ITS provides telecom/phone support for faculty and staff at UIS.
UIS uses a product by RedSky called MyE911 in order to properly route emergency calls to the nearest PSAP (Public Safety Answering Point) operators while remotely using softphone.
This application is required for anyone using a Cisco Jabber with UIS's phone system for federal E911 compliance. If MyE911 is not installed, you will lose access to softphone features. Softphone access must be provisioned before attempting to install this application.
Phones at UIS are handled by ITS. This article is going to cover how to request a phone and the options available at UIS.
In this article there are directions on accessing voicemail, setting a PIN, and recording a greeting for a user that has voicemail.