Services A-Z (121)
Information Security / Identity and Access Management
Active Directory provides University-wide infrastructure to authenticate customers and authorize them to access certain resources, as well as manage accounts, groups, computers, and devices.
Administrative and Business / University Payroll & Benefits / Payroll / Department
PARIS (CPA/PUA), ANA (Employee Recognition Awards/Overpayments/Paystops), SURS/OASDI *NOTE - ANA leave balance adjustments should be directed to HR
Administrative and Business / AITS Work Requests
Create a new work request for AITS ADSD
Administrative and Business / AITS Work Requests
Create a new work request for AITS TAM Finance
Administrative and Business / AITS Work Requests
AITS Integration Competency Center (ICC) facilitates API solutions that expose enterprise data and enable enterprise services through loosely coupled integration. AITS ICC can help equip your application with the tools it needs to easily interact with the University's enterprise systems, using industry standard technologies and methods.
Administrative and Business / AITS Work Requests
Create a new work request for AITS Office of Data Automation
Administrative and Business
IT customer support team who provide support for university administrative IT and System Office services
Administrative and Business / AITS Work Requests
Create a new work request for AITS TAM Student
Infrastructure / Server and Storage Management
Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help organizations and researchers move faster, lower IT costs, and scale.
Administrative and Business
A central location to create, store, share, and manage web-based knowledge documents
Administrative and Business
Links to student, research, business, and administrative applications used throughout the University of Illinois System
Information Security / Identity and Access Management
AuthMan is a groups registry allowing groups of people to be assembled for purposes of access control by other services and applications.
Communication and Collaboration / Mass Communications and Emergency Notifications
Campus Email Relays are the secure infrastructure that lets customers send emails from email accounts to and from campus.
Communication and Collaboration / Mass Communications and Emergency Notifications
Create email lists for group-based announcements and discussions
Infrastructure / Monitoring and Alert Management
Campus Service Monitoring provides device, service, and metric monitoring, alerting, and reporting.
Infrastructure / Network and Connectivity Management
The campus network allows for Ethernet-based data communications by either wired or wireless connections.
Teaching and Learning / Learning Management
Extensible Learning Management System (LMS) built and hosted by Instructure to deliver online learning and associated resources and tools.
Information Security / Identity and Access Management
The Central Registry is a collection of individual and group University-oriented online identities for customers at the Urbana campus.
Communication and Collaboration / Conferencing and Telephones
Centrex provides telephony services to campus and is primarily used for emergency phones.
Teaching and Learning / Classrooms & Campus Spaces
Technology Services provides and supports teaching and presentation equipment in general assignment classrooms.
Communication and Collaboration / Email and Collaboration Tools
One-stop enrollment portal for cloud-based applications managed by Technology Services such as Google Apps @ Illinois and U of I Box.
Teaching and Learning / Classrooms & Campus Spaces
General use computer labs provide reliable computer and printing access to students, faculty, and staff.
IT Professional Services / IT Service Delivery and Support
The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.
Teaching and Learning
Provides the schedule of classes by term and a browsable database of general education requirements in addition to other resources
Communication and Collaboration / Web Hosting
cPanel provides a dashboard with a variety of tools for creating and managing websites hosted on web.illinois.edu.
Desktop and Mobile Computing / Endpoint Services
CrowdStrike is a cybersecurity tool/solution designed to mitigate real-time cybersecurity threats and incidents and give visibility and security capability to the Cybersecurity team and CrowdStrike users.
Infrastructure / Datacenter Shared Services
Datacenter Shared Services is a campus initiative to consolidate campus server rooms and data centers into shared data center facilities.
Administrative and Business / University Payroll & Benefits / Benefits
Assistance with document requests, Agency Notice of Death, Adjustment Processing
Administrative and Business / University Payroll & Benefits / Payroll / Department
Document requests, Agency Notice of Death, Adjustment Processing
Administrative and Business / University Payroll & Benefits / Payroll / Employee or Department contacting UPB on behalf of an Employee
Document requests, Agency Notice of Death, final pay, tax forms
Desktop and Mobile Computing / Endpoint Services
Dell Data Protection can quickly and easily protect high-risk and critical business data on Windows and macOS systems, USB thumb drives, external storage devices, and optical media.
