Website Management Consulting

About this service

Description The Website Management Consulting offering guides departments in managing their websites and ensuring they meet established guidelines (e.g., marketing and branding, accessibility, privacy, and security) by connecting clients to campus resources.

The consulting offering will provide guidance and best practices for website management, including:

  • Defining web management plans that include current use cases and future needs
  • Conducing content and website inventories
  • Defining information architecture structure
  • Identifying website management support roles
Other names Website Consulting, Web Management Consulting
Documentation links Website Management Consulting Service Level Agreement (SLA)
Features and tools Facilitated referral:
  • Connect users to existing campus processes or resources
  • Follow up to ensure referrals address issues
Website strategy design and information architecture:
  • Determine client strategy, goals, and measures of success
  • Advise on implementation taxonomies
Usability evaluation:
  • Custom assessments
Implementation engagement:
  • Assistance with every step of new website development or migration of existing websites

Getting and using this service

Who can use the service Faculty/Staff
University of Illinois, Urbana-Champaign website owners
How to get the service Submit a request form.
Cost
  • No cost for consulting
  • Clients may incur web hosting or software licensing charges
  • Technology Services covers web hosting on Tech Services offerings, migration software, and staff time unless otherwise outlined through an offering's cost-recovery model
Usage constraints The website strategy design and information architecture, usability evaluation, and implementation engagement features are not available for personal, course, student, or faculty-based websites

Support and Hours

How to get help Submit a request form. Support is available Monday - Friday, 8 a.m. - 5 p.m. CST.
Training and consulting opportunities None beyond the offering's consultation features
Maintenance hours None listed
Lifecycle stage Production
Provided by Technology Services