What Is It?

The voicemail system answers telephone calls when campus members are away or unavailable. Technology Solutions maintains two telephone systems: analog telephones and VoIP telephones. Their voicemail varies in feature sets, from the simple legacy “phone answering” service in analog phones, to the newest system in the VoIP phones, which delivers unified messaging, meeting, calling capabilities, and virtual voicemail.

NOTE: Access to the Unity voicemail web portal requires a connection to the VPN when off-campus.

Other Service Names

Unity, Centrex


Voicemail in Analog Telephones

  • Voicemail Limit up to 35 saved voicemails

Voicemail in VoIP Telephones

  • The Cisco Personal Communications Assistant allows users to access the Messaging Assistant and Web Inbox from their computers
  • Web Inbox allows users to manage voice messages and voice message receipts
  • Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages
  • Web Inbox can be used to send, reply to, and forward messages to users, public and private distribution lists, and e-mail addresses


Must have a UIC phone number to associate a voicemail box with.

Who Is Eligible To Use It?

  • Faculty
  • Staff

Where Can I Get It?

To add, reassign, or remove a voicemail box, use this request form.

How Do I Use It?

You can access the Unity voicemail system by selecting the Access Voicemail button on this page, or view alternate methods of accessing Unity.

See how you can access the analog (Centrex) voicemail system

How Much Does It Cost?

This service is Self-Supported.

How Can I Get Support?

If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.

Service Levels

Incident Resolution Time Within 5 business days
Service Availability 24x7
Maintenance Window(s) In Development
Service Notification Channel(s) IT Service Notices
Access Unity Voicemail


Service Offering Id: 108
Sat 6/25/22 2:47 PM
Fri 4/19/24 9:16 AM
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