Communication and Collaboration / Mass Communications and Emergency Notifications
Provides a content management platform for customers to develop, schedule, and manage media content and templates on Digital Signs.
Communication and Collaboration / Conferencing and Telephones
Emergency phones are programmed to dial directly into Public Safety.
Desktop and Mobile Computing / Endpoint Services
Offering a backup solution for departmental desktop and laptop machines, including Windows, Mac, and Linux operating systems.
Desktop and Mobile Computing / Apps and Software Services
Technology Services Software Services provides a web-based storefront for the purchase of campus eText offerings.
Communication and Collaboration / Email and Collaboration Tools
Exchange is a collection of collaborative applications for email, calendaring, task lists, and voicemail.
IT Professional Services / IT Service Delivery and Support
Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks.
Infrastructure / Network and Connectivity Management
The firewall protects the University network from external threats and attacks.
Administrative and Business / University Payroll & Benefits / Benefits
Questions and Enrollment/eligibility information for Dependent and Medical Care Assistance plans (DCAP-MCAP) as well as Health Saving Accounts (HSA)
Administrative and Business / University Payroll & Benefits / Foreign National / Department
Payments to Foreign National Employees Working In the U.S.,
Payments to Foreign National Employees Working Outside the U.S.
Communication and Collaboration / Email and Collaboration Tools
Google Apps @ Illinois is a suite of communication and productivity applications that provides email, online document collaboration, file storage, chat, and calendar services.
Infrastructure / Server and Storage Management
Google Cloud Platform (GCP) is Google’s set of services and products for cloud computing.
IT Professional Services / IT Service Delivery and Support
The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.
Administrative and Business
AITS Support of the HR Front End Application (HRFE)
Communication and Collaboration / Mass Communications and Emergency Notifications
In the event of a campus emergency, Illini-Alert sends email and text messages and posts to Twitter.
Research / Research-Specific Computing and Applications
The Illinois Campus Cluster provides access to computing and data storage resources and frees you from the hassle of administering your own compute cluster.
Teaching and Learning / Learning Management
As the primary online learning management system for Illinois, Illinois Compass 2g lets students, faculty, and staff check grades, submit assignments, and store and download instructional and training materials.
Desktop and Mobile Computing / Apps and Software Services
The University of Illinois mobile application supports functionality that improves student and fan experience and support a healthy and prosperous environment.
Communication and Collaboration / Web Hosting
Use the Illinois Wiki to easily create, edit, and store content in a collaborative online environment.
Infrastructure / Network Professional Services
Infrastructure installation and maintenance manages data and voice cabling, wireless access points, security cameras, digital signage and Distributed Antenna Systems (DAS) within and between campus buildings.
Administrative and Business / University Payroll & Benefits / Benefits
Premiums, opting-out, COBRA, Health, Dental, Vision, Life, LTD, ACA
Administrative and Business / University Payroll & Benefits / Benefits
For questions regarding employee leaves, and what happens to insurance coverage and premiums while on leave.
Administrative and Business / Business Capability and Process Automation
Improve, streamline and automate business processes
Infrastructure / Network and Connectivity Management
IP Address Management enables IT professionals to manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration for their networks and zones, and registers and allocates DNS domains and IP address blocks on behalf of campus.
Infrastructure / Network and Connectivity Management
Iris is a web application which enables IT professional network administrators to manipulate network switch ports, and to record which jack is patched to each port.
Teaching and Learning / Learning Management
Kaltura is a media hosting platform that allows students, faculty, and staff to share multimedia within a secure campus environment.
Teaching and Learning / Learning Management
A learning management system hosted by ATLAS which serves several Illinois departments.
Infrastructure / Network Professional Services
Locating Services identifies and marks all copper and fiber cables that run outside underground and between buildings on campus for voice and data services.
Desktop and Mobile Computing / Endpoint Services
This offering includes free access to Malwarebytes Premium for active students. Malwarebytes is a tool for students to diagnose and remediate trouble on their personal machines.
IT Professional Services / IT Service Delivery and Support
Full-service IT support provided for campus units
Desktop and Mobile Computing / Endpoint Services
Microsoft Endpoint Configuration Manager (MECM) is Microsoft’s endpoint management suite for Windows systems.
