Desktop and Mobile Computing

Articles (67)

Adobe Reader (Win) - Prevent PDF Files from Opening in a Web Browser

Typically, when clicking on a link to pdf file on a webpage, the pdf file opens within the web browser window. The following are instructions on how to force pdf files to open within the native Adobe Reader program.

Android (Jellybean) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies on Android phones and tablets using Jellybean.

Are there instructions on how to use Intune?

Intune is constantly being updated with new features and patches, so the best resource for any Intune information is Microsoft's official documentation.

Are there instructions on how to use SCCM?

This article provides instructions on the use of SCCM

Are there Windows applications for MECM?

Below is a list of MECM applications for Windows.

Can a department or college request managed printing services from Technology Solutions?

Requests for internal managed printing services are currently on hold while Technology Solutions completes the conversion of student printing services to Wepa and evaluates a new financial model for the Pharos U-Print service. We expect to be able to receive and process new requests in late 2020.

Can I print at a Wepa station if I am not a member of UIC?

Wepa supports guest printing, but you will need to create a Wepa account.

Chrome (Mac) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Google Chrome.

Clearing Browser Cache and Cookies

This document explains where to find instructions on how to clear cache and cookies in your web browser.

Do I receive funds for printing each semester?

Technology Solutions provides a $15 quota for printing each semester, usable at any of the Wepa or U-Print print stations.

Does the printing quota carry over to the next term?

Printing quota balances are reset each semester and do not carry forward to the following semester.

Edge (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Edge.

Firefox 21+ (Mac) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Mozilla Firefox 21+.

How can I access Adobe Creative Cloud as a student?

While the on-campus computer labs are unavailable, UIC students who need to use Adobe Creative Cloud applications for their studies are able to request one-year access to an Adobe Creative Cloud Enterprise ID.

How can I contact the U of I Webstore?

There are several ways to contact the UofI WebStore:

How can I determine whether I have the 32-bit or 64-bit version of Windows?

This document provides directions for determining if you have a 32-bit or 64-bit version of Windows.

How can I download Microsoft Office for my personal computer?

To obtain Microsoft Office for your personal computer, follow these steps:

How can I find the IP Number and MAC Address of a Network Card with Windows 8 and 10?

This document explains how to find the IP number and MAC address of a network card in Windows 8 and 10.

How can I log in to a Wepa print station with just my phone?

If your phone supports NFC (used for technologies like Apple Pay, Google Pay, and more), you can login to Wepa print stations with just your phone!

How can I pay for printing?

The university provides a print quota. Once this is depleted, there are several options available to pay for additional printing.

How can I print on the UIC-WiFi network?

Your laptop can be configured to print to the UIC Wepa printers.

How can I print PDF Files from Technology Solutions lab?

Printing a PDF file can be slow, but here are some general tips to ensure a quick print job:

How can I print to Wepa from my own device?

To print to Wepa from your personal device, follow these instructions:

How can I print with Wepa without touching the print station?

Wepa Express allows touch-free document release and is available in the Wepa Mobile App.

How can I reduce my printing output?

Explains ways to decrease printing output

How can I see my printing history and quota balance?

The Dragon Dollars administration site provides access to this information.

How do I access the Intune Management Portal?

Ability to access the Intune Management Portal depends on whether your department has been provisioned yet.

How do I configure Active Directory to store BitLocker recovery information?

You can configure BitLocker Drive Encryption to back up recovery information for BitLocker-protected drives and the Trusted Platform Module (TPM) to Active Directory Domain Services (AD DS).

How do I configure Pharos Popup client on Apple OS X/MacOS?

The Pharos Popup Client for Apple requires some configuration before use.

How do I enroll a device in Jamf?

New Apple devices ordered from partners such as CDW and Follett Higher Education Group should be automatically enrolled into Apple School Manager. For other devices, you can manually enroll them from the command line or follow the instructions you should receive in an email.

How do I extract the Hardware ID from a Windows 10+ machine for Intune Windows Autopilot?

