How Can I Get IT Support as a UI Health or Hospital Employee?

UI Health and Hospital employees should review the information below to obtain IT support.

IT Services supported by Hospital IS Service Teams

  • UI Hospital Portal
  • Citrix (when used to access UI Hospital resources)
  • Empowers (LMS) (managed by the Hospital HRIS team, Hospital HR)
    • Non-Epic eLearnings are managed by the Hospital HRIS Team. They can be contacted by submitting a ticket to the HRIS LMS/TMS Help Desk.
    • Epic eLearnings are managed by the IS Education Team. They can be contacted by placing a ticket with the UI Hospital IS Help Desk (see below).
  • Epic/MyChart
  • UI Health Exchange email accounts
  • UI-Health-Staff wireless network
  • Duo 2-Factor Authentication
    • Duo 2-Factor Authentication is managed centrally by the U of I Administrative Information and Technology group (AITS), but UI Hospital staff should contact the Hospital IS Helpdesk for enrollment or issues with the use of Duo 2-Factor Authentication.
    • UIC students, faculty, and staff who are not UI Hospital staff members should contact Technology Solutions for assistance with Duo 2-Factor Authentication.


Contact UI Hospital Information Services

The 24/7 UI Hospital IS Helpdesk can be reached by phone at 312-413-7717 or by emailing

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Article ID: 733
Fri 1/15/21 6:04 PM
Mon 9/18/23 5:39 PM