How can I customize my voicemail settings with Unity?

Tags VoIP Cisco


This article explains how Messaging Assistant can be used to personalize Cisco Unity Connection settings, including recorded greetings, message delivery options, and notifications.

Table of Contents

Getting Started

In your browser, navigate to: If you are off-campus, you'll need to connect to the UIC VPN first.

In the Username and Password fields, enter:

  1. Username: UIC NetID
  2. Password: UIC Password

Cisco log in screen


Selecting Voicemail Tool

From the Cisco PCA main page you may access either the Messaging Assistant or Web Inbox. Select Messaging Assistant to access your voicemail settings.

Where to find messaging assistant link

Defining personal options

When Messaging Assistant is first accessed, the Personal Options page is presented.

Personal Options allow you to:

  • Play/record your name
  • Add alternate spellings of their name
  • Specify whether they want to be listed in the phone directory.

example personal options screen

Changing Recorded Name

Your recorded name is used to identify you to other users and in directory assistance. It also plays in greetings that use system default recordings instead of personal recordings. 

To record a new name you may either:

  1. Use the upload option and upload an existing .WAV file.
    - OR -
  2. Press the record button, which will dial your extension and prompt you to record the name.

screen to change recorded name

Setting/Resetting PIN

A voicemail PIN protects the privacy of messages and secures the account from unauthorized access. You can change your phone PIN at any time through this web portal. Select the Password drop-down menu, then select Change PIN to change your PIN.

 Note: The PIN must be at least six characters long and trivial passwords are not allowed i.e., 123456

example change pin screen

Changing Greeting

Select the drop-down arrow to the left of the heading to access the greetings menu, then select View Greetings.

If your greetings are already set up, just enable your preference by checking the box.

From this page you have the option to:

  • Enable the alternate greeting
  • Enable for a specified date range
  • Record a greeting

To adjust settings, select the greeting to be managed by select the title. In the below example, the Holiday greeting is chosen.

When you have defined all your settings, select Save.

greeting options screen

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Article ID: 650
Fri 1/15/21 5:55 PM
Tue 11/23/21 1:32 PM