Extracting and uploaded hardware information from Windows 10 device is one of the key requirements for the Windows Autopilot Self Deployment scenario and can be easily accomplished using a powershell script.

How do I install Office 365 using Device Based Activation?

Microsoft has recently changed how Windows devices need to license Office 365 installations on a per-device basis, now called Device-Based Activation. These are the instructions to deploy Office to allow for licensing via device based activation.

How do I join a device to Azure Active Directory using MECM?

You can allow your devices to automatically hybrid join through either a new or existing Client Settings policy.

How do I print PowerPoints with typed notes?

Explains how to print PowerPoints with notes.

How do I print with Wepa?

Wepa offers multiple options for printing:

How do I request a refund for a Wepa print?

Print jobs are not charged until they have successful printed, meaning the need for a refund is significantly reduced. If you do experience poor print quality or some other need for a refund, Wepa processes your refund request directly.

How do I send documents to U-Print from a personal computer?

Students can utilize the Pharos Popup Client to send print jobs from their personal computer.

How do I sign in to a UIC Adobe account as a staff member?

Step-by-step instructions for signing in to using a University of Illinois Enterprise ID after ordering the Adobe Creative Cloud for University Staff Enterprise Access offer from WebStore.

How do I use the Adobe Creative Cloud Enterprise ID?

Commonly asked questions about the Adobe Creative Cloud Enterprise ID.

Internet Explorer (Windows Phone) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Internet Explorer 9 on Windows Phone devices.

Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.

iOS - Clearing Cache and Cookies

This document explains how to clear Safari's cache and cookies on iOS.

Is there an onboarding process for Endpoint Management?

This article provides an overview of the Endpoint Management onboarding process for MECM, Intune, and Jamf.

Opera (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Opera 9 through 11.

Opera 28.0 (Mac) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Opera 28.0

Safari 10.0.1+ (Mac) - Clearing Cache and Cookies

This document describes how to clear the cache and cookies of Safari on versions 10.0.1 and above.

Webstore, Contact Information

How do I contact the U of I WebStore?

WebStore, Installation Instructions for Software Distributed by WebStore

Installation instructions index link for University support staff

Webstore, Navigating a Webstore Offer

This article gives more information about the various parts of a Webstore offer and what they mean.

What are common issues with Intune?

These are some common issues you may run into while using Intune.

What are some benefits of System Center Endpoint Protection?

System Center Endpoint Protection in Microsoft Endpoint Configuration Manager lets you to manage antimalware policies and Windows Firewall security for client computers in your Configuration Manager hierarchy.

What are some Frequently Asked Questions about Duo 2FA?

Commonly asked questions regarding 2FA.

What are the costs for printing?

The costs to print using Wepa at UIC are standard across the university.

What can I do if I am having trouble with the Adobe Creative Cloud Desktop App?

Common problems with the Adobe Creative Cloud Desktop App and solutions.

What do I do if my recharge locker won’t open?

If you are not able to open your locker with your 4-digit combination, please call 312-413-0003 Option 1 for assistance.

What does Endpoint Management do?

Endpoint management allows your departmental IT staff to centrally manage and distribute operating system updates and software/application updates. It also provides a single administrative console for managing device security policies, asset inventory, and compliance reporting for supported devices.

What macOS applications are available to install with Jamf Pro?

This article lists macOS applications available in the Jamf Pro service.

Where are recharging stations located?

There are three recharging stations available across east campus.

Where can I find additional resources for Endpoint Management?

This article provides recommended training and documentation for the three endpoint management service offerings.

Where can I find an accessible Wepa print station?

All Wepa stations are within ADA guidelines for height and reach, with all interface elements being below 48".

Where can I print using Wepa?

Wepa print stations are located all across campus!

Where can I receive technical support on campus for my personal devices?

Technology Solutions' Technical Helpdesk provides hands-on and virtual technical support for student, faculty and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.

Why can't I log in to my managed computer after changing my UIC Password?

If you change your password when off campus you'll need to connect to the VPN then lock your account(Windows key+L) and log back in before you can log into your machine using your new password.