There are a variety of ways to identify the current status of an IT service.
Step-by-step instructions for connecting to client machines and elevate privileges.
Many services that UI Hospital staff use are not managed by Technology Solutions.
When to contact Technology Solutions's helpdesk
LinkedIn Learning is an online learning platform with a large library of tutorials available to all UIC students, faculty, and staff.
To register for a webinar, check our LTS Webinars and Workshops schedule that is updated monthly
If your department doesn't have a REACH member, your department head (and possibly some others) can appoint one, following the process outlined below.
Is it possible to have your completed Lynda.com courses display on your personal LinkedIn profile?
This Knowledge Base Article describes the process steps experienced during an autopilot setup of a newly purchased laptop.
This article is to resolve the certificate trust error produced by Citrix Workspace
Contracted desktop support provides the following benefits over hourly service calls
Resident Experts Are Convenient Help is a group of departmental members who are willing to advise their colleagues on computer matters. A member might be faculty, staff, or student; he or she might be employed for computer support, or might be a volunteer. But all members have agreed to share their knowledge with their colleagues, and if they don't know an answer, to at least point people to the appropriate Technology Solutions support service.
Contracted desktop support is charged annually based on the number of devices being supported.
Technology Solutions On-Site Support services are charged by the hour
Technology Solutions' Technical Helpdesk provides hands-on and virtual technical support for student, faculty and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.