers Firefox and Chrome.
Instructions on how to log in to a meeting using Webex mobile app.
Explains how someone can make a conference call
No additional software is needed to map your webhost.uic.edu account as a network share.
No additional software is needed to map your webhost.uic.edu account as a network share, but if you are connecting from an off-campus location you will need to connect to the UIC Virtual Private Network (VPN) first.
To migrate files from Google Drive to Box, download an archive of your files from Google and upload this directory to Box.
Your emails can be migrated from UIC Gmail to UIC Exchange using Microsoft Outlook on Windows and Mac computers. This process would most commonly be used if you are required to switch to UIC Exchange and would like to keep your emails from UIC Gmail.
Information on UIC Alumni email forwarding for life, and how to opt in.
Webex accounts are deactivated after 365 days (1 year) of inactivity.
This article summarizes how to recover a deleted Unity message.
This article details how to redirect web pages.
As part of the Red Modernization project, all UIC Red websites were migrated to a cloud-hosted web infrastructure over the 9/3/22 - 9/5/22 weekend. This migration brought a change in the authentication method for password-protected pages on Red websites which requires a one-time adjustment to re-enable authentication for protected pages.
If you are a listserv owner or editor, removing a subscriber can be completed in a few steps through the listserv.uic.edu website.
Mobile devices can be ordered through Technology Solutions with departmental authorization.
Long Range Pagers are small receivers which are carried by individuals who need a means by which to be contacted when they are not near a phone. Technology Solutions manages campus long range paging service and offers the following pagers:
The University of Illinois has signed a Business Associate Agreement (BAA) with Box.com. The BAA allows the UofI the ability to provide Box Health Data Folders for the secure sharing and storage of health information. Only employees, volunteers, trainees, and other persons under the direct control of the University are eligible to apply for a BHDF.
How to schedule a meeting on someone else’s behalf. You, as the scheduler, must also have a host account and have permission to schedule meetings as host in the site of the other host.
Options available for scheduling a starting a Webex meeting.
Webex enables you to schedule and start meetings on someone else’s behalf. You, as the scheduler, must also have a host account
O365 delivers multiple encryption options to help us meet our needs for email security. This article describes how to encrypt email in Office 365.
The University of Illinois has provided an easy to use tool that uses a email notifications along with a Web site that allows you to securely send files to that anyone with a University of Illinois Enterprise ID and password. That is everyone at any campus of the University, these days -- faculty and staff must have them for Positive Time Reporting and other administrative tasks and students use them for registration. The tool is called PEAR, Protected E-Mail Attachment Repository Application.
Listserv uses a different password than the standard NetID password used for other Technology Solutions managed applications.
When you're going to be away from your email for an extended period of time, you can use the auto-reply filter to automatically reply to your incoming email to inform senders that you're away, when you'll be back, and perhaps let them know who they can get in touch with for help while you're gone.
This article explains how a person can send incoming calls the their VoIP voicemail
This article summarizes how to set up a convenient and secure access to Technology Solutions managed servers.
Android OS 8.1 or later is required to sync with UIC Exchange accounts. You can sync email, contacts and your calendar.
iOS 12 or later, or iPadOS, is required to sync with UIC Exchange accounts. You can sync email, contacts and your calendar.
Active UIC email addresses are subscribed to UIC Alert automatically UIC Alerts by email will be sent to the email delivery route for your netid@uic.edu address
This article describes various ways to start a Zoom meeting
Support contact information for Startel
Explains how someone can subscribe to a listserv
This article details how to schedule a Webex meeting from within Microsoft Outlook for Windows.
Graduating students are able to transfer their UIC Gmail to their personal Gmail account using this process.
Follow the instructions in this article to uninstall the Zoom plugin for Outlook for Mac.
Explains how a user can unsubscribe from a UIC listserv
Your UIC email address is in the form netid@uic.edu, where 'netid' is your. This is an email forwarding address, not an actual email account. In order to be used, netid@uic.edu must forward to an actual email account, which for most people will be a UIC email account managed by Technology Solutions.
UIC Alert is a free service that allows UIC officials to send text messages to your mobile phone or any text message capable device in the case of a campus emergency.
Provides an overview of how to use the Cisco Unified Contact Center Express Finesse system as an agent.
Provides an overview of how to use the Cisco Unified Contact Center Express (CCX) Finesse system as an agent.
During any Teams meeting or group call, you can start a live transcription of participant speech. The text appears alongside the meeting video in real time, including the speaker's name and a time stamp.
Mac OS X/macOS has a built-in SSH client called Terminal, and a popular SFTP client called Fetch is available to the UIC community.
