AITS Service Desk

About this service


Administrative Information Technology Services (AITS) delivers system-wide IT solutions and services in support of student services and financial aid, human resources and payroll, facilities, advancement, research administration, and finance.

The AITS Service Desk can help if you need assistance logging into a university enterprise application.  We can also answer enterprise IT questions you may have.

If you experience issues with any of our enterprise IT services, please report IT issues to the AITS Service Desk.

For the applications we provide and support, visit

To see a list of known issues, visit

For our online help, visit

To learn more about AITS, visit

Other names AITS Help Desk, Enterprise Support Services

Getting and using this service

Who can use the service Current and former students, faculty, and staff of the University of Illinois.  Vendors and business entities wishing to transact with the University of Illinois.
How to get the service Choose the appropriate button to the right.  Or contact AITS Service Desk via email or phone.
Cost None
Documentation and training links

Support and Hours

Contact for help and support Using this form is the preferred method for contacting AITS Service Desk.  Phone and email contact info are available at:  AITS Service Desk operates 24/7/365.
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Service ID: 288
Tue 12/1/20 10:16 AM
Thu 10/28/21 9:42 PM

Service Offerings (3)

Report a Problem
Is an IT service not working?
Ask an IT Question
Need something from AITS or have an IT question?
Login Assistance
Unable to log in?