Telephone service for campus departments/organizations, which provides inbound call routing and call queues for multiple agents.
About This Offering
Features and Benefits
- Departmental inbound call processing
- Automated call handling services for inbound calling
- Call distribution of inbound calls to multiple agents
Other Names
Teams Phone Auto-Attendants | Teams Phone Call Queues
Provider
Technology Services
Using This Offering
Who can use this offering?
This is for departments/organizations, not individuals.
How do I request this offering?
Requests should be made to the Pinnacle Department Manager.
Is there a charge to use this offering?
No
Where can I learn more?
Teams, Auto Attendant, Call Queue, RBA, What is best for me? (KnowledgeBase)
Support
How do I get help?
Click the Get Help button on the right side of this page.
When is support available?
24/7 support
Is training available?
No