What Is It?
UIC's Softphone solution, using Cisco Jabber, allows you to make and receive calls to your UIC VoIP phone number on your Windows or Mac computer. With a microphone and headphones/speakers, this service is easy to use.
Please note that only the Jabber desktop application is currently supported by Technology Solutions. The Jabber smartphone app is not supported by Technology Solutions at this time but is being tested and will be available in the near future.
Who Is Eligible To Use It?
Where Can I Get It?
Select the Request a Softphone button located on this page.
How Do I Use It?
Visit How can I use the Jabber softphone on Windows? or How can I use the Jabber softphone on a Mac?
How Much Does It Cost?
This service is part of the Basic Bundle. There are no direct costs to clients to use this service.
How Can I Get Support?
If you are experiencing a problem with this service, please report it. If you just have a question, feel free to ask us.
Service Levels
| Service Request Fulfillment Time |
3 business days (new requests) |
| Incident Resolution Time |
1 business day |
| Service Availability |
24x7
|
| Maintenance Window(s) |
Approved Technology Solutions maintenance window(s) |
| Service Notification Channel(s) |
IT Service Notices |