Information Security

Articles (100)

Pinned Article How can I change my existing university NetID password?

You can self-manage your university password via the NetID Center

Pinned Article How do I sync my university NetID password?

If you find that your university password is working for some systems but not others, it may be useful to try a password sync. This means that you will change your password to the same thing that it is currently set to so that your current password is sent to all systems.

Pinned Article I forgot my university NetID password, what should I do?

Passwords can be recovered using self-service options or with assistance from university IT.

Can an auditing student obtain a UIC NetID?

Explains why auditing students cannot obtain a NetID

Can I change my NetID?

Explains how someone might be able to change their NetId

How can a former student with an expired affiliation view his/her account billing, tuition information, or 1098-T?

How a former student with an expired affiliation can view his/her account billing info using their enterprise login

How can a former student with an expired affiliation view his/her transcripts?

How a former student with an expired affiliation can view his/her transcripts using their enterprise login

How can I find my department's Phonebook Contact or IT support representative?

Each department should have at least one Phonebook Contact and two IT support representatives with one primary assigned.

How can I find out which Technology Solutions accounts I currently have active?

The UIC Account Portal will list your current Technology Solutions active accounts

How can I learn more about 2FA?

The University of Illinois uses a 2-Factor authentication (2FA) service provided by Duo Security, an industry leader in cyber security services. This will help secure your account and the University's sensitive data. The University of Illinois is committed to securing its institutional data and the personal information of everyone at the University.

How can I learn to use Qualys?

This is a list of free Qualys training sources and links.

How can I learn to use Splunk?

This is a list of free Splunk training sources and links.

How can I recover or change the password to my secondary NetID?

Explains how to change the password to your secondary NetID if you no longer remember it.

How can I request a two week UIC account extension?

Accounts extension to retrieve data once the university affiliation expires

How can I set my preferred name in UIC systems?

If you want to adjust how your name appears (including removing your middle name and/or setting a different first name) in the UIC online directory and other systems, you will need to update your "preferred first name" (PFN).

How can I set up and schedule scans in Qualys?

A step by step guide for creating, running, and scheduling vulnerability scans in Qualys

How can I use 2-Factor Authentication (2FA) without network access or while traveling internationally?

The default 2FA options can incur data charges for text messages, phone calls, or accessing the Duo Mobile application while you are outside of the USA. However, there are options to avoid this.

How do I access my.UIC portal? is a University of Illinois Chicago portal for incoming students which serves student administrative needs.

How do I access the PbUpdate page?

Designated Phonebook Contacts are able to access the PbUpdate page

How do I activate my NetID as a student or external affiliate?

To access many authenticated university services and create accounts, new students, faculty, and staff must first activate their UIC NetID.

How do I activate my UIC NetID?

Explains how new students/faculty can activate their NetIDs

How do I add a new employee to the Directory?

How to add a new employee to the directory

How do I assign Liaison Roles for a department that I am a Delegate Authority for?

Instruction of how a delegate authority assigns liaison roles for their department

How do I become a UIC Liaison for my department?

A Delegate Authority in each unit can assign and update UIC Liaisons (REACH, Phonebook contacts, Network Security, EcoReps and Webmasters) by using the

How do I check or update my password recovery options?

Explains how a UIC student, faculty or staff can review and/or modify their password recovery options.

How do I download my Certificate of Achievement for KnowBe4 training?

A step by step guide on download and viewing your certificate after finishing training in KnowBe4

How do I edit the "Also Known As" and "Keywords" link in DeptUpdate?

Instructions on editing the "also known as" and "keywords" link in DeptUpdate

How do I encrypt using MBAM?

Once the client has been installed, you'll be automatically prompted to encrypt your machine. This period is around 24 hours.

How do I expire or remove an employee from the UIC Directory?

This article explains how to expire or remove an employee from the directory using PBUpdate if you are an authorized Phonebook Contact.

How do I find my Phonebook Contact person?

