Managed IT Services

About this service

Description Managed IT Services (MITS) allows departments to provide high quality IT support to their employees via service agreements. MITS units follow campus and industry best practices to ensure safe, reliable support.
Other names Distributed IT (former name), MITS
Documentation links  
Features and tools Desktop/laptop and server administration, end user technical support, and consulting on any other services

Getting and using this service

Who can use the service Departments with an agreement
How to get the service Departments interested in an agreement with Managed IT Services may contact Matthew McNeilly (mmcneill@illinois.edu)
Cost Varies, can be a set cost per workstation or per hour of support needed
Usage constraints Support is limited to customers in departments that have an agreement with Managed IT Services

Support and Hours

How to get help Support hours and contact methods are arranged for each agreement
Training and consulting opportunities None listed
Maintenance hours Not applicable
Lifecycle stage Production
Provided by Technology Services
 
Submit a help request

Details

Service ID: 525
Created
Wed 2/24/21 10:16 AM
Modified
Fri 2/26/21 1:16 PM