Services A-Z (121)

Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices.

PARIS (CPA/PUA), ANA (Employee Recognition Awards/Overpayments/Paystops), SURS/OASDI *NOTE - ANA leave balance adjustments should be directed to HR

Create a new work request for AITS ADSD

Create a new work request for AITS TAM Finance

AITS Integration Competency Center (ICC) facilitates API solutions that expose enterprise data and enable enterprise services through loosely coupled integration. AITS ICC can help equip your application with the tools it needs to easily interact with the University's enterprise systems, using industry standard technologies and methods.

Create a new work request for AITS Office of Data Automation

IT customer support team who provide support for university administrative IT and System Office services

Create a new work request for AITS TAM Student

Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help organizations and researchers move faster, lower IT costs, and scale.

A central location to create, store, share, and manage web-based knowledge documents

Links to student, research, business, and administrative applications used throughout the University of Illinois System

AuthMan is a groups registry allowing groups of people to be assembled for purposes of access control by other services and applications.

Campus Email Relays are the secure infrastructure that lets customers send emails from email accounts to and from campus.

Create email lists for group-based announcements and discussions

Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.

The campus network allows for Ethernet-based data communications by either wired or wireless connections.

Extensible Learning Management System (LMS) built and hosted by Instructure to deliver online learning and associated resources and tools.

The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus.

Centrex provides telephony services to campus and is primarily used for emergency phones.

Technology Services provides and supports teaching and presentation equipment in general assignment classrooms.

One-stop enrollment portal for cloud-based applications managed by Technology Services such as Google Apps @ Illinois and U of I Box.

General use computer labs provide reliable computer and printing access to students, faculty, and staff.

The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.

Provides the schedule of classes by term and a browsable database of general education requirements in addition to other resources

cPanel provides a dashboard with a variety of tools for creating and managing websites hosted on web.illinois.edu.

CrowdStrike is a cybersecurity tool/solution designed to mitigate real-time cybersecurity threats and incidents and give visibility and security capability to the Cybersecurity team and CrowdStrike users.

Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.

Assistance with document requests, Agency Notice of Death, Adjustment Processing

Document requests, Agency Notice of Death, Adjustment Processing

Document requests, Agency Notice of Death, final pay, tax forms

Dell Data Protection can quickly and easily protect high-risk and critical business data on Windows and macOS systems, USB thumb drives, external storage devices, and optical media.

Provides a content management platform for customers to develop, schedule, and manage media content and templates on Digital Signs.

Emergency phones are programmed to dial directly into Public Safety.

Offering a backup solution for departmental desktop and laptop machines, including Windows, Mac, and Linux operating systems.

Technology Services Software Services provides a web-based storefront for the purchase of campus eText offerings.

Exchange is a collection of collaborative applications for email, calendaring, task lists, and voicemail.

Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks.

The firewall protects the University network from external threats and attacks.

Questions and Enrollment/eligibility information for Dependent and Medical Care Assistance plans (DCAP-MCAP) as well as Health Saving Accounts (HSA)

Payments to Foreign National Employees Working In the U.S.,
Payments to Foreign National Employees Working Outside the U.S.

Google Apps @ Illinois is a suite of communication and productivity applications that provides email, online document collaboration, file storage, chat, and calendar services.

Google Cloud Platform (GCP) is Google’s set of services and products for cloud computing.

The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.

AITS Support of the HR Front End Application (HRFE)

In the event of a campus emergency, Illini-Alert sends email and text messages and posts to Twitter.

The Illinois Campus Cluster provides access to computing and data storage resources and frees you from the hassle of administering your own compute cluster.

As the primary online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials.

The University of Illinois mobile application supports functionality that improves student and fan experience and support a healthy and prosperous environment.

Use the Illinois Wiki to easily create, edit, and store content in a collaborative online environment.

Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.

Premiums, opting-out, COBRA, Health, Dental, Vision, Life, LTD, ACA

For questions regarding employee leaves, and what happens to insurance coverage and premiums while on leave.

Improve, streamline and automate business processes

IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus.

Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.

Kaltura is a media hosting platform that allows students, faculty, and staff to share multimedia within a secure campus environment.

A learning management system hosted by ATLAS which serves several Illinois departments.

Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.

This offering includes free access to Malwarebytes Premium for active students. Malwarebytes is a tool for students to diagnose and remediate trouble on their personal machines.

Full-service IT support provided for campus units

Microsoft Endpoint Configuration Manager (MECM) is Microsoft’s endpoint management suite for Windows systems.

Azure is Microsoft’s set of services and products for cloud computing.

