This error message is received when you attempt to access a Microsoft 365 application such as Exchange, Outlook, or Teams, or the U of I Box or Qualtrics services, but are not enrolled in the university's Duo 2FA service. 2FA is a required part of authenticating to Microsoft 365, Box, and Qualtrics, effective 8/16/21.
G Suite for Education tools have built-in accessibility features to support students with diverse needs and learning styles. There are multiple ways that these tools can be accessed depending on your needs.
This article summarizes the Google Analytics and Google Webmaster tools.
There is a number of useful tools to complement your website. Some of the tools listed here are not supported by Technology Solutions, but they are available to the UIC community.
Describes how to access Zoom in China.
Hosts can designate licensed UIC Zoom users as alternate hosts for their Zoom meetings.
This article describes how to allow anyone to host a Webex meeting with a template.
Up to 25 attendees can call into a session from the phone. If the maximum number of dial-in attendees has been reached, nobody else can call in
The Collaborate Ultra provides moderator reports, which include guest information:
Technology Solutions email addresses, accounts, and services are available to current UIC students, staff, and faculty.
A USB connected document camera or webcam can be used with Zoom and Blackboard Collaborate.
Faculty can use Blackboard Collaborate to take attendance. Blackboard Learn instructors can host a Collaborate session without tracking attendance manually.
Unfortunately, the webinar feature is not included in the standard Zoom meetings license provided to UIC faculty, students and staff.
Webex Meetings is approved for use for telehealth, but there are some things to be aware of:
Yes, Zoom can be used with Protected Health Information (PHI/HIPAA), but only via the PHI zoom site available at uic-phi.zoom.us.
This article explains the toll/toll-free aspect of Webex Meeting's "Call in" feature.
Yes, students can be provided a guest link to a Blackboard Collaborate session. When joining a session you can access a guest URL. Each room also has a link below it allowing you to invite guests.
Information on Technology Solutions providing webpage hosting using Microsoft IIS.
An overview of the Cloud Dashboard enrollment portal.
Explains how participants do not need an account to join a meeting.
The Zoom integration with Panopto allows for Zoom recordings to be uploaded seamlessly into Panopto.
There are a few possible causes of this error.
When access issues exist in a product or service, it is necessary to determine an accessible equivalent method of access and to ensure that support staff for the product or service are aware of the issues and their impact.
How to add, share, and unshare pronouns in Zoom.
Protect your meetings using "only authenticated users can join meetings" setting.
Explains how someone can change the menu display in the listserv dashboard
This article explains how to deal with spam in Outlook and Gmail
UIC students, faculty and staff have more than one email service to choose from. Technology Solutions supports UIC Gmail and UIC Exchange.
All UIC students, faculty and staff can use MS Teams to collaborate with others.
This article explains how Messaging Assistant can be used to personalize Cisco Unity Connection settings, including recorded greetings, message delivery options, and notifications.
Common issues and troubleshooting steps for Webex meetings
After logging into Zoom you will find a Zoom Support option at the top of your screen. This option provides access to
https://support.zoom.us
Users can allow others to access files in Box without having to log in.
Recording transcription is turned off by default in UIC's WebEx system.
Webex Events allows for large presentation-style meetings for up to 1,000 attendees, with support for panelists, attendee feedback, and more.
Explains the login options for Box.
Zoom can be accessed in a myriad of ways. The most popular are as follows:
Web Inbox allows users to manage voice messages and voice message receipts. Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages.
To add a password, or edit other settings, in a Zoom meeting, follow these steps. The video and the images illustrate the same steps.
Individuals in a covered component of the University of Illinois Covered Entity may access the HIPAA compliant "UIC PHI" Zoom portal, capable of creating secure meetings for discussing PHI and providing telehealth services.
Webex meetings can be recorded.
Have you ever deleted something that you did not want to delete? The Exchange email system allows users to recover their deleted items at their own convenience, even after those items have been emptied from the "Deleted Items" folder. The retention time period for deleted items that have been emptied from the "Deleted Items" folder is <strong>14 days.</strong> To recover your deleted items, follow the instructions below.
This article provides brief instructions on how to remotely access the VoIP Asterisk voicemail system while you are away from your VoIP phone
Any faculty and staff can auto-create an account on the UIC Webex portal.
Recordings from Zoom meetings using Record to the Cloud will be automatically uploaded to Echo360 after adjusting account settings.
The Webex integration to Outlook provides basic options for scheduling a meeting. Some options that appear on your Webex site may not be available in the Webex integration to Outlook. The Webex integration to Outlook does not support all the recurrence options that are available in Microsoft Outlook. In any meeting invitations that you send from Microsoft Outlook, the meeting's start time appears in the time zone that is set on your computer, and may not match the time zone preferences you have
Personal email addresses at UIC are of the form NetID@uic.edu. Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person.
Audio from a podcast or in conjunction with a video clip can be shared with participants successfully using this information.
Audio from a podcast or in conjunction with a video clip can be shared with participants successfully using this information.
This article details how to take attendance for Zoom sessions.
If a sent file is blocked, you can send your attachment via Box.
Blackboard Collaborate telephone line offers the following features:
Explains how to use and view the automated transcription for Zoom meetings.
Blackboard Collaborate can be used in classrooms along with a webcam and/or document camera (if applicable). If a classroom has a synchronous supported document camera, you can use it as you normally would and both the meeting participants and students present in class will be able to see the doc cam. You can also share files such as PowerPoint presentations, Word documents, PDFs, and contents on a browser, as well as sharing your entire screen.
Microsoft Bookings is an online scheduling tool through Office 365 that allows for easy appointment scheduling.
Zoom at UIC can be used for PHI, but only in a dedicated PHI Zoom portal.
Zoom can be used in classrooms along with a webcam and/or document camera (if applicable). If a classroom has a synchronous supported document camera, you can use it as you normally would and both the Zoom meeting participants and students present in class will be able to see the doc cam. You can also share files such as PowerPoint presentations, Word documents, PDFs, and contents on a browser, as well as sharing your entire screen.
Zoom at UIC has been integrated with the Blackboard Learn system for the ease of instructors and students.
Accessing a Shared Mailbox with Outlook on the Web
The more options button on the left side of Teams holds all of your most important apps.
Google Meet, previously known as Google Hangouts Meet, is part of Google’s G Suite, enabling both one-on-one chats and group chats with up to 100 people at a time. You need to request a UIC G Suite account in order to use Meet.
Log in to Outlook on the Web at using your UIC email address and password.
A UIC G Suite account can be created by faculty, staff, and students.
Provides information on accessing, creating, and sharing files in OneDrive.
On occasion, after installing Outlook, you may be prompted to activate your license. However, after clicking "activate" and logging in with your NetID/Technology Solutions common password, nothing appears to happen.
How to activate Outlook for Windows and Mac.
This article details how a manager of a listserv could add another person as a co-manager to their department listserv.
You can add either a UIC Exchange or UIC Gmail account to Microsoft Outlook
Explains how a user can add someone to their site.
Explains how someone can bypass the voicemail greeting
Explains how someone can change their voicemail password on their VoIP phone
You can change your default Display Name for UIC Zoom at the Zoom portal.
This article presents three different options on how to access your Unity voicemail.
This article explains Zoom Breakout Room basics.
Please note that some Internet Service Providers block the ports needed to support IMAP and POP clients. Installing, configuring and connecting to UIC's VPN client may work around this issue:
Android OS (2.3+,3.0+,4.0+) with ActiveSync Support is required to sync with Technology Solutions Exchange accounts. You can sync email, contacts and your calendar.
Use the following settings to connect to people.uic.edu using SFTP or SSH.
SSH (Secure Shell) protocol is the secure replacement of telnet.
Use the following settings to connect to your webhost.uic.edu account with an SSH client:
Use the following settings to connect to webhost.uic.edu using SFTP or SSH.
Explains how someone can contact a listserv owner
Technology Solutions contact information for Microsoft IIS related questions and issues.
You can create a new calendar and invite other people to view or edit it. When you create an event, you'll see an option to choose which calendar to add the event to.
Explains how someone can create their own listserv
Explains how a user can create a Red test site.
Google Workspace is a suite of tools used for communication and collaboration. UIC G suite includes Google Drive, Sites, Groups Calendar, and Gmail (for students only)
Never miss an appointment, meeting, or deadline again by setting up a daily agenda email and notification to help you stay on top of your Google Calendar events.
Explains how a listserv can be deleted
This article summarizes how to download the Webex Meetings Desktop application.
Cookies, or HTTP cookies, are small pieces of information websites store on your computer. Cookies only contain bits of text, nothing else. It does not capture or store sensitive information. Some sites, such as Blackboard, require cookies to be enabled for the site to function properly.
Make sure you are using the most up to date version of your browser. Please follow the steps below to enable cookies for your browser.
You can forward calls from your VOIP phone without needing to be on campus.
In Microsoft Teams, teams are groups of people brought together for work, projects, or common interests.Here are instructions on how to create and join a team.
