Popular Services

This Google-powered email service is automatically provisioned for all students and is optional for faculty and staff. Gmail can be accessed via the web client or desktop and mobile native clients. Gmail is part of the G Suite for Education core tools.

Telephones

UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.

Service Desk

Use the suggestions below to address some common IT-related questions. If you need further assistance, the Technology Solutions Service Desk is available to help. When contacting the Service Desk, please see the list of questions our staff may ask you, so we can provide you with our best customer service

Virtual Computer Lab

Newly available as of Spring 2020, the Virtual Computer Lab provides UIC students, faculty, and staff with access to specialized software from their own devices.

Qualtrics Surveys

A web-based survey platform for creating, publishing, and analyzing survey data.

Box File Storage

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to files from any location for collaboration with other University users or external parties.

Zoom

Zoom is a multi-functional video and audio conference web application that combines web-based meetings with integrated collaboration tools.

Virtual Private Network (VPN)

The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.

AITS Support

Administrative Information Technology Services (AITS) delivers system-wide IT solutions and services in support of student services and financial aid, human resources and payroll, facilities, advancement, research administration, and finance .

Voicemail

The voicemail system answers telephone calls when campus members are away or unavailable.

Microsoft 365

Microsoft 365 is a free suite of programs that includes Office applications. There are two ways to use Microsoft 365: in the cloud using Word Online, Excel Online, PowerPoint Online, OneNote Online, etc. or by installing all the same apps locally on up to five PCs or Macs, five tablets, and five mobile devices.

Exchange

Technology Solutions provides Exchange Online for UIC’s email and calendaring service.

COVID-19 Long-Term Equipment Loan

Laptops and cellular hotspots for temporary loan to students who do not have reliable access to a computer and/or internet at their home.

Webex Meetings

Multifunctional video and audio conference web application.

Blackboard Learn

Blackboard is UIC's learning management system for course-related activities and grade reporting.

Technical Helpdesk

Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software. This service is available at our C-Stop locations.

Wired Network

The campus network is an enterprise-grade Ethernet network composed of fiber feeds to all campus buildings with fiber optic and copper network cables within buildings. It provides access to all campus resources and to the Internet via three Internet service providers.

Exchange Shared Mailbox

A shared mailbox is a mailbox that multiple users can use to read and send email messages.

Virtual Machines

A Virtual Machine is a guest server hosted on a VM host.

Contracted Desktop Support

Technology Solutions provides technical support on an annual contracted basis for units that have IT support needs.

Google Workspace

Formerly known as G Suite, Google Workspace is a suite of tools used for communication and collaboration. It includes Gmail, Google Drive, Google Sites, Google Meet, Google Groups and Google Calendar.

TLS Server Certificates

A required certificate to enable Transport Layer Security (TLS) operation on a server (typically a web server).

Endpoint Backups

CrashPlan is an online backup service that boasts an excellent interface, unlimited storage plans, and the ability to back up to your own internet-connected computers. CrashPlan is not offered for server backups, or personal data from privately-owned computers, but is available for backups of UIC-related data on individual UIC-owned devices.

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