Help Desk

About this service

Description The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.
Other names Customer Service, SRM, Service Request Management, Help Desk
Documentation links Technology Services Help Desk
Features and tools None listed

Getting and using this service

Who can use the service Undergraduate students
Graduate/Professional students
Faculty/Staff
Retirees
How to get the service Phone: (217) 244-7000 or (800) 531-2531
Email Support: consult@illinois.edu
Walk-in: Room 1211 Digital Computer Lab

To order, troubleshoot, or disconnect Lync, Centrex, Cellular Services, RightFax, and Network Services email TechSvc-Business@illinois.edu or call (217) 244-7000.
Cost No charge for support services, but services or equipment that we facilitate the purchase of have costs set by the providing unit.
Usage constraints None listed

Support and Hours

How to get help Phone: (217) 244-7000 or (800) 531-2531
Email Support: consult@illinois.edu
Walk-in: Room 1211 Digital Computer Lab
Training and consulting opportunities Not applicable
Maintenance hours Not applicable
Lifecycle stage Production
Provided by Technology Services
 
I have a Help Desk question

Details

Service ID: 189
Created
Thu 11/19/20 2:52 PM
Modified
Fri 2/26/21 7:06 AM