Knowledge Base

Categories (7)

Kaltura

Kaltura is the ITS supported media management solution. Kaltura can be accessed through Canvas and through UIS MediaSpace at uis.mediaspace.kaltura.com.
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Email

Here you will find a collection of articles related to Email at UIS
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Wireless

Wireless connectivity is essential service on the UIS campus. ITS strives to provide a robust wireless network and provide support for connecting devices. If you are experiencing troubles with connecting a device please check here for articles that may assist you in fixing your issue.
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Zoom

Zoom is a cloud-based conferencing solution that provides both video conferencing and screen share capabilities. All UIS faculty, students, and staff have access to the university’s licensed account and to Zoom’s great video conferencing features.
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Phones

ITS provides telecom/phone support for faculty and staff at UIS.
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UIS Mobile App

Support resources for the UIS Mobile App
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Box

Box is the primary cloud storage service for the University of Illinois Springfield. Items in this category will help users to support themselves with different functions of the tool.
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Articles (9)

Adobe Creative Cloud | You don’t have access to manage apps

Provided directions for when the Creative Cloud Desktop App provides the error “You don’t have access to manage apps”.

AnyConnect VPN Client

This is an overview of installation and setup of the AnyConnect VPN client.

International Travel and Information Technology

Workshop Description: We encourage anyone who travels internationally but still needs to connect to UIS services to join us for this session as we talk about what preparations to make to ensure that you can stay in touch and connected to UIS while you are abroad. This session is also appropriate for employees who support co-workers who travel internationally.

Microsoft Windows 10 End-of-Life

As Microsoft brings Windows 10 to End-of-Life on October 14, 2025 ITS has developed a plan to move forward ensuring that users have a method to continue working without interruption.

Pop-ups occuring in Chrome can be removed by restoring Chrome browser settings to their original defaults

Preferred Name & Personal Pronouns

Students may designate a preferred first name (PFN) in university systems and applications. For example, if a student's name is "James" but prefers to be known as "Jim", the student can update their preferred name, which systems will then use or display. Some university systems also support defining personal pronouns.

Respondus

Learn how to create and take quizzes using the Respondus and Respondus Lock Down Browser.

UNIX Accounts

User Data Migration

UIS users may have a need to migrate data from one device to another for a number of reasons. ITS is happy to help with this process by providing self-service options or by using specialized tools to move the data for the user.