About the Help Center
An easier way to find IT services, answers, and support!
The University of Illinois Urbana-Champaign and System Offices are proud to introduce the new UIUC Tech Help Center, a modern, mobile-friendly IT service management (ITSM) tool that provides a convenient place to get support, request services, and find answers to frequently asked questions!

What is the UIUC Tech Help Center?
The UIUC Tech Help Center is part of a new service management solution, powered by TeamDynamix, that will provide a centralized location for community members to get support, find answers, and submit and manage service requests
- Get Support
UIUC Tech Help Center provides a centralized location to request services, get support and submit requests. No more going to different websites or trying to remember what email address to send to for help!
- Find Answers
KnowledgeBase articles, online guides with answers to frequently asked questions, how-to guides, and troubleshooting tips will be available by searching the UIUC Tech Help Center.
- Manage Requests
This new system is mobile-friendly and easy to use, enabling you to monitor, manage, and access your requests. This replaces Service Desk Manager (SDM) which was used for support requests.