Professional Services

Articles (15)

Pinned Article How can I be informed of UIC IT service status?

There are a variety of ways to identify the current status of an IT service.

Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console

Step-by-step instructions for connecting to client machines and elevate privileges.

How Can I Get IT Support as a UI Health or Hospital Employee?

Many services that UI Hospital staff use are not managed by Technology Solutions.

How can I receive LinkedIn Learning customer support?

When to contact Technology Solutions's helpdesk

How do I access LinkedIn Learning?

LinkedIn Learning is an online learning platform with a large library of tutorials available to all UIC students, faculty, and staff.

How do I register for a webinar?

To register for a webinar, check our LTS Webinars and Workshops schedule that is updated monthly

How does my department, unit, or college nominate our REACH contacts?

If your department doesn't have a REACH member, your department head (and possibly some others) can appoint one, following the process outlined below.

LinkedIn learning - linking to your personal LinkedIn profile

Is it possible to have your completed courses display on your personal LinkedIn profile?

Out-of-Box Experience for OSS Supported Unit Clients

This Knowledge Base Article describes the process steps experienced during an autopilot setup of a newly purchased laptop.

Software - Citrix Workspace - SSL Error 61

This article is to resolve the certificate trust error produced by Citrix Workspace

What are some features and benefits of contracted desktop support?

Contracted desktop support provides the following benefits over hourly service calls

What is a REACH member?

Resident Experts Are Convenient Help is a group of departmental members who are willing to advise their colleagues on computer matters. A member might be faculty, staff, or student; he or she might be employed for computer support, or might be a volunteer. But all members have agreed to share their knowledge with their colleagues, and if they don't know an answer, to at least point people to the appropriate Technology Solutions support service.

What is the cost of contracted desktop support?

Contracted desktop support is charged annually based on the number of devices being supported.

What is the cost of Technology Solutions Hourly On-Site Support services?

Technology Solutions On-Site Support services are charged by the hour

Where can I receive technical support on campus for my personal devices?

Technology Solutions' Technical Helpdesk provides hands-on and virtual technical support for student, faculty and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.