Support for the Medicaid Technical Assistance Center (MTAC) LMS

Munki is a macOS endpoint management service based on the open-source Munki project.

Specifically for staff at DRES (UIUC) and ODS (UIS) who require AITS technical assistance with the administration of the myAccessCenter

Information on scheduling events in NCSA facilities with audio/video support

NetID Claim is used to set up and manage @illinois.edu email addresses and passwords, email forwarding, and password resets for incoming students and new employees.

Your NetID is a unique identifier assigned to you across all University of Illinois campuses. With your associated NetID password, it serves as your login to most University computing and networking services.

Provides and controls access to Technology Services physical network infrastructure locations.

Information and link to enroll in new Hire Orientations Enrollment System

Customers that do not have a Net-Id can reach UPB by submitting a ticket

Office 365 provides free, cloud-based access to download a suite of services from Microsoft, including Word, Excel, PowerPoint, OneNote, and OneDrive.

Awards/prizes, expense reimbursements, honorariums, human subject payments, independent contractors, royalties, scholarship/fellowships, and other income

For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.

System Units that receive services from Operations Support can request Unit Security Contact (USC), Expense Reimbursement, Travel, Skype for Business, Budget, Event Planning, Equipment Management Services, and Reconciliation here.

System Offices Shared Services provides organizational effectiveness services, including training and change management services such as communications, instructional design, Ability LMS support, and online conferences and events for all System Offices units and beyond.

Adoption Assistance, Wellness, Weight Loss, Employee Assistance Program, and Smoking Cessation

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications, and earning statements

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements

Payments on behalf of Students

Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.

Papercut is a contracted service to provide printing accounting/management services on behalf of a department.

Publish.illinois.edu is a WordPress-based blogging and publishing platform.

The Remote Desktop Gateway allows remote access to systems through a central "gateway" using Active Directory authentication.

Research IT has partnered with the Scholarly Commons to help researchers with questions about the campus’s high performance computing (HPC) resources.

Research IT can provide a multitude of consulting services.

One-stop spot for researchers and those who support them to find resources.

The Research Software Collaborative Services group are professional software developers and domain science experts with particular expertise in creating and supporting software for academic research.

RightFax allows faculty and staff to create, send, receive, and manage faxes directly from a desktop computer.

Security is available to consult with any campus entities regarding security and privacy needs and requirements.

The Security Camera service is a partnership with Campus Public Safety to design, install, manage, and support network-based security cameras with the goal of improving public safety.

This is an umbrella service that encompasses the areas where security interacts with people.

Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage.

LPI, Refunds, SURS/OASDI, Terminal Benefit Payouts

Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.

Please use this form to send questions or feedback to the Service Management Office.

Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.

Skype for Business allows graduate students, faculty, and staff to make and forward phone and video calls, send instant messages, and participate in video conferences and group chats.

Splunk is a market-leading "machine data" analytics platform, ready for research applications with Machine Learning (ML) and commonly used as a Security Information and Event Management (SIEM) solution.

This service tracks and documents issues of secure certificates used by campus units.

Any inquiries related to 457 and 403b plans, Terminal Benefit Payouts and SURS

457 and 403b plan deferrals, Terminal Benefit Payouts, SURS

This service is used for System Office employees to request services and report problems to the Teamdynamix Administration team.

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR), Refund (OASDI/FICA)

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR)

Scheduling appointments for foreign national employees to process tax withholding forms, and potential tax treaty benefits

Webtime entry, department time entry, feeder, payroll schedules

Time entry and reporting

Training Services (formerly FAST3) provides opportunities for UIUC students, faculty, and staff to build their professional skills through instructor-led, hands-on training workshops. Select courses are also offered to retirees and the public for a small fee.

TurnItIn is an originality scoring/plagiarism detection service for academic content. TurnItIn can be accessed via the Feedback Studio or the Canvas Plagiarism Framework.

U of I Box is a secure cloud-based storage service.

Provides remote applications and desktops to students and Faculty for teaching purposes.

For University Press staff IT support

This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups.

Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware.

Virtual Private Networking (VPN) allows students, faculty and staff to securely connect to the campus network from anywhere in the world using their Illinois credentials, and access services and resources usually restricted to people on campus.

WebStore provides free or low-cost software to students, faculty, and staff for teaching, research, and administrative purposes.

The campus wireless network provides network connectivity for wireless devices such as laptops, tablets and phones.

Workspace ONE is VMWare’s unified endpoint management (UEM) implementation.

Windows Server Update Services (WSUS) is Microsoft's solution for automatically applying system and application patches to Windows systems.

An easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars.