Professional Services

IT professional services provide guidance on how to leverage technologies and select technology solutions, including those in the cloud. Services in this category include IT training, consulting, and advisory services, and the tools that support service management.

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Technology Solutions provides IT Service Desk and Technical Support services to the UIC community in a variety of forms.

Technology Solutions provides a variety of training formats, including a large collection of online video tutorials via Lynda.com, workshops and webinars in the most used Technology Solutions supported technologies, selected vendor-led webinars and on-site training, and one-on-one consulting on teaching and learning with technology.

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Audio-Visual Support for Events

Technology Solutions provides equipment rental and technician support for multimedia needs for academic courses and special events.

Ticketing System

Ticketing Systems track request and incident tickets -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests to promote efficiency and avoid missed requests.