You can self-manage your university password via the NetID Center
If you find that your university password is working for some systems but not others, it may be useful to try a password sync. This means that you will change your password to the same thing that it is currently set to so that your current password is sent to all systems.
Passwords can be recovered using self-service options or with assistance from university IT.
Explains why auditing students cannot obtain a NetID
Explains how someone might be able to change their NetId
How a former student with an expired affiliation can view his/her account billing info using their enterprise login
How a former student with an expired affiliation can view his/her transcripts using their enterprise login
Each department should have at least one Phonebook Contact and two IT support representatives with one primary assigned.
The UIC Account Portal will list your current Technology Solutions active accounts
The University of Illinois uses a 2-Factor authentication (2FA) service provided by Duo Security, an industry leader in cyber security services. This will help secure your account and the University's sensitive data. The University of Illinois is committed to securing its institutional data and the personal information of everyone at the University.
This is a list of free Qualys training sources and links.
This is a list of free Splunk training sources and links.
Explains how to change the password to your secondary NetID if you no longer remember it.
Accounts extension to retrieve data once the university affiliation expires
If you want to adjust how your name appears (including removing your middle name and/or setting a different first name) in the UIC online directory and other systems, you will need to update your "preferred first name" (PFN).
A step by step guide for creating, running, and scheduling vulnerability scans in Qualys
The default 2FA options can incur data charges for text messages, phone calls, or accessing the Duo Mobile application while you are outside of the USA. However, there are options to avoid this.
http://my.uic.edu/ is a University of Illinois Chicago portal for incoming students which serves student administrative needs.
Designated Phonebook Contacts are able to access the PbUpdate page
To access many authenticated university services and create accounts, new students, faculty, and staff must first activate their UIC NetID.
Explains how new students/faculty can activate their NetIDs
How to add a new employee to the directory
Instruction of how a delegate authority assigns liaison roles for their department
A Delegate Authority in each unit can assign and update UIC Liaisons (REACH, Phonebook contacts, Network Security, EcoReps and Webmasters) by using the
http://liaison.uic.edu/
Explains how a UIC student, faculty or staff can review and/or modify their password recovery options.
A step by step guide on download and viewing your certificate after finishing training in KnowBe4
Instructions on editing the "also known as" and "keywords" link in DeptUpdate
Once the client has been installed, you'll be automatically prompted to encrypt your machine. This period is around 24 hours.
This article explains how to expire or remove an employee from the directory using PBUpdate if you are an authorized Phonebook Contact.
To locate the Phonebook Contact liaison(s) for your department, visit the following link:
Only University faculty or staff members my request SSL certificates.
The best form to acquire an activation token by a student is given below.
Account suspension can occur for many reasons, but the most common would be that suspicious activity has been detected on one of your NetID accounts.
This article provides detailed information regarding how to install and configure a shibboleth service provider for a web service like Apache Web Server or IIS.
This article details how to install Microsoft Bitlocker Administration and Monitoring (MBAM).
Password managers can help you remember and secure all of your passwords.
Only University faculty or staff members may request SSL certificates.
Explains how new students and faculty can get a net Id
Describes how to report emails to Technology Solutions so we can examine the email.
Explains how a user can request a NetID change.
The University of Illinois has signed a Business Associate Agreement (BAA) with Box.com. The BAA allows the UofI the ability to provide Box Health Data Folders for the secure sharing and storage of health information. Only employees, volunteers, trainees, and other persons under the direct control of the University are eligible to apply for a BHDF.
Departments can set up UIC NetIDs for external affiliates.
Shibboleth Integration is available to full time or part time employees at the University of Illinois Chicago who have a valid UIC NetID.
How to create and run a vulnerability report in Qualys
Explains ways a person can update or recover their password
This article is for Phonebook Contacts (PB) who need instructions on how to create/renew external affiliations.
DeptUpdate is used to update the departments Directory listing that can be found in the A-Z Listing.
