Why am I seeing the message “Access denied. Duo Security does not provide services in your current location” in the Duo Prompt?


In order to comply with U.S. regulations, Duo blocks authentications from users whose IP address originates in a country or region subject to economic and trade sanctions enforced by the U.S. Office of Foreign Assets Control.

Users attempting to authenticate to a Duo-protected application from an access device with an IP address originating in an OFAC-regulated country or region will be blocked from completing their login and receive an error message.

Web-based applications will display the following error message: “Access denied. Duo Security does not provide services in your current location.” Other applications may display a generic failed login message.

OFAC restrictions relevant to Duo currently apply to the following countries or regions:

  • Cuba 
  • North Korea 
  • Iran 
  • Sudan
  • Syria 
  • Crimea region 
  • Donetsk region
  • Luhansk region 
  • Sevastopol region 

This means that University of Illinois Chicago affiliates based in, or traveling to, these countries or regions will not be able to access or communicate via most University-provided technology resources including UIC Exchange email, Qualtrics, U of I Systems and other Duo-protected services.

If you have questions or concerns, please contact ithelp@uic.edu.

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Article ID: 2415
Thu 4/28/22 2:33 PM
Mon 8/21/23 4:08 PM