How Can I Get IT Support as a UI Health or Hospital Employee?

UI Health and Hospital employees should review the information below to obtain IT support.

IT Services supported by Hospital IS Service Teams

• UI Hospital Portal
• Citrix (when used to access UI Hospital resources)
• Empowers (LMS) (managed by the Hospital HRIS team, Hospital HR)
  • Non-Epic eLearnings are managed by the Hospital HRIS Team. They can be contacted by submitting a ticket to the HRIS LMS/TMS Help Desk.
  • Epic eLearnings are managed by the IS Education Team. They can be contacted by placing a ticket with the UI Hospital IS Help Desk (see below).
• Epic/MyChart
• UI Health Exchange email accounts
• UI-Health-Staff wireless network
• Duo 2-Factor Authentication
  • Duo 2-Factor Authentication is managed centrally by the U of I Administrative Information and Technology group (AITS), but UI Hospital staff should contact the Hospital IS Helpdesk for enrollment or issues with the use of Duo 2-Factor Authentication.
  • UIC students, faculty, and staff who are not UI Hospital staff members should contact Technology Solutions for assistance with Duo 2-Factor Authentication.

Contact UI Hospital Information Services

The 24/7 UI Hospital IS Helpdesk can be reached on the web at uic.service-now.com/uihealthsupport, by phone at 312-413-7717, or by emailing ishelp@uic.edu.