TDX at Illinois is a web-based application used to support and manage administrative and technical requests, incidents, intake workflows, forms, ticketing processes, and asset management.
About This Offering
Features and Benefits
- Ticketing for managing requests for assistance
- Asset management for tracking equipment and lifecycle audits
- Streamlined user experience through forms and response templates
- Efficient and transparent management of requests and workflows
- Support for tracking key performance indicators through reporting
Other Names
TDNext | Ticketing Application | TeamDynamix | UIUC Tech Help Center | U of I Main
Provider
Technology Services
Using This Offering
Who can use this offering?
- Faculty and Staff
- Shared applications with U of I System Offices (AITS), UIC, and UIS
How do I request this offering?
Refer to the Get Help section below.
Is there a charge to use this offering?
No
Where can I learn more?
TeamDynamix resources (KnowledgeBase)
Support
How do I get help?
Current and prospective customers should use the Request TDX at Illinois Support button on the right side of this page.
- Become a TDX customer
- General inquiries
- Request a demo
- Forms and form fields
- API access
- Reports
- Email monitors
- Response templates
- Assignment workflows
- Feedback and experience reporting
TDX administrators and group managers can use the Request System Administration Support button for:
- System assistance
- User and group access management
- Application management
- Project and portfolio management
- Integrations
- Report a system incident using the Report a System Incident button
When is support available?
University Business Hours
Is training available?
TeamDynamix training resources (KnowledgeBase)