TDX at Illinois is a web-based application used to support and manage various administrative and technical requests, incidents, intake process work flows, forms, ticketing processes, and asset management.
About This Offering
Features and Benefits
- Ticketing - manage requests for assistance
- Asset Management - Track assets, equipment loans, and audit asset life cycles
- Seamless user experience through forms, response templates, and more
- Efficient and transparent management of forms, requests, and other application features
- Establish and Track key performance indicators (KPIs) through custom reports
Other Names
TDNext | Ticketing application | Team Dynamix | UIUC Tech Help Center | U of I Main
Provider
Technology Services
Using This Offering
Who can use this offering?
- Faculty and Staff
- Shared Applications with U of I System Offices (AITS), UIC, and UIS
How do I request this offering?
Refer to the Get Help section below.
Is there a charge to use this offering?
No
Where can I learn more?
Team Dynamics Resources
Support
How do I get help?
Current TDX U of I Main or other campus application customers and prospective customers
- Click the Request TDX at Illinois Support button on the right side of this page for assistance with the following:
- Become a TDX Customer: Ticketing and Asset Management
- Help / General Inquiries
- Request a TDX Demo
- Forms and Form Fields
- API Access
- Reports
- Email Monitors
- Response Templates
- Assignment Work flows
- Feedback - Tell us about your experience with TDX
TDX Application Administrators and/or Group Managers
- Click the Request System Administration Support button on the right side of this page for assistance with the any of the following:
- Assistance with the TeamDynamix System
- Get access to an Application; User and Group management
- Application Management
- Project and Portfolio Management requests and changes
- Integrations
- Click the Report a System Incident button on the right side of this page to report incidents or issues that cannot be fixed with your access.
When is support available?
University Business Hours
Is training available?
TeamDynamics Resources (KnowledgeBase)