What are some features and benefits of contracted desktop support?

Tags conference
Contracted desktop support provides the following benefits over hourly service calls

  • Two-hour response time, and availability of after-hours support for emergencies
  • Dedicated staff member (or portion of staff member’s time, based on the size of supported department)
  • Single point of contact for IT needs for the department
  • Proactive support of full lifecycle of computers and peripherals from procurement to asset retirement
  • Active software management of covered computers, including provision of standard software and controlled release of security patches and antivirus updates
  • Assistance with university-supported video conferencing systems


Details

Article ID: 1006
Created
Fri 1/15/21 6:20 PM
Modified
Wed 6/2/21 10:53 AM