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Help Desk
Help Desk
About this service
Description
The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.
Other names
Customer Service, SRM, Service Request Management, Help Desk
Documentation links
Technology Services Help Desk
Features and tools
None listed
Getting and using this service
Who can use the service
Undergraduate students
Graduate/Professional students
Faculty/Staff
Retirees
How to get the service
Phone: (217) 244-7000 or (800) 531-2531
Email Support: consult@illinois.edu
Walk-in: Room 1211 Digital Computer Lab
To order, troubleshoot, or disconnect Lync, Centrex, Cellular Services, RightFax, and Network Services email TechSvc-Business@illinois.edu or call (217) 244-7000.
Cost
No charge for support services, but services or equipment that we facilitate the purchase of have costs set by the providing unit.
Usage constraints
None listed
Support and Hours
How to get help
Phone: (217) 244-7000 or (800) 531-2531
Email Support: consult@illinois.edu
Walk-in: Room 1211 Digital Computer Lab
Training and consulting opportunities
Not applicable
Maintenance hours
Not applicable
Lifecycle stage
Production
Provided by
Technology Services
I have a Help Desk question
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Details
Service ID:
189
Created
Thu 11/19/20 2:52 PM
Modified
Thu 6/22/23 11:41 AM
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Check out this service I found in the UIUC Tech Help Center service catalog.<br /><br /><a href="https://help.uillinois.edu/TDClient/42/UIUC/Requests/ServiceDet?ID=189">https://help.uillinois.edu/TDClient/42/UIUC/Requests/ServiceDet?ID=189</a><br /><br />Help Desk<br /><br />The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.