To locate the Phonebook Contact liaison(s) for your department, visit the following link:

How do I generate the Certificate Signing Request (CSR) for my SSL certificate?

Only University faculty or staff members my request SSL certificates.

How do I get an activation token as a student?

The best form to acquire an activation token by a student is given below.

How do I get help with my suspended account?

Account suspension can occur for many reasons, but the most common would be that suspicious activity has been detected on one of your NetID accounts.

How do I install and configure a Shibboleth Service Provider for a Web Service?

This article provides detailed information regarding how to install and configure a shibboleth service provider for a web service like Apache Web Server or IIS.

How do I install MBAM?

This article details how to install Microsoft Bitlocker Administration and Monitoring (MBAM).

How do I manage my passwords with a password manager?

Password managers can help you remember and secure all of your passwords.

How do I obtain a TLS or SSL certificate?

Only University faculty or staff members may request SSL certificates.

How do I obtain a UIC NetID?

Explains how new students and faculty can get a net Id

How do I report a suspicious or threatening email?

Describes how to report emails to Technology Solutions so we can examine the email.

How do I request a NetID change?

Explains how a user can request a NetID change.

How do I request a PHI folder in Box?

The University of Illinois has signed a Business Associate Agreement (BAA) with The BAA allows the UofI the ability to provide Box Health Data Folders for the secure sharing and storage of health information. Only employees, volunteers, trainees, and other persons under the direct control of the University are eligible to apply for a BHDF.

How do I request a university identity (NetID) for external affiliates?

Departments can set up UIC NetIDs for external affiliates.

How do I request Shibboleth (SAML) integration?

Shibboleth Integration is available to full time or part time employees at the University of Illinois Chicago who have a valid UIC NetID.

How do I run a report in Qualys?

How to create and run a vulnerability report in Qualys

How do I set up or update password recovery options?

Explains ways a person can update or recover their password

How do I to create/renew external affiliations as a Phonebook Contact?

This article is for Phonebook Contacts (PB) who need instructions on how to create/renew external affiliations.

How do I use DeptUpdate?

DeptUpdate is used to update the departments Directory listing that can be found in the A-Z Listing.

How do I use Microsoft 365 Security?

How to use the features of Microsoft 365 Security

How do I use PbUpdate?

Explains how designated Phonebook Contacts can use PbUpdate

How do I utilize the Event Logging service?

Provides answers to frequently asked questions about using Technology Solutions's Event Logging service, provided via Splunk software.

How do I view users training progress in KnowBe4?

How to access a unit's training page in KnowBe4, view the users in that unit as well as their status and how to download a CSV of the data

How is Asset tagging within Qualys used at UIC?

UIC's Asset tagging naming convention for use in Qualys.

How is Shibboleth used at UIC?

Shibboleth (SAML) is a framework that allows applications to connect to various authentication services on the Internet.

How long can I keep my accounts after I leave UIC?

Information on Technology Solutions's grace period policy for UIC NetIDs

Is there a List of SAML (Shibboleth) supported applications at UIC?

This article lists 3rd party applications supported by UIC Bluestem Single Sign-On via SAML technology (Shibboleth).

Is there an alternate/workaround for employee NetID activation?

This is to be used ONLY for EMPLOYEES when their phonebook contact reports that UI New Hire was unsuccessful. Or, there was an issue using HR Front End and the employee needs an alternative to activate their NetID.

Should I set up Remote Desktop Protocol Firewall rule in Windows?

Here we show how to set up firewall rules in Windows, both locally and via GPO.

What antivirus software is available to me for my personal device?

UIC no longer has an antivirus solution available for use on personal devices.

What are common issues with encryption?

This article details common issues associated with encryption.

What are PGP Public and Private Keys?

This article details what Pretty Good Privacy (PGP), PGP Keys, and PGP Whole Disk Encryption work.

What are the answers to frequently asked questions regarding the new email security features released in April 2024?

