How Can I Get IT Support as a UI Health or Hospital Employee?

UI Health and Hospital employees should review the below information to obtain IT support.
Please note these services are not supported by Technology Solutions.

IT Services supported by Hospital IS Service Teams

  • UI Hospital Portal
  • Cerner
  • Citrix (when used to access UI Hospital resources)
  • PeopleFluent LMS
  • Epic/MyChart
  • Powerchart
  • Password Station
  • UI Health Exchange email accounts
  • UI Health LMS
  • UI-Health-Staff wireless network
  • Duo 2-Factor Authentication*

For assistance

UI Hospital LMS training is managed by the IS Training Group, which can be contacted at
For all other services listed above, contact the Hospital IS Helpdesk at 312-413-7717 or send an email to
The subject line of your email must be the word 'Service'.  
*NOTE* Duo 2-Factor Authentication is managed centrally by the U of I Administrative Information and Technology group (AITS), but UI Hospital staff should contact the Hospital IS Helpdesk for enrollment or issues with the use of Duo 2-Factor Authentication.
UIC students, faculty, and staff who are not UI Hospital staff members should contact for assistance with Duo 2-Factor Authentication.


Article ID: 733
Fri 1/15/21 6:04 PM
Wed 10/5/22 10:47 AM