UIC's IT Service Desk, staffed by Technology Solutions, is available to assist the UIC community with their IT questions and address any problems that arise.
Technology Solutions offers high-quality IT support to university departments and units through either annual contracts or an hourly support basis.
Technology Solutions provides a variety of resources for professional development and training, including a large collection of online video tutorials via LinkedIn Learning, workshops and webinars on educational technologies, and select IT and AV vendor resources.
TeamDynamix (TDX), UIC's service management platform, has a wide range of functionality to enable improved outcomes for clients and staff alike. Staff in units currently leveraging TeamDynamix can use this service entry to request configuration updates.
Technology Solutions provides hands-on technical support for student, faculty, and staff personal laptops and mobile devices, assisting with connections to UIC-WiFi, virus/malware removal and protection, and installation of campus-licensed software.