This article describes various requirements for Zoom prior to starting your first Zoom meeting.
This article details:
1. How to set up your personal conferencing account.
2. How to start the audio-only Webex meeting.
If you want to import your Google Calendar into Outlook, you don’t have to re-enter all of your appointments. Instead, export your Google Calendar to a file, and then import them into Outlook on your desktop. It’s not a one-click button but there’s a wizard that’ll walk you through the steps.
If you already have a gmail.com Google account and want to have the calendar associated with that account included in your UIC Google calendar, log in to your other Google account and "share" your other Google calendar with your UIC Google calendar.
The UIC Softphone allows you to use a computer to make and answer calls as if you were using your VoIP phone at your desk.
When to use the Cisco Webex web app with your web browser.
This article shows how to add the Zoom integration to Outlook Desktop Application, Outlook Web Application (OWA) and G Suite as well as Web Browsers Firefox and Chrome.
Explains how someone can launch their Red site.
Once you have recorded a Zoom session to the cloud, you can share it with others, or move it to another media platform.
The document explains how the user can access/login into their CommandCenterHD account.
Instructions on how to log in to a meeting using Webex mobile app.
Explains how someone can make a conference call
Provides information on managing previous versions of a document in OneDrive.
No additional software is needed to map your webhost.uic.edu account as a network share.
No additional software is needed to map your webhost.uic.edu account as a network share, but if you are connecting from an off-campus location you will need to connect to the UIC Virtual Private Network (VPN) first.
No additional software is needed to map your webhost.uic.edu account as a network share, but if you are connecting from an off-campus location you will need to connect to the UIC Virtual Private Network (VPN) first.
Step 1. Prepare your email mailbox for migration
Your emails can be migrated from UIC G Suite to UIC Exchange using Microsoft Outlook on Windows and Mac computers. This process would most commonly be used if you are required to switch to UIC Exchange and would like to keep your emails from UIC G Suite.
Information on UIC Alumni email forwarding for life, and how to opt in.
This article provides direction on how to protect your Zoom lecture or meeting. Please weigh these options carefully to find the right balance between providing access and protection.
Webex accounts are deactivated after 365 days (1 year) of inactivity.
This article defines phishing and advises users on how to recognize and avoid phishing.
Zoom sessions can be recorded directly to the cloud, and viewed and shared afterwards.
This article summarizes how to recover a deleted Unity message.
This article details how to redirect web pages.
If you are a listserv owner or editor, removing a subscriber can be completed in a few steps through the listserv.uic.edu website.
This article explains how to request a Google Group at UIC.
Mobile devices can be ordered through Technology Solutions with departmental authorization.
Long Range Pagers are small receivers which are carried by individuals who need a means by which to be contacted when they are not near a phone. Technology Solutions manages campus long range paging service and offers the following pagers:
The University of Illinois has signed a Business Associate Agreement (BAA) with Box.com. The BAA allows the UofI the ability to provide Box Health Data Folders for the secure sharing and storage of health information. Only employees, volunteers, trainees, and other persons under the direct control of the University are eligible to apply for a BHDF.
Explains what Red Multisites are and how to request them
Explains how to restore deleted files in OneDrive.
This article details how to restrict access to web pages using Bluestem.
How to schedule a meeting on someone else’s behalf. You, as the scheduler, must also have a host account and have permission to schedule meetings as host in the site of the other host.
How to schedule a meeting on someone else’s behalf using Outlook. You, as the scheduler, must also have a host account and have permission to schedule meetings as host in the site of the other host.
Options available for scheduling a starting a Webex meeting.
Webex enables you to schedule and start meetings on someone else’s behalf. You, as the scheduler, must also have a host account
This article details how to grant permission to other users to schedule and start Webex meetings on your behalf.
O365 delivers multiple encryption options to help us meet our needs for email security. This article describes how to encrypt email in Office 365.
The University of Illinois has provided an easy to use tool that uses a email notifications along with a Web site that allows you to securely send files to that anyone with a University of Illinois Enterprise ID and password. That is everyone at any campus of the University, these days -- faculty and staff must have them for Positive Time Reporting and other administrative tasks and students use them for registration. The tool is called PEAR, Protected E-Mail Attachment Repository Application.
Listserv uses a different password than the standard NetID password used for other Technology Solutions managed applications.
When you're going to be away from your email for an extended period of time, you can use the auto-reply filter to automatically reply to your incoming email to inform senders that you're away, when you'll be back, and perhaps let them know who they can get in touch with for help while you're gone.
