Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Services (7)

Call Routing and Queueing (Teams)

Telephone service for campus departments/organizations, which provides inbound call routing and call queues for multiple agents.

Call Routing and Queueing (TouchPoint)

Enhanced call routing and agent management services for departmental/organizational phone lines.

Telephones (Centrex)

Centrex is a telephony service that uses traditional copper line technologies (e.g., fax machines, modems, and analog phones).

Telephones (Emergency)

Emergency phones provided throughout campus are programmed to dial directly into Public Safety. These locations include kiosk phones, elevator phones, and areas of refuge.

Telephones (Teams)

Teams telephones provides access to the public switched telephone network for individual accounts. The account is enabled with a telephone number and with either local, domestic long-distance or international long-distance calling capabilities.

Video Conferencing (Teams)

Microsoft Teams is a video communication platform offering high-quality video conferencing, audio conferencing, chat, breakout rooms, AI meeting summaries (through add-ons) and screen sharing.

Video Conferencing (Zoom)

An easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars.