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Education Technology Services (previously called Educational Technology Lab, ETL) provides comprehensive technology services and support to the UIC College of Education. We support faculty, staff, departments, and students by managing the College's computing infrastructure, classroom technology, administrative systems, networking, information security, and instructional technologies. Our goal is to deliver reliable, secure, and innovative technology solutions that support teaching, learning, research, and administrative operations.
In addition to day-to-day IT support, Education Technology Services provides technology consultation, equipment recommendations, virtual computing resources, server and database administration, printing and multimedia services, temporary equipment loans, and secure electronics disposal.
Canvas is UIC's next learning management system, available in Spring 2026 for course-related activities and grade reporting.
The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.
Requests for Accessibility, Automation, Functional, Performance, and Vulnerability testing.
The AITS Service Desk is the central point of contact for support of University administrative systems and System Office services, providing troubleshooting assistance and guidance for IT-related issues and requests.
The UIC campus network provides a robust and secure connection to the Internet and university resources.
Recharge Stations allow users to charge their electronic device securely while on the go.
To obtain and access the detailed automated accessibility testing evaluation report by Deque, please complete this form. Users can also request access to Deque University.
The account management service allows an individual to request the creation of additional university accounts associated to their person or their department.
Departmental servers contain a vast amount of valuable data critical to the university’s missions of instruction and research. The university has an interest in making sure this data is not inadvertently lost, whether by human error, equipment failure, or malware attack. The owners and administrators of these systems can request backup services.
Desktop and videoconferencing support for System Office units and other departments with a service agreement
Paychecks, paycards, direct deposit, calculations, deductions, overpayment notifications and earning statements
The AI service provides UIC students, faculty, and staff with secure, institutionally-supported access to generative AI tools and platforms.
Students, instructors, and researchers can request short-term loans of various equipment to support their academic needs.
This service allows business units to request a shared unit folder in Business Objects and provide their Active Directory (AD) groups for folder security. AD groups control folder access only, not report data. Each folder should have two groups: a Publisher group for staff who can add reports, and a Viewer group for staff who can view but not modify folder contents.
Globus is a platform designed to transfer and manage large amounts of data quickly and reliably across the web. Using this service, researchers can move, share, sync, and discover data via a convenient web interface.
Technology Solutions provides access to tools to manage and protect university devices.
Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.
The password management service allows you to change and recover password for credentials assigned to you as well as to manage two factor authentication devices and settings for your accounts.
The Education Technology Services STEM Summer Camp is an educational outreach program hosted by the UIC College of Education that introduces students to science, technology, engineering, and mathematics (STEM) through engaging, hands-on learning experiences. The program encourages curiosity, creativity, critical thinking, and problem-solving by allowing students to explore emerging technologies and scientific concepts in a collaborative learning environment.
Camp participants work with a variety of technologies, including robotics, drones, 3D printing, Arduino, Raspberry Pi, LEGO Robotics, Ozobot, telepresence robots, and other educational technologies. Students also participate in activities related to computer programming, engineering, physics, chemistry, environmental science, animation, multimedia production, web development, simulations, and other STEM disciplines.
UIC's IT Service Desk, staffed by Technology Solutions, is available to assist the UIC community with their IT questions and address any problems that arise.