This article explains how a person can send incoming calls the their VoIP voicemail
This article summarizes how to set up a convenient and secure access to Technology Solutions managed servers.
Active UIC email addresses are subscribed to UIC Alert automatically UIC Alerts by email will be sent to the email delivery route for your netid@uic.edu address
How to start a Webex meeting in place of the host.
This article describes various ways to start a Zoom meeting
The document explains how the user can control the login process in jabber.
Support contact information for Startel
Explains how someone can subscribe to a listserv
Subscribing to UIC Alert notification lists for Peoria and Rockford regional sites.
This article details how to schedule a Webex meeting from within Microsoft Outlook for Windows.
Graduating students are able to transfer their UIC Gmail to their personal Gmail account using this process.
Follow the instructions in this article to uninstall the Zoom plugin for Outlook for Mac.
Explains how a user can unsubscribe from a UIC listserv
This article explains how someone can subscribe or unsubscribe from massmail.
Your UIC email address is in the form netid@uic.edu, where 'netid' is your. This is an email forwarding address, not an actual email account. In order to be used, netid@uic.edu must forward to an actual email account, which for most people will be a UIC email account managed by Technology Solutions.
UIC Alert is a free service that allows UIC officials to send text messages to your mobile phone or any text message capable device in the case of a campus emergency.
During any Teams meeting or group call, you can start a live transcription of participant speech. The text appears alongside the meeting video in real time, including the speaker's name and a time stamp.
PHP must be executed via Scripts can be run from personal accounts or departmental
directories.
This article provides instructions on how to install Alpine, formerly Pine.
Mac OS X/macOS has a built-in SSH client called Terminal, and a popular SFTP client called Fetch is available to the UIC community.
SSH (Secure Shell) and SFTP are two network protocols used for secure exchange of data between a local and remote computer.
How to use Startel campus-wide public security system
Below are instructions on using UIC's analog (non-VoIP) voicemail system.
This article details how to use the raise hand feature in Webex.
You can interact with the Cisco Webex Meetings mobile app and other participants in a variety of ways during a meeting.
Versioning in OneDrive can be enabled by performing the following steps.
This article details how to validate user input in FormMail.
This site details how student organizations can build a web presence at UIC.
This article summarizes how to set up the Zoom integration so that students can access your course recordings.
One data jack can support four analog phone lines, or unlimited VoIP phone lines.
Start hosting meetings with Webex
Instructions for downloading and running Minecraft Education Edition.
Instructions to request a new GitHub Org or migrate an existing GitHub organization under the University enterprise license.
If you are on the Asterisk voicemail system, you can submit a request for your PIN to be reset. If you are on the new Unity voicemail system, you can reset your PIN on your own, through the Unity web portal.
Yes, MS Teams can be downloaded for your desktop, iOS, or Android device. All UIC students, faculty and staff can use MS Teams via the mobile app and the desktop app.
This article identifies the options to avoid toll charges for current conferencing solutions.
Microsoft 365 Groups works with numerous Office 365 tools so you can collaborate with UIC teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
Here you can find a brief description on how to listen, archive and download messages from Asterisk.
Clear Outlook Cached Credentials in Windows Credential Manager
Current upload limit for a single file on OneDrive for Business is 100GB. The quota for storage considered "unlimited" but is currently rate-limited at 5TB per user.
The purpose of a whiteboard is to visualize thoughts, concepts, and ideas. They are used to explain and teach, or they can be used to plan and create. Online whiteboards improve collaborative and creative processes when teaching online synchronously. See the suggested application to use at the bottom of this article.
This article compares the different features and capabilities when teaching online synchronously using either Blackboard Collaborate or Zoom. Selecting the right tool depends on your course needs and teaching objectives.
This article explains Server-Slide Includes (SSI) and how to utilize them.
This guide explains key tips and tricks when utilizing Zoom to teach online.
Here are a few tips and tricks you should know about to help make your Zoom meeting a success:
What should I know about Zoom?
StarTel is maintained and operated by Technology Solutions. It is a campus-wide public security system. StarTel units offer direct access to the UIC Police Department, with a press of a button.
UIC Alert is a service that enables UIC officials to quickly contact each member of the UIC community in the case of an urgent campus-wide emergency.
Here is a list of default settings produced by Technology Solutions for instructors using Zoom to teach online.
People.uic.edu is the free shared personal web hosting platform for our faculty, staff, and students at UIC.
About Blackboard Collaborate
UIC has several cloud storage services to choose from based on your needs. By default, your files are private and require you to log in to the cloud-based storage service in order to access them. You can also choose to share files with individuals, the University, or publicly.
