The Contacts Database is a record of who is responsible for networks, domains, systems and devices across the University.
The Enterprise Service Management Office (ESMO) partners with IT units across campus to improve how services are delivered, using campus-defined best practices in areas like Incident, Change, Service Request, and Knowledge Management. We offer guidance, tools, and collaborative support to help units assess and enhance their processes. We also manage the Enterprise Service Catalog, making it easier for the campus community to find and access IT services and resources.
Field Consulting provides University departments, administrative units, colleges, and research facilities with expertise in supporting, implementing, administering, configuring, and replacing hardware and networks.
The Help Desk provides a single point of contact for supporting the technology needs of students, faculty, and staff.
Full-service IT support provided for campus units
For a fee, OnSite Consulting provides students, current or retired faculty and staff, and university departments with the ability to hire a student technician to repair computers anywhere in the Champaign-Urbana area.
One-stop spot for researchers and those who support them to find resources.