SSH (Secure Shell) and SFTP are two network protocols used for secure exchange of data between a local and remote computer.
Below are instructions on using UIC's analog (non-VoIP) voicemail system.
This article details how to use the raise hand feature in Webex.
Versioning in OneDrive can be enabled by performing the following steps.
This site details how student organizations can build a web presence at UIC.
This article summarizes how to set up the Zoom integration so that students can access your course recordings.
One data jack can support four analog phone lines, or unlimited VoIP phone lines.
How to move Outlook 365 navigation toolbar from side to bottom
Instructions to request a new GitHub Org or migrate an existing GitHub organization under the University enterprise license.
If you are on the Asterisk voicemail system, you can submit a request for your PIN to be reset. If you are on the new Unity voicemail system, you can reset your PIN on your own, through the Unity web portal.
Here you can find a brief description on how to listen, archive and download messages from Asterisk.
The purpose of a whiteboard is to visualize thoughts, concepts, and ideas. They are used to explain and teach, or they can be used to plan and create. Online whiteboards improve collaborative and creative processes when teaching online synchronously. See the suggested application to use at the bottom of this article.
This article compares the different features and capabilities when teaching online synchronously using either Blackboard Collaborate or Zoom. Selecting the right tool depends on your course needs and teaching objectives.
Microsoft 365 Groups works with numerous Office 365 tools so you can collaborate with UIC teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
We will be discontinuing Webhost as a service. There are many viable alternatives.
Here are a few tips and tricks you should know about to help make your Zoom meeting a success:
What should I know about Zoom?
People.uic.edu is the free shared personal web hosting platform for our faculty, staff, and students at UIC.
About Blackboard Collaborate
UIC has several cloud storage services to choose from based on your needs. By default, your files are private and require you to log in to the cloud-based storage service in order to access them. You can also choose to share files with individuals, the University, or publicly.
Effective 8/21/20, the following settings are in place by default for Zoom Cloud Recordings.
This article details the meaning of web accessibility and how UIC strives to achieve full web accessibility.
Every host account has a Personal Room
DLP enables an organization to reduce the risk of unintentional disclosure of sensitive data by identifying, monitoring and protecting confidential data while in use, in motion and at rest.
Office 365 is offered to University of Illinois faculty, staff, and students on the Urbana campus. These are the basics of reaching and using the service.
Safe Links is part of Microsoft's Defender platform and helps better protect you from malicious links in emails. Safe Links checks URLs to see if they are malicious or safe before loading the web page. If the URL leads to an attachment, the attachment will be scanned for malware. If the URL is identified as insecure, the user is taken to a page displaying a warning message.
The table below lists the different features and capabilities for Blackboard Collaborate, Google Meet, Microsoft Teams, Webex and Zoom conferencing tools.
Your UIC email address is not the exact same thing as your NetID.
Explains what the emails address is for a UIC Gmail account
Email size limits for UIC Gmail are set by Google and are currently 25 MB, for both incoming and outgoing email. The Technology Solutions has matched the size limit for outbound mail sent by Microsoft Exchange or Technology Solutions servers to match GoogleApps at 25 MB.
Periodically, Technology Solutions will require users to update their Zoom client. This minimum version requirement is necessary for security and functionality purposes.
Only faculty and staff are eligible to host Webex Meetings.
There are a few possible causes of this error.
Learn about what data can and cannot be sent with encrypted email
This article lists and explains several web hosting options available at UIC.
There are a number of Zoom Apps that are available for you to install from the Zoom Marketplace that you can install by following the provided links.
Microsoft Teams is a chat-based workspace and real-time collaboration tool that combines workplace chat, meetings, file storage, and application integration - a great way to get productive and keep track of your progress. UIC students, faculty and staff can use MS Teams. Below you can find training available:
Blackboard supports five primary browsers for Learn releases. Links to the vendor sites for the browsers are included in this topic.
Currently, Technology Solutions maintains two types of telephone systems: analog phones and phones using voice over IP technology. In support of calls, services are provided for conference calls and operator services. Only UIC’s authorized business managers are able to request telephone services.
U of I Zoom users must log into the UIC Zoom portal using single sign-on in order to use Pro features. All UIC Staff, Faculty and Students (with the exception of UI Hospital and Clinics) are eligible for U of I Zoom Pro Licenses at this time.
This article summarizes how to log into your Gmail or GSuite UIC account while being logged into your personal account.
You can perform the following troubleshooting steps if your webcam is not showing, being detected, or you are receiving a "not authorized" error.