How to use the features of Microsoft 365 Security
Explains how designated Phonebook Contacts can use PbUpdate
Provides answers to frequently asked questions about using Technology Solutions's Event Logging service, provided via Splunk software.
How to access a unit's training page in KnowBe4, view the users in that unit as well as their status and how to download a CSV of the data
UIC's Asset tagging naming convention for use in Qualys.
Shibboleth (SAML) is a framework that allows applications to connect to various authentication services on the Internet.
Information on Technology Solutions's grace period policy for UIC NetIDs
Explains what happens if a password isn't changed
This article lists 3rd party applications supported by UIC Bluestem Single Sign-On via SAML technology (Shibboleth).
This is to be used ONLY for EMPLOYEES when their phonebook contact reports that UI New Hire was unsuccessful. Or, there was an issue using HR Front End and the employee needs an alternative to activate their NetID.
Here we show how to set up firewall rules in Windows, both locally and via GPO.
UIC no longer has an antivirus solution available for use on personal devices.
This article details common issues associated with encryption.
This article details what Pretty Good Privacy (PGP), PGP Keys, and PGP Whole Disk Encryption work.
With the release of two new email security features in April 2024, Technology Solutions has received some questions from the UIC community. This article provides answers to some common questions/requests.
The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.
Explains how an account can end up locked and how it can be unlocked
Beginning March 21, 2023, clients began seeing the new Duo Universal Prompt when accessing certain web resources. These include Microsoft 365 (Outlook, Word, Excel, etc.) and Shibboleth (Box, etc.) applications.
Congratulations! You have been assigned to be your department's Phonebook Contact (PbContact/PB). Rest assured this article will provide instructions and guide you on what you need to function in your new PbContact/PB role.
Explains to the user what to do once appointed as an Emerita/Emeritus.
If you get this error message when logging into the Enterprise System "You've successfully logged in, but something's wrong with the link you've used. Please contact the Service Desk " you should navigate to apps.uillinois.edu to access the UI Enterprise System.
2-factor authentication (2FA) is an extra layer of security protection for your sensitive, personal university data.
External affiliations, by definition, are those whose NetIDs are not created by student admission processes or in relation to departmental hiring procedures, and/or whose status cannot be verified by student and employee data that can be collected from Banner.
HIPAA stands for "Health Insurance Portability and Accountability Act".
Your Network ID (NetID) is a network login assigned to you that is unique across all University of Illinois campuses. It serves as your login to many University computing and networking services.
Explains what a University ID Number is
How to use Qualys Cloud Agent's features and a guide to what the Cloud Agent can do.
Qualys’s Global IT Asset Inventory is a system built into Qualys that allows you view and organize all the assets in a unit.
A summary of what is the UIC Qualys Threat Protection module how to use it.
Safe Links is part of Microsoft's Defender platform and helps better protect you from malicious links in emails. Safe Links checks URLs to see if they are malicious or safe before loading the web page. If the URL leads to an attachment, the attachment will be scanned for malware. If the URL is identified as insecure, the user is taken to a page displaying a warning message.
Your data deserves protection. The UIC license for Symantec Encryption Desktop provides easy to use and secure encryption to protect sensitive data on your laptop or desktop computers. Laptops are easily lost, and even desktop computers can be stolen. Symantec Encryption Desktop also includes a secure shredder, to really delete files you want to delete. A major motivation for using Symantec Encryption Desktop is to fulfill HIPAA requirements.
Your UIC email address is not the exact same thing as your NetID.
An overview of Qualys a network vulnerability scanner
Explains what someone should do if they receive an email telling them that their password is about to expire
Departmental phonebook contacts have access to the UIC Wiki that explains how to work with these tools.
We have a long list of valid orgs. This list contains the legal name, banner org/department code and an ID (used to keep track of the org/department) for every UIC org/department.
In the interest of client and system security, a minimum browser version is enforced for logins using the UIC Microsoft login page.
Article to refer clients to inform them what happens when their password is scrambled by the Security Office or Security Automation