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This article details how to troubleshoot problems with CrashPlan.

All faculty and staff automatically have a Crashplan account created for them 24 hours after their UIC account has been created. To begin using Crashplan, simply install the client on your machine and your files should automatically begin backing up.

NOTE: Crashplan is free to use for all faculty and staff.

Once the client has been installed, you'll be automatically prompted to encrypt your machine. This period is around 24 hours.

This article details common issues associated with encryption.

The self service portal can be found at http://bitlocker.uic.edu

The document explains the cost of each available service tier option and the services included in each service tier option

Following these steps, you will be able to register for 2FA while away from the campus network.

Clients are responsible for adhering to the following Administrative Guidelines while utilizing the Technology Solutions Data Center.

Key features and requirements of the Technology Solutions West Campus Data Center are listed below.

The University of Illinois has provided an easy to use tool that uses a email notifications along with a Web site that allows you to securely send files to that anyone with a University of Illinois Enterprise ID and password. That is everyone at any campus of the University, these days -- faculty and staff must have them for Positive Time Reporting and other administrative tasks and students use them for registration. The tool is called PEAR, Protected E-Mail Attachment Repository Application.

The University of Illinois uses a 2-Factor authentication (2FA) service provided by Duo Security, an industry leader in cyber security services. This will help secure your account and the University's sensitive data. The University of Illinois is committed to securing its institutional data and the personal information of everyone at the University.

Hardware tokens are small, portable devices that you can use to log into UI Verify, the university's 2-factor authentication system. Most people are able to log into UI Verify using their personal cell phone with either SMS text messaging or via the Duo app. But if you cannot or do not want to use your personal device for 2FA, then a hardware token purchased from WebStore is recommended.

If you have lost, forgot, or can not access your 2FA device, you can request a temporary passcode. This passcode is good for 3 days and 100 uses. You can request 24 passcodes per calendar year. These can be requested if you are going to a testing center and will not have access to your 2FA device.

Your data deserves protection. The UIC license for Symantec Encryption Desktop provides easy to use and secure encryption to protect sensitive data on your laptop or desktop computers. Laptops are easily lost, and even desktop computers can be stolen. Symantec Encryption Desktop also includes a secure shredder, to really delete files you want to delete. A major motivation for using Symantec Encryption Desktop is to fulfill HIPAA requirements.