Overview
In order to comply with U.S. regulations, Duo blocks authentications from users whose IP address originates in a country or region subject to economic and trade sanctions enforced by the U.S. Office of Foreign Assets Control.
Users attempting to authenticate to a Duo-protected application from an access device with an IP address originating in an OFAC-regulated country or region will be blocked from completing their login and receive an error message.
Web-based applications will display the following error message: “Access denied. Duo Security does not provide services in your current location.” Other applications may display a generic failed login message.
OFAC restrictions relevant to Duo currently apply to the following countries or regions:
- Cuba
- North Korea
- Iran
- Sudan
- Syria
- Crimea region
- Donetsk region
- Luhansk region
- Sevastopol region
This means that University of Illinois Chicago affiliates based in, or traveling to, these countries or regions will not be able to access or communicate via most University-provided technology resources including UIC Exchange email, Qualtrics, U of I Systems and other Duo-protected services.
If you have questions or concerns, please contact ithelp@uic.edu.