Infrastructure / Server and Storage Management
Azure is Microsoft’s set of services and products for cloud computing.
Administrative and Business / Medical and Health Systems
Support for the Medicaid Technical Assistance Center (MTAC) LMS
Desktop and Mobile Computing / Endpoint Services
Munki is a macOS endpoint management service based on the open-source Munki project.
Administrative and Business
Specifically for staff at DRES (UIUC) and ODS (UIS) who require AITS technical assistance with the administration of the myAccessCenter
IT Professional Services / Event Services
Information on scheduling events in NCSA facilities with audio/video support
Information Security / Identity and Access Management
NetID Claim is used to set up and manage @illinois.edu email addresses and passwords, email forwarding, and password resets for incoming students and new employees.
Information Security / Identity and Access Management
Your NetID is a unique identifier assigned to you across all University of Illinois campuses. With your associated NetID password, it serves as your login to most University computing and networking services.
Infrastructure / Network Professional Services
Provides and controls access to Technology Services physical network infrastructure locations.
Administrative and Business / University Payroll & Benefits / Benefits
Information and link to enroll in new Hire Orientations Enrollment System
Administrative and Business / University Payroll & Benefits
Customers that do not have a Net-Id can reach UPB by submitting a ticket
Communication and Collaboration / Email and Collaboration Tools
Office 365 provides free, cloud-based access to download a suite of services from Microsoft, including Word, Excel, PowerPoint, OneNote, and OneDrive.
Administrative and Business / University Payroll & Benefits / Foreign National / Department
Awards/prizes, expense reimbursements, honorariums, human subject payments, independent contractors, royalties, scholarship/fellowships, and other income
IT Professional Services / IT Service Delivery and Support
For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.
Administrative and Business
System Units that receive services from Operations Support can request Unit Security Contact (USC), Expense Reimbursement, Travel, Skype for Business, Budget, Event Planning, Equipment Management Services, and Reconciliation here.
Administrative and Business
System Offices Shared Services provides organizational effectiveness services, including training and change management services such as communications, instructional design, Ability LMS support, and online conferences and events for all System Offices units and beyond.
Administrative and Business / University Payroll & Benefits / Benefits
Adoption Assistance, Wellness, Weight Loss, Employee Assistance Program, and Smoking Cessation
Administrative and Business / University Payroll & Benefits / Foreign National / Employee or Department contacting UPB on behalf of an Employee
Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications, and earning statements
Administrative and Business / University Payroll & Benefits / Payroll / Employee or Department contacting UPB on behalf of an Employee
Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements
Administrative and Business
Payments on behalf of Students
Infrastructure / Network Professional Services
Consultation for the design, engineering, and installation of data and voice communications infrastructure for campus building projects.
Desktop and Mobile Computing / Printing and Faxing
Papercut is a contracted service to provide printing accounting/management services on behalf of a department.
Communication and Collaboration / Web Hosting
Publish.illinois.edu is a WordPress-based blogging and publishing platform.
Information Security / Secure Computing
The Remote Desktop Gateway allows remote access to systems through a central "gateway" using Active Directory authentication.
Research / Research Consulting
Research IT has partnered with the Scholarly Commons to help researchers with questions about the campus’s high performance computing (HPC) resources.
Research / Research Consulting
Research IT can provide a multitude of consulting services.
Research / Research-Specific Computing and Applications
One-stop spot for researchers and those who support them to find resources.
Research / Research Consulting
The Research Software Collaborative Services group are professional software developers and domain science experts with particular expertise in creating and supporting software for academic research.
Desktop and Mobile Computing / Printing and Faxing
RightFax allows faculty and staff to create, send, receive, and manage faxes directly from a desktop computer.
Information Security / Security Consulting and Education
Security is available to consult with any campus entities regarding security and privacy needs and requirements.
Infrastructure / Life Safety
The Security Camera service is a partnership with Campus Public Safety to design, install, manage, and support network-based security cameras with the goal of improving public safety.
Information Security / Security Consulting and Education
This is an umbrella service that encompasses the areas where security interacts with people.
Information Security / Security Consulting and Education
Data, software, service, and asset stewards can request access to security tools that allow them to assess the security of solutions or assets they manage.
