Popular Services

UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.

Use the suggestions below to address some common IT-related questions. If you need further assistance, the Technology Solutions Service Desk is available to help. When contacting the Service Desk, please see the list of questions our staff may ask you, so we can provide you with our best customer service

Blackboard is UIC's learning management system for course-related activities and grade reporting.

Laptops and cellular hotspots for temporary loan to students who do not have reliable access to a computer and/or internet at their home.

The voicemail system answers telephone calls when campus members are away or unavailable.

IT customer support team who provide support for university administrative IT and System Office services

Tax

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR)

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to files from any location for collaboration with other University users or external parties.

Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements

Technology Solutions provides Exchange Online for UIC’s email and calendaring service.

The campus network is an enterprise-grade Ethernet network composed of fiber feeds to all campus buildings with fiber optic and copper network cables within buildings.  It provides access to all campus resources and to the Internet via three Internet service providers.

This Google-powered email service is automatically provisioned for all students and is optional for faculty and staff. Gmail can be accessed via the web client or desktop and mobile native clients. Gmail is part of the G Suite for Education core tools.

A shared mailbox is a mailbox that multiple users can use to read and send email messages.

A required certificate to enable Transport Layer Security (TLS) operation on a server (typically a web server).

Premiums, opting-out, COBRA, Health, Dental, Vision, Life, LTD, ACA

Pagers and mobile devices (and their data plans) are contracted through the State of Illinois.

A listserv is an email-based list of subscribers, which can be used as a discussion group, a distribution list, or a group or campus unit email address.

Short-term loans of various equipment to support the academic needs of students and faculty.

Loaner laptops for students to use during their tenure at UIC to assist in their academic success.

The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.

2-Factor Authentication is a method of confirming your claimed identity by utilizing something you know (password) AND a second factor.

The UIC community wireless network identifies itself as UIC-WiFi. Only current students, faculty, and staff can use the UIC-WiFi.