With the release of two new email security features in April 2024, Technology Solutions has received some questions from the UIC community. This article provides answers to some common questions/requests.

What are the features and requirements of Directory Services?

The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.

What can I do if I'm locked out of an Active Directory Account?

Explains how an account can end up locked and how it can be unlocked

What changed with Duo 2FA prompts?

Beginning March 21, 2023, clients began seeing the new Duo Universal Prompt when accessing certain web resources. These include Microsoft 365 (Outlook, Word, Excel, etc.) and Shibboleth (Box, etc.) applications.

What do I do now that I have been assigned as Phonebook Contact for my department?

Congratulations! You have been assigned to be your department's Phonebook Contact (PbContact/PB). Rest assured this article will provide instructions and guide you on what you need to function in your new PbContact/PB role.

What do I do once I am appointed as an Emerita/Emeritus ?

Explains to the user what to do once appointed as an Emerita/Emeritus.

What if I get an Enterprise Login issues error?

If you get this error message when logging into the Enterprise System "You've successfully logged in, but something's wrong with the link you've used. Please contact the Service Desk " you should navigate to to access the UI Enterprise System.

What is 2-Factor Authentication?

2-factor authentication (2FA) is an extra layer of security protection for your sensitive, personal university data.

What is an external affiliation?

External affiliations, by definition, are those whose NetIDs are not created by student admission processes or in relation to departmental hiring procedures, and/or whose status cannot be verified by student and employee data that can be collected from Banner.

What is HIPAA?

HIPAA stands for "Health Insurance Portability and Accountability Act".

What is my NetID?

Your Network ID (NetID) is a network login assigned to you that is unique across all University of Illinois campuses. It serves as your login to many University computing and networking services.

What is my UIN?

Explains what a University ID Number is

What is Qualys Cloud Agent and how do I use it?

How to use Qualys Cloud Agent's features and a guide to what the Cloud Agent can do.

What is Qualys Global IT Asset Inventory and how do I use it?

Qualys’s Global IT Asset Inventory is a system built into Qualys that allows you view and organize all the assets in a unit.

What is Qualys Threat Protection and how do I use it?

A summary of what is the UIC Qualys Threat Protection module how to use it.

What is Safe Links and how does it help protect me?

Safe Links is part of Microsoft's Defender platform and helps better protect you from malicious links in emails. Safe Links checks URLs to see if they are malicious or safe before loading the web page. If the URL leads to an attachment, the attachment will be scanned for malware. If the URL is identified as insecure, the user is taken to a page displaying a warning message.

What is Symantec Encryption Desktop? (formerly known as PGP Desktop Encryption)

Your data deserves protection. The UIC license for Symantec Encryption Desktop provides easy to use and secure encryption to protect sensitive data on your laptop or desktop computers. Laptops are easily lost, and even desktop computers can be stolen. Symantec Encryption Desktop also includes a secure shredder, to really delete files you want to delete. A major motivation for using Symantec Encryption Desktop is to fulfill HIPAA requirements.

What is the difference between my NetID and UIC email address?

Your UIC email address is not the exact same thing as your NetID.

What is the Qualys Vulnerability Scanner?

An overview of Qualys a network vulnerability scanner

What should I do if I received an email saying that I need to change my expiring password?

Explains what someone should do if they receive an email telling them that their password is about to expire

Where can phonebook contacts go for support documentation on using the UIC phonebook/directory?

Departmental phonebook contacts have access to the UIC Wiki that explains how to work with these tools.

Where does the "Department" name for an individual come from when it is displayed in the online Directory?

We have a long list of valid orgs. This list contains the legal name, banner org/department code and an ID (used to keep track of the org/department) for every UIC org/department.

Which browsers are compatible with the UIC Microsoft login page?

In the interest of client and system security, a minimum browser version is enforced for logins using the UIC Microsoft login page.

Why did my password get scrambled?

Article to refer clients to inform them what happens when their password is scrambled by the Security Office or Security Automation