How Can I Get IT Support as a UI Health or Hospital Employee?

See below for information for UI Health and Hospital IT Support services.
Please note these services are not supported by Technology solutions (formerly ACCC).

IT Services supported by IS Hospital Service Teams:

  • UI Hospital Portal
  • Cerner
  • Citrix (when used to access UI Hospital resources)
  • Epic/MyChart
  • Powerchart
  • Password Station
  • UI Health Exchange email accounts
  • UI Health LMS
  • UI-Health-Staff wireless network
  • Duo 2-Factor Authentication*
For assistance with the above services contact the Hospital IS Helpdesk at 312-413-7717 or send an email to ishelp@uic.edu
The subject line of your email must be the word 'Service'.  
 
UI Hospital LMS training is managed by the IS Training Group, which can be contacted at istrains@uic.edu.
 
*NOTE* Duo 2-Factor Authentication is managed centrally by the Administrative Information and Technology group (AITS), but UI Hospital staff should contact the Hospital IS Helpdesk for enrollment or issues with the use of Duo 2-Factor Authentication.  
UIC students, faculty, and staff who are not UI Hospital staff members should contact consult@uic.edu for assistance with Duo 2-Factor Authentication.
 

Details

Article ID: 733
Created
Fri 1/15/21 6:04 PM
Modified
Thu 9/23/21 4:39 PM