Popular Services

Use the suggestions below to address some common IT-related questions. If you need further assistance, the Technology Solutions Service Desk is available to help. When contacting the Service Desk, please see the list of questions our staff may ask you, so we can provide you with our best customer service

Laptops and cellular hotspots for temporary loan to students who do not have reliable access to a computer and/or internet at their home.

This Google-powered email service is automatically provisioned for all students and is optional for faculty and staff. Gmail can be accessed via the web client or desktop and mobile native clients. Gmail is part of the G Suite for Education core tools.

UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.

2-Factor Authentication is a method of confirming your claimed identity by utilizing something you know (password) AND a second factor.

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements

Newly available as of Spring 2020, the Virtual Computer Lab provides UIC students, faculty, and staff with access to specialized software from their own devices.

GoTime is an employee leave management system utilized at UIC.

Microsoft 365 is a free suite of programs that includes Office applications. There are two ways to use Microsoft 365: in the cloud using Word Online, Excel Online, PowerPoint Online, OneNote Online, etc. or by installing all the same apps locally on up to five PCs or Macs, five tablets, and five mobile devices.

A listserv is an email-based list of subscribers, which can be used as a discussion group, a distribution list, or a group or campus unit email address.

Short-term loans of various equipment to support the academic needs of students and faculty.

Everything related to your NetID in one place.

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to files from any location for collaboration with other University users or external parties.

The voicemail system answers telephone calls when campus members are away or unavailable.

Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software. This service is available at the BSB Learning Center.

Zoom is a multi-functional video and audio conference web application that combines web-based meetings with integrated collaboration tools.

Blackboard is UIC's learning management system for course-related activities and grade reporting.

Answer and receive calls to your VoIP phone on your Windows-based system.

Technology Solutions provides Exchange Online for UIC’s email and calendaring service.

The campus network is an enterprise-grade Ethernet network composed of fiber feeds to all campus buildings with fiber optic and copper network cables within buildings.  It provides access to all campus resources and to the Internet via three Internet service providers.

Loaner laptops for students to use during their tenure at UIC to assist in their academic success.

Technology Solutions provides technical support on an annual contracted basis for units that have IT support needs.

Administrative Information Technology Services (AITS) delivers system-wide IT solutions and services in support of student services and financial aid, human resources and payroll, facilities, advancement, research administration, and finance .