Knowledge Base

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Kaltura is the ITS supported media management solution. Kaltura can be accessed through Canvas and through UIS MediaSpace at

Articles (6)

Adobe Creative Cloud | You don’t have access to manage apps

Provided directions for when the Creative Cloud Desktop App provides the error “You don’t have access to manage apps”.

AnyConnect VPN Client

This is an overview of installation and setup of the AnyConnect VPN client.

Email - Office 365 Outlook

Office 365 Outlook is the provider for email services at UIS. This article will walk you through accessing email through a web browser or a mobile device.

Email Migration - Exchange to Office 365

Information Technology Services has begun migrating users from a on-premised Exchange Email service to the cloud based Office 365 Email service. The contents of this article will walk you through the process and provide steps necessary to setup your Voicemail, re-connect your Outlook mail clients, and re-connect your mobile devices mail client.

Proofpoint Spam Control

This is an overview of the Proofpint Spam Control System for users to be able to control their own personal preferences.

Zoom, Live Transcription

Overview: Live captioning within Zoom Meetings and Webinars come in two options:

Subtitles: these are captions that appear at the bottom of the Zoom window
Live Transcript: full meeting audio converted to transcripts in real time. These are time stamped and tagged with who was speaking.

Note: Only the host of a meeting can initiate live transcriptions. If you are scheduling a meeting that you will not be present for, you should designate an "alternative host" when creating the me