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Education Technology Services (previously called Educational Technology Lab, ETL) provides comprehensive technology services and support to the UIC College of Education. We support faculty, staff, departments, and students by managing the College's computing infrastructure, classroom technology, administrative systems, networking, information security, and instructional technologies. Our goal is to deliver reliable, secure, and innovative technology solutions that support teaching, learning, research, and administrative operations.

In addition to day-to-day IT support, Education Technology Services provides technology consultation, equipment recommendations, virtual computing resources, server and database administration, printing and multimedia services, temporary equipment loans, and secure electronics disposal.


Oral and Maxillofacial Surgery Scheduling Support


Get help with your computer, laptop, or related accessories (including printers). If your device isn’t working, needs setup, or you have questions, this is the place to start.


UIC's IT Service Desk, staffed by Technology Solutions, is available to assist the UIC community with their IT questions and address any problems that arise.


GoTime is an employee leave management system utilized at UIC.


Startel, the campus-wide public security system, is maintained and operated by Technology Solutions. The system is best identified by the 8-foot, blue-light bollards or posts located throughout the public walkways, restrooms, common areas, and elevators on the East and West campuses.


UIC offers two types of telephone systems: analog phones and phones using voice over IP technology.


Online file sharing and content management service.


The AI service provides UIC students, faculty, and staff with secure, institutionally-supported access to generative AI tools and platforms.


The AITS Service Desk is the central point of contact for support of University administrative systems and System Office services, providing troubleshooting assistance and guidance for IT-related issues and requests.


The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.


The University of Illinois System SSN Coordinators oversee the implementation of the University of Illinois SSN Policy. The SSN Coordinators also approve, in consultation with the Office of University Counsel, proposed new disclosure statements or modifications to existing disclosure statements.


Technology Solutions provides access to tools to manage and protect university devices.


Tax

Tax inquiries, tax forms, tuition waiver taxation, Certificate for working out of State (CNR)


Create a new work request for AITS Finance


The OVCR IT Tech Team are available to assist the OVCR community with their IT questions and address any problems that arise.


Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.


Canvas is UIC's next learning management system, available in Spring 2026 for course-related activities and grade reporting.


This service will be utilized to by Pcard holders to request access to Amazon Business.


Request a tax status review for foreign national employees to process tax withholding forms, and potential tax treaty benefits.


PARIS (CPA/PUA), ANA (Employee Recognition Awards/Overpayments/Paystops), SURS/OASDI *NOTE - ANA leave balance adjustments should be directed to HR


Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements


IT onboarding, offboarding, and internal transfer service for managing employee access, systems, and equipment.