Enterprise Service Management

Tags it-pro

The Enterprise Service Management Office (ESMO) partners with IT units across campus to improve how services are delivered, using campus-defined best practices in areas like Incident, Change, Service Request, and Knowledge Management. We offer guidance, tools, and collaborative support to help units assess and enhance their processes. We also manage the Enterprise Service Catalog, making it easier for the campus community to find and access IT services and resources.

About This Offering

Features and Benefits

  • Improved and consistent IT user experience through campus-wide collaboration and shared best practices
  • IT Service Management best practice guides and other resources
  • IT Service Management consulting for campus IT units
  • IT Service Management and ITIL education

Other Names

ESMO

Provider

Office of the CIO

Using This Offering

Who can use this offering?

IT Professionals

How do I request this offering?

Click the Get Help button on the right side of this page. 

Is there a charge to use this offering?

No charge

Where can I learn more?

Enterprise Service Management Website

Support

How do I get help?

Click the Get Help button on the right side of this page. 

When is support available?

University Business Hours

Is training available?

Yes; ITSM Training and Certifications – IT ESMO