Adobe Creative Cloud | You don’t have access to manage apps

When trying to install an application from the Adobe Creative Cloud application and you receive the message:

“You don’t have access to manage apps”

Creative Cloud Desktop App - Error "You don't have access to manage app"Follow the directions below to fix this error on a Windows computer.

  1. Sign out of the Creative Cloud application

  2. Close the Creative Cloud application

  3. Open a new File Explorer window

  4. Locate the following folder:
    “C:/Program Files(x86)/Common Files/Adobe/OOBE/”

  5. Right click the Configs folder and choose Cut
    [Be sure not to Copy, but Cut this folder we need it to be gone from the current location]

  6. Paste the Configs folder on the Desktop

  7. Close all application and restart the computer

  8. Login in to your computer

  9. Open the Creative Cloud application and login to your UIS Adobe account

  10. The Adobe apps should populate and you can now install the desired applications
    Creative Cloud Desktop App - App listing

  11. Delete the Configs folder on the Desktop

 

Creative Cloud Desktop App Error "You don't have access to manage apps"Follow the directions below to fix this error on macOS.
 

  1. Sign out of the Create Cloud application

  2. Go to the Creative Cloud Menu and Quit the application

  3. Open a new Finder window

  4. Click on the Go menu

  5. Choose Go to Folder. . .
    Finder - Go to Folder Menu

  6. In the Go to Folder. . . box enter
    /Library/Application Support/Adobe/OOBE/

  7. Then click Go

  8. Right click [control+click] the Configs folder and choose Copy “Configs”

  9. Paste the Configs folder on the Desktop

  10. Next go back to the OOBE folder and right click [control+click] the Configs folder and select Move to Trash
    Note: you may need to enter your computers password to perform this action.

  11. Launch the Creative Cloud application

  12. Login to your UIS Adobe account

  13. The Adobe apps should populate and you can now install the desired applications
    Adobe Desktop app listing applications

  14. Move the Configs folder on the Desktop to the Trash

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Article ID: 2220
Created
Mon 5/24/21 3:10 PM