Administrative and Business / University Payroll & Benefits / Payroll / Department
LPI, Refunds, SURS/OASDI, Terminal Benefit Payouts
Infrastructure / Network and Connectivity Management
Server Load Balancing (SLB) and Global Server Load Balancing (GSLB) allow services to scale and be highly functional by distributing power-drawing services across multiple servers, so that load does not slow down the experience of these services for customers.
IT Professional Services
Please use this form to send questions or feedback to the Service Management Office.
Information Security / Identity and Access Management
Shibboleth provides secure login authentication to many web-based applications for customers on and off the University campus.
Communication and Collaboration / Conferencing and Telephones
Skype for Business allows graduate students, faculty, and staff to make and forward phone and video calls, send instant messages, and participate in video conferences and group chats.
Infrastructure / Data and Database Management
Splunk is a market-leading "machine data" analytics platform, ready for research applications with Machine Learning (ML) and commonly used as a Security Information and Event Management (SIEM) solution.
Information Security / Secure Computing
This service tracks and documents issues of secure certificates used by campus units.
Administrative and Business / University Payroll & Benefits / Benefits
Any inquiries related to 457 and 403b plans, Terminal Benefit Payouts and SURS
Administrative and Business / University Payroll & Benefits / Payroll / Employee or Department contacting UPB on behalf of an Employee
457 and 403b plan deferrals, Terminal Benefit Payouts, SURS
Administrative and Business
This service is used for System Office employees to request services and report problems to the Teamdynamix Administration team.
Administrative and Business / University Payroll & Benefits / Foreign National / Employee or Department contacting UPB on behalf of an Employee
Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR), Refund (OASDI/FICA)
Administrative and Business / University Payroll & Benefits / Payroll / Employee or Department contacting UPB on behalf of an Employee
Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR)
Administrative and Business / University Payroll & Benefits / Foreign National / Employee or Department contacting UPB on behalf of an Employee
Scheduling appointments for foreign national employees to process tax withholding forms, and potential tax treaty benefits
Administrative and Business / University Payroll & Benefits / Payroll / Department
Webtime entry, department time entry, feeder, payroll schedules
Administrative and Business / University Payroll & Benefits / Payroll / Employee or Department contacting UPB on behalf of an Employee
Time entry and reporting
IT Professional Services / Training and Outreach
Training Services (formerly FAST3) provides opportunities for UIUC students, faculty, and staff to build their professional skills through instructor-led, hands-on training workshops. Select courses are also offered to retirees and the public for a small fee.
Teaching and Learning / Learning Management
TurnItIn is an originality scoring/plagiarism detection service for academic content. TurnItIn can be accessed via the Feedback Studio or the Canvas Plagiarism Framework.
Communication and Collaboration / Email and Collaboration Tools
U of I Box is a secure cloud-based storage service.
Desktop and Mobile Computing / Apps and Software Services
Provides remote applications and desktops to students and Faculty for teaching purposes.
Administrative and Business
For University Press staff IT support
IT Professional Services / Digital Accessibility
This service offers the expertise of Technology Services usability staff to conduct custom usability assessment to campus departments and groups.
Infrastructure / Server and Storage Management
Virtual hosting provides infrastructure and control to IT professionals to host virtual machines, operating systems or applications that are installed on software that acts like computer hardware.
Information Security / Secure Computing
Virtual Private Networking (VPN) allows students, faculty and staff to securely connect to the campus network from anywhere in the world using their Illinois credentials, and access services and resources usually restricted to people on campus.
Desktop and Mobile Computing / Apps and Software Services
WebStore provides free or low-cost software to students, faculty, and staff for teaching, research, and administrative purposes.
Infrastructure / Network and Connectivity Management
The campus wireless network provides network connectivity for wireless devices such as laptops, tablets and phones.
Desktop and Mobile Computing / Endpoint Services
Workspace ONE is VMWare’s unified endpoint management (UEM) implementation.
Desktop and Mobile Computing / Endpoint Services
Windows Server Update Services (WSUS) is Microsoft's solution for automatically applying system and application patches to Windows systems.
Communication and Collaboration / Conferencing and Telephones
An easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars.