The Enterprise Service Management Office (ESMO) partners with IT units across campus to improve how services are delivered, using campus-defined best practices in areas like Incident, Change, Service Request, and Knowledge Management. We offer guidance, tools, and collaborative support to help units assess and enhance their processes. We also manage the Enterprise Service Catalog, making it easier for the campus community to find and access IT services and resources.
About This Offering
Features and Benefits
- Improved and consistent IT user experience through campus-wide collaboration and shared best practices
- IT Service Management best practice guides and other resources
- IT Service Management consulting for campus IT units
- IT Service Management and ITIL education
Other Names
ESMO
Provider
Office of the CIO
Using This Offering
Who can use this offering?
IT Professionals
How do I request this offering?
Click the Get Help button on the right side of this page.
Is there a charge to use this offering?
No charge
Where can I learn more?
Enterprise Service Management Website
Support
How do I get help?
Click the Get Help button on the right side of this page.
When is support available?
University Business Hours
Is training available?
Yes; ITSM Training and Certifications – IT ESMO