Popular Services

Use the suggestions below to address some common IT-related questions. If you need further assistance, the Technology Solutions Service Desk is available to help. When contacting the Service Desk, please see the list of questions our staff may ask you, so we can provide you with our best customer service

COVID-19 Long-Term Equipment Loan

Laptops and cellular hotspots for temporary loan to students who do not have reliable access to a computer and/or internet at their home.

Gmail

This Google-powered email service is automatically provisioned for all students and is optional for faculty and staff. Gmail can be accessed via the web client or desktop and mobile native clients. Gmail is part of the G Suite for Education core tools.

Telephones

UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.

2-Factor Authentication

2-Factor Authentication is a method of confirming your claimed identity by utilizing something you know (password) AND a second factor.

Paycheck

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements

Virtual Computer Lab

Newly available as of Spring 2020, the Virtual Computer Lab provides UIC students, faculty, and staff with access to specialized software from their own devices.

GoTime Leave Management System

GoTime is an employee leave management system utilized at UIC.

Microsoft 365

Microsoft 365 is a free suite of programs that includes Office applications. There are two ways to use Microsoft 365: in the cloud using Word Online, Excel Online, PowerPoint Online, OneNote Online, etc. or by installing all the same apps locally on up to five PCs or Macs, five tablets, and five mobile devices.

Listserv

A listserv is an email-based list of subscribers, which can be used as a discussion group, a distribution list, or a group or campus unit email address.

Short-Term Lending

Short-term loans of various equipment to support the academic needs of students and faculty.

NetID Center

Everything related to your NetID in one place.

Box File Storage

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to files from any location for collaboration with other University users or external parties.

Voicemail

The voicemail system answers telephone calls when campus members are away or unavailable.

Technical Helpdesk

Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software. This service is available at the BSB Learning Center.

Zoom

Zoom is a multi-functional video and audio conference web application that combines web-based meetings with integrated collaboration tools.

Blackboard Learn

Blackboard is UIC's learning management system for course-related activities and grade reporting.

Softphone

Answer and receive calls to your VoIP phone on your Windows-based system.

Exchange

Technology Solutions provides Exchange Online for UIC’s email and calendaring service.

Wired Network

The campus network is an enterprise-grade Ethernet network composed of fiber feeds to all campus buildings with fiber optic and copper network cables within buildings. It provides access to all campus resources and to the Internet via three Internet service providers.

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