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Managed IT Services
Managed IT Services
About this service
Description
Managed IT Services (MITS) allows departments to provide high quality IT support to their employees via service agreements. MITS units follow campus and industry best practices to ensure safe, reliable support.
Other names
Distributed IT (former name), MITS
Documentation links
Features and tools
Desktop/laptop and server administration, end user technical support, and consulting on any other services
Getting and using this service
Who can use the service
Departments with an agreement
How to get the service
Departments interested in an agreement with Managed IT Services may contact Matthew McNeilly (mmcneill@illinois.edu)
Cost
Varies, can be a set cost per workstation or per hour of support needed
Usage constraints
Support is limited to customers in departments that have an agreement with Managed IT Services
Support and Hours
How to get help
Support hours and contact methods are arranged for each agreement
Training and consulting opportunities
None listed
Maintenance hours
Not applicable
Lifecycle stage
Production
Provided by
Technology Services
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Details
Service ID:
525
Created
Wed 2/24/21 10:16 AM
Modified
Thu 2/2/23 7:30 AM
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Check out this service I found in the Illinois Tech Help Center service catalog.<br /><br /><a href="https://help.uillinois.edu/TDClient/42/UIUC/Requests/ServiceDet?ID=525">https://help.uillinois.edu/TDClient/42/UIUC/Requests/ServiceDet?ID=525</a><br /><br />Managed IT Services<br /><br />Full-service IT support provided for campus units