Professional Services

Articles (29)

Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console

Step-by-step instructions for connecting to client machines and elevate privileges.

How can I contact Educause?

Phone and e-mail contact information for Educause.

How Can I Get IT Support as a UI Health or Hospital Employee?

Many services that UI Hospital staff use are not managed by Technology Solutions.

How can I receive LinkedIn Learning customer support?

When to contact Technology Solutions's helpdesk

How can I request iCard access to UIC buildings?

Information on how to request 24/7 iCard swipe access to UIC Buildings

How can I Upgrade an End-of-Life Windows 7 Computer?

The Microsoft Windows 7 (and Windows Server 2008) operating systems (OSes) are scheduled to reach end-of-life (EOL) on January 14, 2020, meaning they will no longer be supported or updated by Microsoft. End-of-life OSes pose significant security risks and the university reserves the right to remove computers posing security risks from its networks to protect its denizens and data.

This document will explain options for university staff, faculty, and students currently using Windows 7 to upgra

How do I access Gartner Research?

The University has a subscription to the Gartner Group’s Core Research publications

How do I access Learning Technology Webinars and Workshops recordings?

Links to Recorded Events To access past webinars before December 2019, visit "" style.
To access past webinars since December 2019, visit the and search for the previous months by clicking on "Look for earlier events." The link to the recorded presentation will be available there.

How do I access LinkedIn Learning?

LinkedIn Learning is an online learning platform with a large library of tutorials available to all UIC students, faculty, and staff.

How do I get teaching with technology training for my department/unit?

This article summarizes how to request focused department training.

How do I log in to LinkedIn Learning Mobile Apps?

This article walks through the steps of logging into LinkedIn Learning for mobile apps for the first time.

How do I register for a webinar?

To register for a webinar, check our LTS Webinars and Workshops schedule that is updated monthly

How do I request a Request Tracker (RT) instance?

You can request a new RT instance when your department or campus unit doesn't have one.

How do I reserve audio/visual equipment and services?

Technology Solutions provides equipment rental and technician support for multimedia needs at events.

How does my department, unit, or college nominate our REACH contacts?

If your department doesn't have a REACH member, your department head (and possibly some others) can appoint one, following the process outlined below.

How is Gartner Research used at UIC?

The University has a subscription to the Gartner Group’s Core Research publications. The research covers areas including, but not limited to, application development, business process management, enterprise operations, IT performance and business value, security, and many other topics

How to do I access hardware assistance for my computer?

For university-owned devices, please speak with your department’s REACH contact(s) to determine repair steps.

LinkedIn learning - linking to your personal LinkedIn profile

Is it possible to have your completed courses display on your personal LinkedIn profile?

What are some features and benefits of contracted desktop support?

Contracted desktop support provides the following benefits over hourly service calls

What is a REACH member?

Resident Experts Are Convenient Help is a group of departmental members who are willing to advise their colleagues on computer matters. A member might be faculty, staff, or student; he or she might be employed for computer support, or might be a volunteer. But all members have agreed to share their knowledge with their colleagues, and if they don't know an answer, to at least point people to the appropriate Technology Solutions support service.

What is Educause?

Educause is a nonprofit association that helps higher education elevate the impact of IT.

What is the cost of Audio/Visual/Multimedia support for special projects and events?

The LTS Academic Multimedia Lab offers professional services for special projects and events.

What is the cost of contracted desktop support?

Contracted desktop support is charged annually based on the number of devices being supported.

What is the cost of Technology Solutions Hourly On-Site Support services?

Technology Solutions On-Site Support services are charged by the hour

What is the monthly maintenance fee for my department's Request Tracker (RT) instance?

The monthly maintenance fee per Request Tracker (RT) instance is $35.

What services for events does Technology Solutions provide?

Technology Solutions provides equipment rental and staffing services.

Where can I receive technical support on campus for my personal devices?

Technology Solutions' Technical Helpdesk provides hands-on and virtual technical support for student, faculty and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.

Where is the Corporate Executive Board (CEB) IT Leadership Council for midsized companies page?

Log in page for the Corporate Executive Board (CEB) IT Leadership Council for midsized companies: