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Communication and Collaboration
Conferencing and Telephones
Microsoft Teams
Microsoft Teams
Tags
s4b
skype
Teams
About this service
Description
Microsoft Teams provides collaboration, phone, chat, voicemail, and audio/video conferencing services for departments, students, faculty, and staff. Teams Phone, which provides telephone number dialing features, (including Contact Center, Auto-Attendants/Call queues, and E911) are provided to departments and eligible graduate students, faculty, and staff.
Other names
Contact Center; Teams Phone
Documentation links
Microsoft 365, Microsoft Teams (illinois.edu)
Features and tools
Instant messaging (IM), phone, E911, long distance, audio/video conferencing and recording, Teams Town Halls, desktop sharing, PowerPoint sharing, and Auto-Attendants and Call Queues for call handling. Additionally, we offer a third-party Contact Center solution that integrates with the Microsoft Teams at an additional cost. Tools:
User Settings Portal (microsoft.com)
Getting and using this service
Who can use the service
Teams Eligibility:
Microsoft 365, Licensing and Functionality (uillinois.edu)
; Teams Phone Eligibility: Graduate/professional students, faculty, and staff.
How to get the service
Microsoft Teams is automatically provisioned for eligible faculty, staff, and students. Requests for an individual's Microsoft Teams phone account, international long distance, auto-attendants/call queues, role-based phone accounts, and common area phones are submitted by Pinnacle Department Managers as service requests via Pinnacle.
Cost
No additional cost for standard features, including domestic/international long distance. Additional license fees may be required for add-on features such as the Contact Center for Microsoft Teams.
Usage constraints
Service limits for Microsoft Teams are described in this link:
Limits and specifications for Microsoft Teams - Microsoft Teams | Microsoft Learn
Support and Hours
How to get help
Contact the Technology Services Help Desk by phone (217-244-7000) or by email (consult@illinois.edu).
Training and consulting opportunities
Training is available through the campus WebStore:
Home | University of Illinois WebStore
Maintenance hours
Service is redundant so it remains available during maintenance. Scheduled maintenance performed on an as-needed basis from 9:00 pm to 3:00 am Monday through Friday.
Lifecycle stage
Production
Provided by
Technology Services
I need help with Microsoft Teams
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Details
Service ID:
916
Created
Mon 10/9/23 9:57 AM
Modified
Mon 10/9/23 10:27 AM
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Check out this service I found in the UIUC Tech Help Center service catalog.<br /><br /><a href="https://help.uillinois.edu/TDClient/42/UIUC/Requests/ServiceDet?ID=916">https://help.uillinois.edu/TDClient/42/UIUC/Requests/ServiceDet?ID=916</a><br /><br />Microsoft Teams<br /><br />Microsoft Teams provides collaboration, phone, chat, voicemail, and audio/video conferencing services for departments, students, faculty, and staff.