Cost involved items needed for digital signage.
Effective 8/21/20, the following settings are in place by default for Zoom Cloud Recordings.
Box permissions can be managed in different ways. Below are some useful ways to share content in Box:
Technology Solutions provides a centralized platform for campus units to establish departmental digital signage. The portal is centrally managed by Technology Solutions and Industry Weapon is the company who provides the service in the cloud. Departments that purchase this service can manage and upload content from anywhere.
Web conferencing allows you to interact with others over the Internet. You can share your video, your computer screen, initiate a poll, and chat with attendees.
If you previously had a Zoom account using your UIC email address, and it was associated with another departmental or university Zoom domain (such as if you purchased access to Zoom via the UofI Webstore prior to March 20, 2020), you will be prompted to switch your account over to the UIC Zoom portal.
This article details the meaning of web accessibility and how UIC strives to achieve full web accessibility.
Access to UIC's technologies, including G Suite apps, is contingent upon a current relationship with UIC through class registration, employment, or other valid affiliation.
Blackboard Collaborate is a web conferencing tool integrated in Blackboard. At times, the upload of a ppt presentation will result in a conversion error. There are several work arounds you could use.
Every host account has a Personal Room
DLP enables an organization to reduce the risk of unintentional disclosure of sensitive data by identifying, monitoring and protecting confidential data while in use, in motion and at rest.
Google Drive can be used to create and share a variety of online documents, from word processing and spreadsheets to forms and presentations -- all with mobile access
Google Hangouts is part of Google’s G Suite, enabling both one-on-one chats and group chats with up to 25 people at a time
Office 365 is offered to University of Illinois faculty, staff, and students on the Urbana campus. These are the basics of reaching and using the service.
Safe Links is part of Microsoft's Defender platform and helps better protect you from malicious links in emails. Safe Links checks URLs to see if they are malicious or safe before loading the web page. If the URL leads to an attachment, the attachment will be scanned for malware. If the URL is identified as insecure, the user is taken to a page displaying a warning message.
SharePoint is a web-based tool for collaboration that integrates with Microsoft Office.</p>
The table below lists the different features and capabilities for Blackboard Collaborate, Google Meet, Microsoft Teams, Webex and Zoom conferencing tools.
Your UIC email address is not the exact same thing as your NetID.
Compares and contrasts the Personal Room and Advanced Scheduler
Explains what the emails address is for a GSuite UIC account
Email size limits for UIC Gmail are set by Google and are currently 25 MB, for both incoming and outgoing email. The Technology Solutions has matched the size limit for outbound mail sent by Microsoft Exchange or Technology Solutions servers to match GoogleApps at 25 MB.
UIC's Webex Meetings license allows for:
Below is a lists the terms of use for all applications that are part of the Google Workspace.
Only faculty and staff are eligible to host Webex Meetings.
Learn about what data can and cannot be sent with encrypted email
Using Zoom has a wide variety of purposes, but using it to share or discuss certain information with legal compliance issues can put the university at risk of fines, penalties, legal, other large costs, and national reputational damage.
This article lists and explains several web hosting options available at UIC.
There are a number of Zoom Apps that are available for you to install from the Zoom Marketplace that you can install by following the provided links.
Microsoft Teams is a chat-based workspace and real-time collaboration tool that combines workplace chat, meetings, file storage, and application integration - a great way to get productive and keep track of your progress. UIC students, faculty and staff can use MS Teams. Below you can find training available:
Blackboard supports five primary browsers for Learn releases. Links to the vendor sites for the browsers are included in this topic.
Information on supported web browsers for Box.
Contact information for support for CommandCenterHD.
Authentication is required to make ACD requests. Campus unit business managers can authorize staff to submit requests.
Support options for UIC Alert
Currently, Technology Solutions maintains two types of telephone systems: analog phones and phones using voice over IP technology. In support of calls, services are provided for conference calls and operator services. Only UIC’s authorized business managers are able to request telephone services.
Users may not see Webex meeting details in Outlook.
U of I Zoom users must log into the UIC Zoom portal using single sign-on in order to use Pro features. All UIC Staff, Faculty and Students (with the exception of UI Hospital and Clinics) are eligible for U of I Zoom Pro Licenses at this time.
The emergency web popup remains active even after the “Hide” button is clicked.
This article summarizes how to log into your Gmail or GSuite UIC account while being logged into your personal account.
You can perform the following troubleshooting steps if your webcam is not showing, being detected, or you are receiving a "not authorized" error.