What are some features and benefits of contracted desktop support?

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Contracted desktop support provides the following benefits over hourly service calls
 

  • Two-hour response time, and availability of after-hours support for emergencies
  • Dedicated staff member (or portion of staff member’s time, based on the size of supported department)
  • Single point of contact for IT needs for the department
  • Proactive support of full lifecycle of computers and peripherals from procurement to asset retirement
  • Active software management of covered computers, including provision of standard software and controlled release of security patches and antivirus updates
  • Assistance with university-supported video conferencing systems
 
 
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